Manage customer flow and increase efficiency in DMV offices
Qmatic's appointment and queue management system provides you with a solution geared towards creating streamlined customer journeys, making it easy for residents to navigate from beginning to end.
Employees benefit from a user-friendly system that matches up the right staff member with the service requested, while administrators can measure every aspect of the customer journey, from online scheduling and self-registration to service and feedback collection.
Reduce wait times
Regular updates for visitors, categorized customers are prioritized for efficient service.
Improve customer experience
Organized, streamlined process and workflow for excellent service delivery.
Increase staff productivity and efficiency
Workload allocated based on skill set, optimized staff scheduling and improved service quality.
Get relevant data and actionable insights to improve
Key insights and analysis for trends, performance, resource optimization, and benchmark analysis.
DMV appointment scheduling system
Allow residents to schedule appointments online and queue virtually using their phones, eliminating the pain of waiting in line. With a DMV reservation system by Qmatic, residents can schedule appointments online and receive automatic booking confirmations, reminders, and notifications.
Arrival management and check-in solutions
Qmatic's appointment scheduling solution covers the arrival and check-in process, making sure the whole customer journey is seamless and efficient.
Upon arrival, residents can complete the check-in within seconds via self-service kiosks, or online with their smartphones.
Virtual queue management and Mobile Ticket
Remote service with virtual meeting solution
With our virtual meeting solution, you can offer to serve residents remotely. Residents can choose to have this option when they make the booking.
Can be integrated with Microsoft Teams, Zoom, Google Meet, Webex, or any other video meeting platforms you have.
Real-time data and performance tracking
Get real-time information to optimize your operations, along with extensive statistics and reports on the entire organization to help you improve your services, such as optimizing staff productivity or anticipating busy periods.
Our business intelligence tools provide you with an overview of visitors, staff performance, and daily operations – all with key insights to support decision-making.
Customer journey solutions for DMV
- Appointment scheduling
- Automatic confirmation and reminders with SMS and email
- Self-registration with QR code
- Virtual queue management and Mobile Ticket
- Employee apps
- Virtual meeting solutions
What our customers say
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Arapahoe County Clerk and Recorder's Office
“I would highly recommend Qmatic, whether it was a COVID-era or not, because data is important for us to make our decisions, and having this tool in our pocket allows us to navigate and quickly get people out.”
Karl Herrmann, Chief Deputy Director, Arapahoe County Clerk and Recorder's Office
Motor Department Vehicle Adams County
“Qmatic has allowed us to be more efficient. That has resulted in $100,000 saving compared to where we were few years ago."
Stan Martin, Clerk & Recorder at Motor Department Vehicle Adams County
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Improve the citizen experience
- Manage appointments, arrival process, and citizen flows in a single platform
- Automate workflow and admin tasks to improve productivity and efficiency
- Keep citizens informed through all stages of the journey
- Get the key data and insights into your operations to improve service quality and efficiency
