mobile waiting in line

Virtual queuing solutions

Give your customers the flexibility to wait anywhere with online waiting line solutions for mobile queuing

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Appointment and arrival solutions Manage appointments and customer flow efficiently

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Let customers wait anywhere with Mobile Ticket

Give your customers the ability to access your services without having to physically wait in line. Qmatic’s virtual queuing system enables customers to wait anywhere, monitor their progress in real-time, and receive notifications when it’s their turn to be served. As customers can wait remotely, you can implement safe queuing and social distancing on the premises. 

Every step in the journey from online to onsite is integrated, with the capability of generating valuable analytics. You have everything you need – in the palm of your hand. 

mobile queuing ticket

How virtual queuing works

With a virtual or mobile queue management system, customers can queue remotely with a mobile ticket, an online ticket that they can see on their phone.

It starts with the customer checking in by scanning a QR code, or they can be assisted by a mobile concierge member of staff. Upon check-in, they can choose the service they require and then receive a mobile ticket, allowing them to wait anywhere until it's their turn. As they're waiting, they can monitor their progress in the queue on their phone, and get a notification when it’s their turn. 


Benefits of virtual waiting line management solutions

  • Reducing wait time 
  • Efficient customer flow management 
  • Improving customer journey and experience  
  • Increasing staff productivity and efficiency 

woman waiting online

Virtual queue management features

Mobile ticket

Let customers queue virtually using their phones. Use a mobile ticket solution to allow customers to get in line before arriving at your branch, and keep them informed with live status updates.  

Online appointment booking 

Allow customers to schedule appointments online. This will give you the opportunity to plan ahead and avoid unscheduled walk-ins, while also providing better customer experience with convenience and reduced waiting time.

Check-in and serving apps 

Increase staff mobility and optimize your resources with our apps. With these, staff can get out from behind a counter and onto the service floor to serve visitors directly, while also having information at their fingertips.  

Messaging service

Keep your visitors informed with updates and reminders throughout their customer journey. Use this messaging service for distributing contactless tickets or sending booking confirmations and appointment reminders.  

Business intelligence, insights and reporting 

Get real-time information to optimize your operations, along with extensive statistics and reports to help you improve your services. 

Online customer feedback 

Receive feedback from customers to improve your service quality. After the visit, customers will receive an invitation for an online survey, designed for ease and convenience.  

Online queue management systems for different industries

Hospitals, clinics, and healthcare facilities

The safety of patients and staff is the number one priority. Use a virtual queue management system to: 

  • Manage patient flow 
  • Improve resource allocation and reduce staff's stress level 
  • Minimize the risk of virus spread in your facilities 
  • Implement social distancing queuing for patients 

woman scheduling appointments online

Pharmacies, grocery and retail stores

Keep your locations open and enable social distancing in stores. Our online queue system can help you: 

  • Reduce physical queue in supermarket and stores with virtual solutions 
  • Keep customers informed with SMS and notifications 
  • Implement retail social distancing while customers shop 
  • Increase the comfort for customers and staff 

in grocery store

Government offices and public services

Provide citizens and the public with access to the essential services. Using virtual waiting line solutions can help you: 

  • Manage visitor flow and minimize unscheduled walk-ins 
  • Keep visitors informed with status updates and notifications 
  • Enable social distancing in your lobby management operations 
  • Optimize resource allocation 

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Read our blog posts

Virtual Queuing tips for social distancing

How can you continue to provide a service, but minimize the risk for customers and staff? Here are a few ways to help you can achieve this.

woman using mobile services from home

Read blog post

Virtual queuing system:
What, how and why?

One of the solutions to keep social distancing while providing services is using a virtual queue management system. What is it, and how does it work?

mobile queuing ticket

Read blog post

Need more insights on virtual queuing?

Download our virtual queuing guide to learn more.

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safer queuing guide preview