Give your customers the ability to access your services without having to physically wait in line. Qmatic’s virtual queuing system enables customers to wait anywhere, monitoring their progress in real time, and receiving notifications when it’s their turn to be served. As customers can wait remotely, you can implement safe queuing and social distancing on the premises.
Every step in the journey from online to onsite is integrated, with the capability of generating valuable analytics. You have everything you need – in the palm of your hand.
With a virtual or mobile queue management system, customers can queue remotely with a mobile ticket, an online ticket that they can see on their phone.
It starts with the customer checking in by scanning a QR code, or they can be assisted by a mobile concierge member of staff. Upon check-in, they can choose the service they require and then receive a mobile ticket, allowing them to wait anywhere until it's their turn. As they're waiting, they can monitor their progress in the queue on their phone, and get a notification when it’s their turn.
The safety of patients and staff is the number one priority. Use a virtual queue management system to:
Keep your locations open and enable social distancing in stores. Our online queue system can help you:
Provide citizens and the public with access to the essential services. Using virtual waiting line solutions can help you: