Customer flow management solutions for DMV
Reduce wait times, increase efficiency and improve customer experience with appointment and queue management solutions
Manage customer flow and increase efficiency in DMV field offices
Qmatic's appointment and queue management system provides you with a solution geared toward creating streamlined customer flows, making your essential services fast, effective, and easily accessible for everyone visiting your office.
Employees benefit from a user-friendly system that matches up the right staff member with the service requested, while administrators can measure every aspect of the customer journey, from online scheduling and self-registration to service and feedback collection.
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Reduce wait times
Regular updates for visitors, categorized customers are prioritized for efficient service.
Improve customer experience
Organized, streamlined process and workflow for excellent service delivery.
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Increase staff productivity and efficiency
Workload allocated based on skill set, optimized staff scheduling and improved service quality.
Get relevant data and actionable insights to improve
Key insights and analysis for trends, performance, resource optimization, and benchmark analysis.
DMV appointment scheduling system
Allow residents to schedule appointments online and queue virtually using their phones, eliminating the pain of waiting in line. With a DMV reservation system by Qmatic, residents can schedule appointments online and receive automatic booking confirmations, reminders, and notifications.
Arrival management and check-in solutions
Qmatic's appointment scheduling solution covers the arrival and check-in process, making sure the whole customer journey is seamless and efficient.
Upon arrival, residents can complete the check-in within seconds via self-service kiosks, or online with their smartphones.
Virtual queue management and Mobile Ticket
Remote services with virtual meeting solution
With our virtual meeting solution, you can offer to serve residents remotely. Residents can choose to have this option when they make the booking.
Qmatic can be integrated with Microsoft Teams, Zoom, Webex, or any other video meeting platform you use.
Real-time data and performance tracking
Get real-time information to optimize your operations, along with extensive statistics and reports on the entire organization to help you improve your services, such as optimizing staff productivity or anticipating busy periods.
Our business intelligence tools provide you with an overview of visitors, staff performance, and daily operations – all with key insights to support decision-making.
“Qmatic provides a great benefit for our customers, it allows our customers to control their time, in the past they had to come in and take an entire day off because they didn’t know how long it would take.”
Karl Herrmann
Chief Deputy Director
"Qmatic has allowed us to be more efficient. That has resulted in $100,000 savings compared to where we were a few years ago."