Queue management solutions
Bring structure to your operations with queue management solutions for enterprise
Improved operations, better customer experience
From online to onsite, Qmatic queue management solutions are designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.
- Reduce waiting times and minimize crowd in the waiting area
- Improve customer flow for more efficient operations
- Keep customers informed every step of the way
- Gain insights into the customer experience to make data-driven business decisions
Deliver better customer experiences
Bring structure and certainty to your waiting room with easy self check-in, automatic service assignment upon arrival, regular updates through their phones or in-branch displays, and clear navigation.
Increase staff efficiency
With automated notifications, customer segmentation, and real-time dashboard, we help your staff to be more productive and efficient when managing customer flow.
Improve services and operations
Integrate and combine the systems you're comfortable with to cut administration costs, optimize service capacity, and improve customer and employee experiences.
The queue management system flow
Step 1 – Pre-visit
Step 2 – Visit
Step 3 – Post-visit
Advanced queue management solutions features
Appointment management
Allow customers to book an appointment anywhere, anytime – giving you the option to even out customer flow and match the right employee with the right customer.
Virtual queue management
With a virtual queuing system, customers can wait anywhere, monitor their progress in real-time, and receive notifications when it's their turn to be served.
Self-service check-in
When customers arrive, they can quickly check-in via a self-service kiosk, mobile device, or reception.
Automated notifications
Give customers all the information they need while waiting, like regular updates on waiting times via their phone or digitally displayed on screens.
Real-time data and online history reports
Generate the analytics needed for continuous operational improvements and a better customer experience with data, like average waiting times and staff performance.
Customer feedback
Know what your customers think about your service with user-friendly online surveys and applications. Customers can rate their visit in seconds, giving you unique insights to create even better services.