- Allow customers to wait remotely while monitoring their progress in real-time on their phone
- Send notifications when they're next in line
- Reduce perceived waiting time
- Put your customers in control
To get a Mobile Ticket, customers can use the self-check in link in their appointment SMS notification, or check in by scanning a QR code placed at the entrance, or via a self-service kiosk.
- Monitor and manage customer flow at the branch
- Gain insights into the current branch situation with a real-time dashboard
- Get access to the data they need to prepare for upcoming services
- Implement safe queuing and social distancing in the branch
- Increase staff productivity and efficiency
Let customers queue virtually using their phones. Use a mobile ticket solution to allow customers to get in line before arriving at your branch, and keep them informed with live status updates.
Online appointment booking
Allow customers to schedule appointments online. This will give you the opportunity to plan ahead and avoid unscheduled walk-ins, while also providing better customer experience with convenience and reduced waiting time.
Increase staff mobility and optimize your resources with our apps. With these, staff can get out from behind a counter and onto the service floor to serve visitors directly, while also having information at their fingertips.
Keep your visitors informed with updates and reminders throughout their customer journey. Use this messaging service for distributing contactless tickets or sending booking confirmations and appointment reminders.
Business intelligence, insights and reporting
Get real-time information to optimize your operations, along with extensive statistics and reports to help you improve your services.
Online customer feedback
Receive feedback from customers to improve your service quality. After the visit, customers will receive an invitation for an online survey, designed for ease and convenience.
Hospitals, clinics, and healthcare facilities
Manage patient flow, reduce staff's stress level, implement social distancing queuing to minimize the risk of virus spread in your facilities
Government offices and public services
Manage visitor flow and minimize walk-aways, keep visitors informed with status updates and notifications, and optimize resource allocation
Pharmacies, grocery and retail stores
Enable social distancing in stores while customers shop, keep customers informed with SMS and notifications, and increase the comfort for customers and staff