Business Intelligence

Make better data-driven decisions. React to real-time data, review with detailed reports, and reveal hidden possibilities and value using your favorite tools.

reporting & analytics reporting & analyticsreporting & analytics

Get the full value from your customer journey data

Qmatic’s real-time dashboard and reports let you see how your customer service is performing – now and over time. With the addition of the Data Connect API, you can also integrate and slice data your own way and using your existing BI tools. Helping you dig even deeper and learn more about improving your customer services processes — whether it is to manage costs, increase sales, optimize staff/branch performance or boost the customer experience.

reporting & analytics
Real-time dashboard

Monitor your operations in real-time

See live data on a range of performance metrics by branch or region. 
  • Average wait time
  • Total served
  • No-shows
  • Customers waiting
  • Average transaction time

Get comprehensive reports

  • Focus on the customer journey data that’s most relevant for you
  • Sort, filter and group your data fields
  • Review the most important performance metrics, trends and exceptions
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Data Connect API

Integrate and analyze data in your own way using your existing BI tools.

  • Unlock your most valuable insights with the Data Connect API
  • Use your favorite BI tools such as Power BI, Tableau and QlikView
  • Integrate seamlessly with other systems and data sources to reveal hidden value
  • Easily import 70+ data points from the Qmatic platform

Making better data-driven decisions for a better customer service

With easy access to data from every part of the customer journey, as well as the opportunity to integrate with other data like weather or sales, you can improve efficiency while making customers even happier. For example:
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Branch performance

Compare branches in different KPIs such as the number of no-shows and service level waiting time.


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Daily patterns

Understand booking, arrival and serving trends. Find bottlenecks and define the workload at different times.

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Staff performance

Compare staff on average transaction time for service and help staff learn from the best for increased performance.

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Customer feedback and NPS

Understand when waiting times influence the customer experience or NPS (Net Promoter Score). Find the tipping point to define your service level waiting time. 

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Appointment analysis

Learn how many of the customers arrived for their appointments, how many arrived early or late, and analyze the booked time versus the service time to see if the appointment slots are realistic.

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Waiting time and transaction time distribution analysis

Find out what your waiting and transaction times values really are, not by looking at an average but by how they are distributed in time slots.

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Time/date trend analysis

Analyze no-show rates, or pre-booked appointments vs walk-ins and compare it with specific times and dates to learn which your busiest periods are.

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Talk to a Customer Experience Expert

Contact us for a short online demo of what is possible with Business Intelligence by Qmatic.