Offer more accessible services and better flexibility for customers with in-person and online services
Manage virtual meetings, appointments, and queues in a single platform and provide a seamless omnichannel experience for customers
Create an agile, hybrid workforce that caters to customers' demands efficiently
Offer your clients service exactly where it suits them. Our connector for remote service delivery provides the possibility to serve customers via video call or chat.
You can configure which service options should be available, and when customers opt to be remotely served they receive a meeting link. This link leads to the same online meeting that your staff will enter instead of calling the visitor in the waiting area.
Qmatic Remote Services is a flexible solution that caters to a variety of different companies’ requirements, as well as their customers’ different diverse needs. Customers can book an appointment online, via a call center, or with a walk-in visit. Our solutions cover both physical and virtual customer journeys.
The customer books an appointment and chooses the virtual meeting option.
Booking confirmation and appointment reminders are sent via SMS and email to the customer.
Customers with a scheduled appointment can check in by clicking the meeting link in the reminder message. Drop-in customers can scan a QR code, choose the service they require, and wait remotely for the virtual meeting.
The assigned staff member receives check-in notifications and enters the same meeting room.
Service is delivered via a video meeting.
Shortly after the meeting, the customer receives an online survey.
