Customer Feedback

Looking to improve the customer experience? Let your customers help.

Consistency is key to progress and growth. And to become successful and continue to evolve your business, listening to the ones that know best - your customers - needs to be at the center of your decision-making.

With Customer Feedback solutions powered by Qmatic you can gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint. And meet the ever-growing needs and demands of today’s tech-savvy customers and exceed customer expectations, all within one single platform.

Elevate the Customer Experience with Qmatic

Identify branch-specific areas of improvement

Identify customer pain points and evaluate branch performance to improve the customer experience and deliver a consistent level of quality in your service at each branch location.

Reach customers at the right time

Send your tailored feedback forms to engage with your customers at their convenience, immediately after the visit, the next day, or the next week to get the insights you need to improve.

Capture insightful customer data

Gather data on the customer experience to proactively minimize friction and make improvements to meet KPIs and create the perfect, coherent customer experience.

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Design engaging and intuitive feedback forms

Qmatic’s Customer Feedback solutions allow you to create user-friendly online surveys and send an invitation to respond to your customer after the visit is completed via email, SMS, or Qmatic Mobile Ticket.

The feedback surveys have flexible options and a simple and clean interface that can include rating by stars, smileys, multiple-choice questions, free text, net promoter score (NPS), Yes/No questions, and conditional follow-up questions that change depending on the previous answer.

The customer feedback survey also supports different languages, and each branch or department can have its own unique survey with different questions for its services.

Customize to fit your brand

Our Customer Feedback surveys are customizable and allow you to add your company logo, brand color palette, and change the font and icons to ensure that you’re always on brand.

Take action on your customer feedback

Visualize, analyze, dissect, and turn your customer feedback data into actionable insights and make better, data-driven decisions to increase customer retention and loyalty.

With Qmatic’s Business Intelligence you get quick access to powerful insights with reports, summaries, charts, and overviews of all your feedback together with the data captured during the visit in one dashboard.

Create custom dashboards by branch, service, staff member, day, month and more to filter out the answers you’d like.
Combine different types of data and dig deep into feedback details to better understand your customers' perceptions and attitudes.
Measure your customer experience and connect your feedback to the insights of the actual visit.

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How does it work?

Enabling customers to provide feedback has never been easier.

Visit Created - Customer visits are created by appointment or by joining a queue via Qmatic’s self-service kiosk or Smartphone on-site.
Survey invitation - After the visit ends, an invitation to fill out the customer feedback survey is delivered via SMS, email, or Mobile Ticket.
Data collected & stored - Once the feedback survey is sent, the feedback data gets stored with journey data captured during the visit on your Qmatic Business Intelligence portal.

Feedback Terminal

Wish to collect feedback in your physical locations while your customer is being served? With our customer feedback terminal Qmatic Expressia, customers can effortlessly rate the service provided through the push of a button and let you know how they experienced it with the use of smiley buttons. This way, you can capture instant feedback in a simple, cost-effective way and measure your staff and branch performance to optimize your service levels.

Schedule a Consultation with a Customer Experience Expert

Fill out the form and we will contact you to create a personalized solution tailored to your business needs.