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Enterprise-grade AI
Built for enterprise requirements. Aiva is secure, delivers accurate answers, and is compliant with your workflows, policies, and decision-making processes.
AI Voice Agent
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Qmatic AI
Qmatic Aiva
AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations, Qmatic Aiva, is your 24/7 virtual colleague.
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Books, edits, and cancels appointments
Handles all scheduling calls, checks your calendar, and guides customers smoothly through the booking process.
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Answers FAQs
Answers frequently asked questions and provides clear, accurate information about your business, freeing teams to focus on complex cases and higher-value customer interactions.
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Transfer Calls
Seamlessly transfers calls to human staff when needed, ensuring continuity and a great customer experience.
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Available 24/7
Customers can get information or book your services by phone 24/7 without waiting for office hours.
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Speaks 30+ languages
Aiva is is available in more than 30+ languages, including English, Spanish, German, French, Dutch, Italian, Arabic, Hindi, and many more, so you can serve customers in their preferred language.
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Handle multiple requests at once
No more missed inquiries. Our AI Voice Agent handles up to 500 calls simultaneously.
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Human-like conversations
Unlike IVRs or chatbots, Aiva understands intent and context — it can handle interruptions, clarify questions, and maintain a friendly, natural tone.
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Full visibility into Aiva’s performance
Monitor performance and review transcripts for a complete record of what happened, so you can spot patterns and continuously improve Aiva.
Public Sector
Helps public agencies do more with less by answering routine questions and scheduling appointments with multilingual support 24/7
Healthcare
Streamline appointment scheduling and patient FAQs, freeing up healthcare staff to focus on patient care.
Retail
Handles store inquiries and service bookings, allowing staff to focus on in-store customer experiences.
Finance
Answers common customer questions (including what to bring) and books branch or advisor appointments 24/7.
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No audio recordings are stored
Audio is streamed and processed in real-time during conversations. There is never a complete audio file from the conversation, and the audio file is deleted as soon as it is transcribed.
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User data is never used to train AI
Qmatic does not use user data to train any of its AI models. This policy helps protect your privacy and minimizes the risk of exposing any information from training data during usage. We are committed to ensuring that...
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Your data is protected
AI hosting and data are processed and stored in Europe or your selected region. Qmatic has specific enterprise agreements in place to ensure compliance and uphold the highest security standards.
End-to-end encrypted conversations
Conversations are protected during transmission by end-to-end encryption using Transport Layer Security (TLS), ensuring data integrity and confidentiality throughout the conversation.
Access controls
Access permissions and roles can be delegated to limit which staff members can access conversation transcripts.
Certified to ISO 27001 & ISO 9001, compliant with GDPR
Qmatic ensures your information is handled in accordance with the highest security standards. Protecting your data is a core priority for us, and we are committed to continually strengthening our practices to exceed...
Experience Qmatic Aiva