Knowledge

Government

The end of waiting: Why the next decade will be defined by experience infrastructure

Keeping Customers and Staff Informed: The Role of Notifications in Queue Management

Government

Speed Was Never the Problem. Variability Was: AI in Customer Journey Management

Government

AI Is Making the Physical World More Complex: That’s Where the Real Opportunity Is

Government

Designing AI Service That Customers Trust and Choose to Use 

Government

Pre Call, In Call, Post Call: The Practical Playbook for Digital and AI Agents

Government

Queue Management is no longer a line problem: it is a journey design problem

Government

The rise of AI Voice Agents in Customer Service: Introducing Qmatic Aiva

Government

Why AI is becoming an operating model decision, not an IT project

Government

Why Queue Management is People Strategy

Government

The Sound of Progress: Why AI Voice Agents Are Becoming the New Front Door to Service

Government

A Ticket to the Future: How Qmatic, a Visit from Royalty and Our Partners Shaped the Way the World Waits

Government

What Happens Before Everything Breaks: The Importance of Designing Systems That Never Panic 

Government

Creating a Queue That Thinks

Customer Experience

The Art of Staying Calm When the World Starts Queuing

Government

U.S. Public Sector Services in Transition — Budget Shocks and Policy Shifts

Customer Experience

Who’s Responsible for Choosing Your Queuing Solution? A New Perspective on Workforce Shifts

public sector

The DMV as a Mirror: What Queue Design Reveals About Service, Stress, and Strategic Patience

Healthcare

Rethinking Resilience: What Financial Reporting Can Teach the Public Sector About Managing Complexity 

Healthcare

The Future of Healthcare Experience – Insight, Flow and Technology in Balance

Resource Allocation and Appointment Scheduling: How It Works

Improving Government Efficiency: 3 Practical Ways to Make a Difference

queue management

Things to Consider When Choosing Queue Management Software

Customer Experience

Trends in customer journey management solutions and digitalization

Customer Experience

The secrets to great customer journey management

Customer Experience

Transform Your Business with Appointment Scheduling Software

Customer Journey Intelligence

Customer Journey Map: What it is and How to Create One

Customer Experience

Why Customer Experience Optimization is Key for Success

Queuing

Queue Management: How to Manage Customers' Waiting Experience

How a Customer Journey Management System Can Improve Customer Experience

Virtual queuing

Mobile Ticket: 5 Tips to Increase its Use

Healthcare

Why digital healthcare solutions are essential for future healthcare

Cloud migration

Benefits of cloud migration

Patient experience

Everything you need to know about patient flow management

Customer Experience

The benefits of improving customer experience in your business

Customer Experience

How to improve the digital customer experience

Healthcare

3 Key Waiting Room Solutions to Increase Patient Satisfaction

Healthcare

How to improve the patient experience with 6 effective strategies

Patient experience

Patient Appointment Systems in Hospitals

SMS Queues: The Next Frontier in Enhancing Customer Experiences

Healthcare

How to do a patient waiting time analysis

Public

How to reduce wait times in government offices

Featured

Appointment scheduling system: What you need to know

Healthcare

Reasons to drive patient flow with an online appointment system

Retail

How to manage customer flow with appointment scheduling

From Transactions to Relationships: How to Perfect Omnichannel Customer Experiences

Customer Journey

What is the customer journey?

Healthcare

Patient Journey Mapping

Want to deliver better customer experiences? Invest in a self-service kiosk.

Healthcare

How the Patient Experience in Hospitals Can Influence Better Overall Health Outcomes

Customer Experience

Unlocking the Power of Customer Feedback

Customer Experience

A 6-step Guide to Successful Customer Journey Management

business intelligence

5 ways to utilize appointments data to improve operational efficiency

Customer Experience

How to Create Better Citizen Experiences

Customer Journey

How to Create a Customer Journey Map: A Step-By-Step Guide

Retail

Five Ways to Use Customer Journey Data to Boost Sales

business intelligence

How to deliver better customer experiences with business intelligence

Patient Journey

Streamlining patient journey for a more efficient lab

business intelligence

Forecasting: Using Patient Journey Management to Future-Proof Your Outpatient Clinic

Public

Government Digital Transformation: Bringing Public Services into the Digital Age

Public

Improving Government Efficiency with Smarter Service Provision

Public

How to Improve the DMV Experience with Technology

Public

Three Ways to Reduce Government Wait Time and Create a More Efficient Visit

Customer Experience

Retailers Create More Personalized Shopping Experiences with Omnichannel Approach

