Qmatic AI

Qmatic Aiva

AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations, Qmatic Aiva, is your 24/7 virtual colleague.

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Qmatic Aiva is an AI voice agent that answers incoming calls around the clock in multiple languages, helping your business connect with anyone, anywhere.

From booking appointments to handling frequently asked questions, Aiva delivers natural, responsive conversations that feel personal and effortless. Powered by your knowledge base, it provides accurate, always-on support 24/7, so customers get help when they need it and your teams can focus on what matters most.

Features

Key Features of Qmatic Aiva

Enterprise-grade AI

Built for enterprise requirements. Aiva is secure, delivers accurate answers, and is compliant with your workflows, policies, and decision-making processes.

Books, edits, and cancels appointments

Handles all scheduling calls, checks your calendar, and guides customers smoothly through the booking process.

Answers FAQs

Answers frequently asked questions and provides clear, accurate information about your business, freeing teams to focus on complex cases and higher-value customer interactions.

Transfer Calls

Seamlessly transfers calls to human staff when needed, ensuring continuity and a great customer experience.

Available 24/7

Customers can get information or book your services by phone 24/7 without waiting for office hours.

Speaks 30+ languages

Aiva is is available in more than 30+ languages, including English, Spanish, German, French, Dutch, Italian, Arabic, Hindi, and many more, so you can serve customers in their preferred language.

Handle multiple requests at once

No more missed inquiries. Our AI Voice Agent handles up to 500 calls simultaneously.

Human-like conversations

Unlike IVRs or chatbots, Aiva understands intent and context — it can handle interruptions, clarify questions, and maintain a friendly, natural tone.

Full visibility into Aiva’s performance

Monitor performance and review transcripts for a complete record of what happened, so you can spot patterns and continuously improve Aiva.

How it works?

Set up Qmatic Aiva as part of your Qmatic appointment booking system and let it help your business manage incoming calls and appointments.

Set up & deploy Aiva

Configure Aiva with your knowledge base, choose language(s), and adjust the AI persona to start handling calls

Aiva handles your calls

Aiva answers calls around the clock, understands customer needs, books and reschedules appointments, and provides intelligent responses.

Enhance and optimize

Enhance and optimize Aiva's performance by monitoring conversation analytics and transcripts to continually refining its responses.

Seamless routing

Aiva seamlessly transfers complex calls to human staff when needed.

Use Cases

Where Aiva makes a difference

Frontline employee interacting with visitors at the reception desk

Public Sector

Helps public agencies do more with less by answering routine questions and scheduling appointments with multilingual support 24/7

Healthcare

Streamline appointment scheduling and patient FAQs, freeing up healthcare staff to focus on patient care.

Retail

Handles store inquiries and service bookings, allowing staff to focus on in-store customer experiences.

Couple meeting with a bank representative

Finance

Answers common customer questions (including what to bring) and books branch or advisor appointments 24/7.

Data & Security

AI built with security and privacy in mind

No audio recordings are stored

Audio is streamed and processed in real-time during conversations. There is never a complete audio file from the conversation, and the audio file is deleted as soon as it is transcribed.

User data is never used to train AI

Qmatic does not use user data to train any of its AI models. This policy helps protect your privacy and minimizes the risk of exposing any information from training data during usage. We are committed to ensuring that user data remains confidential and secure.

Your data is protected

AI hosting and data are processed and stored in Europe or your selected region. Qmatic has specific enterprise agreements in place to ensure compliance and uphold the highest security standards.

End-to-end encrypted conversations

Conversations are protected during transmission by end-to-end encryption using Transport Layer Security (TLS), ensuring data integrity and confidentiality throughout the conversation.

Access controls

Access permissions and roles can be delegated to limit which staff members can access conversation transcripts.

Certified to ISO 27001 & ISO 9001, compliant with GDPR

Qmatic ensures your information is handled in accordance with the highest security standards. Protecting your data is a core priority for us, and we are committed to continually strengthening our practices to exceed industry expectations.

Regular penetration tests

At Qmatic, we conduct regular penetration tests on our products and services with external security specialists to proactively identify and address vulnerabilities.

Experience Qmatic Aiva

This is how our AI-powered Voice Agent, Aiva, sounds like

Frequently asked questions

An AI Voice Agent is an AI assistant that automates customer calls, schedules appointments, and transfers inquiries 24/7.

Qmatic Aiva answers calls instantly and can handle booking, rescheduling, and frequently asked questions 24/7. This eliminates call wait times and ensures every customer receives an instant response without additional human staff, even during peak periods.

After an appointment is booked or updated, the AI Voice Agent can automatically send confirmations via SMS or email.

If the Aiva can’t answer a question, it transfers the call to a human staff member or captures the caller’s details for a callback.

Qmatic Aiva is available in over 30 languages, including Arabic, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Danish, Dutch, English, Estonian, Finnish, Flemish, French, German, German (Switzerland), Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tagalog, Tamil, Telugu, Turkish, Ukrainian, Urdu, and Vietnamese; enabling businesses to better serve customers in their preferred language.

Qmatic Aiva

Meet Aiva, your new virtual colleague - powered by AI