Virtual queuing solutions

Give your customers the flexibility to wait anywhere with online waiting line solutions for mobile queuing

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Let customers wait anywhere with Mobile Ticket

Give your customers the ability to access your services without having to physically wait in line. Qmatic’s virtual queuing system enables customers to wait anywhere, monitoring their progress in real time, and receiving notifications when it’s their turn to be served. As customers can wait remotely, you can implement safe queuing and social distancing on the premises.

Every step in the journey from online to onsite is integrated, with the capability of generating valuable analytics. You have everything you need – in the palm of your hand.

How virtual queuing works

With a virtual or mobile queue management system, customers can queue remotely with a mobile ticket, an online ticket that they can see on their phone.

It starts with the customer checking in by scanning a QR code, or they can be assisted by a mobile concierge member of staff. Upon check-in, they can choose the service they require and then receive a mobile ticket, allowing them to wait anywhere until it's their turn. As they're waiting, they can monitor their progress in the queue on their phone, and get a notification when it’s their turn.

Benefits of virtual waiting line management solutions

Reducing wait time
Efficient customer flow management
Improving customer journey and experience
Increasing staff productivity and efficiency

Virtual queue management features

Mobile ticket

Let customers queue virtually using their phones. Use a mobile ticket solution to allow customers to get in line before arriving at your branch, and keep them informed with live status updates.

Online appointment booking

Allow customers to schedule appointments online. This will give you the opportunity to plan ahead and avoid unscheduled walk-ins, while also providing better customer experience with convenience and reduced waiting time.

Check-in and serving apps

Increase staff mobility and optimize your resources with our apps. With these, staff can get out from behind a counter and onto the service floor to serve visitors directly, while also having information at their fingertips.

Messaging service

Keep your visitors informed with updates and reminders throughout their customer journey. Use this messaging service for distributing contactless tickets or sending booking confirmations and appointment reminders.

Business intelligence, insights and reporting

Get real-time information to optimize your operations, along with extensive statistics and reports to help you improve your services.

Online customer feedback

Receive feedback from customers to improve your service quality. After the visit, customers will receive an invitation for an online survey, designed for ease and convenience.

Online queue management systems for different industries

Hospitals, clinics, and healthcare facilities

The safety of patients and staff is the number one priority. Use a virtual queue management system to:

Manage patient flow
Improve resource allocation and reduce staff's stress level
Minimize the risk of virus spread in your facilities
Implement social distancing queuing for patients

Pharmacies, grocery and retail stores

Keep your locations open and enable social distancing in stores. Our online queue system can help you:

Reduce physical queue in supermarket and stores with virtual solutions
Keep customers informed with SMS and notifications
Implement retail social distancing while customers shop
Increase the comfort for customers and staff

Government offices and public services

Provide citizens and the public with access to the essential services. Using virtual waiting line solutions can help you:

Manage visitor flow and minimize unscheduled walk-ins
Keep visitors informed with status updates and notifications
Enable social distancing in your lobby management operations
Optimize resource allocation

Read our blog posts

Virtual Queuing tips for social distancing

How can you continue to provide a service, but minimize the risk for customers and staff? Here are a few ways to help you can achieve this.

woman using mobile services from home

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Virtual queuing system:
What, how and why?

One of the solutions to keep social distancing while providing services is using a virtual queue management system. What is it, and how does it work?