Public

Modernizing the DMV Experience: Putting the Citizen in the Driver’s Seat

Customer Experience

Why digital line management is key to improving retail’s customer experience 

Customer Experience

Citizen experience management is revitalizing government agencies

Customer Experience

How actual and perceived waiting time affects customer satisfaction

Customer Experience

What is customer flow and how to optimize it

Appointment management

How to improve the working environment for service providers

Optimizing Customer Journey with Business Intelligence

Why and how to increase appointments

eLearning

What are the benefits of eLearning for employees?

queue management

Efficient queue management: What to keep in your reopening plan

eLearning

Five key benefits of eLearning for businesses

Appointment management

How to reduce no-show rates: 5 practical tips

Appointment management

Effective scheduling: Advanced features to improve your appointment management

Appointment management

Staff planning: How to increase the number of customer visits

Appointment management

How to improve appointment management with resource pools

Appointment management

The importance of stability and safety in a COVID-19 vaccine scheduling solution

Appointment management

Why and how to choose a COVID-19 vaccine scheduling solution?

Appointment management

What is a COVID-19 vaccine scheduling solution?

Public

How to maintain social distancing when reopening government offices

User Experience

Arrival management: Moving visitors from online to an in-person visit

Patient flow management

Patient flow management tips for vaccination programs

Healthcare

Queue management systems in hospitals

Customer Journey

What is a customer journey map?

Healthcare

Integrating a patient journey manager with a hospital information system using HL7

Finance

How to improve the experience along the banking customer journey

Healthcare

Patient flow management for seasonal flu and COVID-19 vaccinations

Finance

Customer experience trends in retail banking

queue management

Important factors to consider when choosing a queue management system

Public

Customer Journey Optimization for Government Agencies

safe queuing

How a lobby management system can improve social distancing

Retail

Virtual queuing system: What, how, and why

queue management

Safe queuing and crowd control in grocery stores and pharmacies

Healthcare

Virtual queuing tips to aid social distancing for service providers

Healthcare

Minimize clinic waiting times to avoid virus spread

Customer Experience

Reducing Long Waiting Time: Tips

Appointment scheduling: Beyond booking functionality

Finance

Queue management systems in banks

queue management

How to Solve Queuing Problems

Healthcare

How to Improve Communication along the Patient Journey

Customer Experience

What is linear queuing?

Healthcare

How patient journey data can improve healthcare

queue management

What is Virtual Queuing?

Healthcare

How queue management makes your clinic healthier

Public

How to Reduce Customer Wait Times with Automation

Public

How to Manage Operational and Cost Efficiencies for a Better Citizen Journey

Finance

How managed service can facilitate your customer journey management

Healthcare

Why Mobile Patient Concierge Solutions are Essential in Future Healthcare

Public

5 reasons to encourage Customer Feedback in Public Services

Public

How to improve citizen flow by empowering front-line staff

Healthcare

The benefits of investing in patient journey management

Public

How to access business intelligence and data analytics

Healthcare

How to Reduce Customer Complaints

Public

Meeting Citizens Changing Expectations

Healthcare

Simplify processes to transform your waiting room

Public

Seven top tips for improving your Citizen Flow Strategy

Healthcare

Why keeping up with change means going back to basics

Citizen Journey

Stop Getting in the Way of your Productivity

Public

Digital Transformation in Public Services: The Best Practices to Simplify Processes

Customer Experience

CX vs. UX – isn't it all just about the experience?

Healthcare

Supporting the patient journey with online video

Customer Experience

A word to the wise

Customer Experience

When less is more - why the best strategy in CX is about behavior quality

Customer Experience

Fed up with queuing? You won’t have to wait more than seven minutes here

Customer Experience

4 questions to Oskar Fajerson, SVP EMEA/APAC

Technology

4 Questions to Ulf Larsson, Product Manager Hardware

Customer Experience

Qmatic saves time and money in Adams County

Data security

Is data security keeping you awake at night?

Exciting results for mobile checkout in UK

Customer Experience

How Qmatic's solutions helped Milton Keynes Council

Customer Experience

The Only Solution to a Great Customer Experience is a Connected Solution

Public

Why waiting time is more than a metric in the patient experience

Healthcare

Does EMR give you all you need to know about your patient’s needs?

Technology

How ‘Smart’ Cities are Improving Lives for Communities and Citizens

Customer Experience

How Capitec Bank Captured Market Leadership with Customer Service

Customer Experience

Do You Know the 3 P’s of a Remarkable Customer Journey?

Erase Friction in the Customer Journey with Journey Insights and Analytics

Retail

You could be losing 25% of your serious prospects – do you know why?

Retail

A better Customer Journey – Qmatic's Insights from NRF Big Show

Customer Experience

A New Year’s Letter from Qmatic President & CEO, Robert Ekström

Retail

The One Thing You Can Do To Improve Your Store This Holiday Season

Retail

Why Amazon Go is a Mixed Bag for Retailers

Retail

Why People Should Be at the Heart of Your Retail Strategy

Customer Experience

Get Mobile - How to Improve Productivity, Personalization, and Profit

Retail

Inspire and Reward Your Shoppers this Holiday Shopping Season

Retail

Omnichannel Retail Satisfies Shoppers (and Makes You Money)

MyFunWait

How to Make Your Customers Want to Play the Waiting Game

Retail

Clicking is simple. Collecting should be too.

Omnichannel

Are you Successfully Removing Experience Gaps from Your Omnichannel Retail Journey?

Customer Journey Intelligence

Your Path to Success is Paved with Customer Journey Intelligence

Great Experience

This is a Great Experience for the World

Healthcare

Why speed and clarity are vital to great patient care

Customer Experience

People waiting in lines, what are you waiting for?

Consolidation

6 Ways Consolidation Creates Savings and Success for Government Agencies

Finance

Why Your Secret to Happiness is a - Self-Service Kiosk

Finance

Omnichannel Banking: The 5 Parts that You Need to Keep Your Customers

Customer Experience

How government offices can do more for more citizens

Customer Experience

What is an API and how can it improve my customer journey?

Productivity

The 4 Tips You Need to Improve Productivity and Customer Delight

Technology

Two Ways Qmatic Shapes the Future of Customer Journey

How to Integrate BI for the Best Possible Customer Experience

Customer Experience

How public offices are improving the citizen experience

Customer Experience

Myfunwait Transforms the Queue Line into the Gaming Field

Customer Experience

Do you Know How to Connect the Dots in an Omnichannel CX?

Customer Experience

Here’s What a Great CX Environment Looks Like – and What You Need to Do

Customer Experience

How to Build the BI Trifecta and Win at CX

Public

Improving the citizen experience with technology and data: IIMC 2016 report

Healthcare

A patient experience approach to better healthcare solutions in Texas

Customer Experience

The Customer Experience Strategy You Can’t Afford to Miss

Customer Experience

3 Steps to Less Perceived Wait and More Customer Delight

Finance

Online and In Line: The Secret to Great Omnichannel Banking

Customer Experience

You Will Never Have Happy Customers without Happy Employees

Retail

Pinpointing Value: How Beacon Technology Improves the Retail Experience

Customer Experience

Why Knowing Human Psychology is the First Step in a Great Customer Journey

Customer Experience

Perception and Profit: How Customer Experience Drives Growth

Customer Experience

The Business with the Best Customer Service Wins

Healthcare

The One Thing You Need for an Impactful Customer Experience

Public

Get Your License and Go: How Qmatic is Transforming the DMV

Finance

Tools that improve the quality of interactions between customers and providers

Finance

Why Omnichannel Banking Matters Now More Than Ever

Retail

Why Click and Collect is at the Heart of Great Retail Experience

Healthcare

The best patient care starts at the clinic

Retail

Qmatic and IPSOS at NRF 2016

Customer Experience

The Tool That Will Shape Customer Experience in 2016

Retail

Why Business Intelligence is Driving Omnichannel Success

Customer Experience

The Customer Holiday: A Poem About the Joy of GO

Finance

Not Getting Customer Feedback? You're Missing Opportunity

Customer Experience

How Mobile Workforce Solutions Started a Great Journey

Customer Experience

Orchestra 6: A Leap In Customer Journey Excellence

Customer Experience

Let's Get Personal. This is What Every Customer Wants

Retail

Top 3 Mobile CX Learnings for 2016 From the Great Experience Conference

Customer Experience

3 Perspectives That Lead to the Best Possible Customer Journey

Finance

Hate Tweets That Destroys Brands – How They Could Have Been Avoided

Customer Experience

How to Switch on the Power of “Go” for Customers and Employees

Technology

Launching the First Ever Integrated Mobile Gaming and Queue Management App

Customer Experience

The Self-service Revolution and Customer Engagement

Customer Experience

How Personalization Drives Better Experiences