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Virtual meeting solutions

Serve your customers remotely with Qmatic's online meeting software, Remote Service Delivery

The complete solution for virtual customer journey management

Qmatic Remote Service Delivery is a complete solution for the customer journey when you offer remote services. With our online meeting software, it is simple for your customers to book their own appointments and keep updated with their appointment. You can easily keep customers updated like when and how to check in, and connect them with the right member of your staff. Afterwards, customers have the opportunity to give feedback, to help you improve your business.

Service delivered to the living room

Offer your clients service exactly where it suits them. Our connector for remote service delivery provides the possibility to serve customers via video call or chat.

You can configure which service options should be available, and when customers opt to be remotely served they receive a meeting link. This link leads to the same online meeting that your staff will enter instead of calling the visitor in the waiting area.

video appointment for remote service delivery

Flexible virtual meeting software for different needs

Qmatic Remote Services is a flexible solution that caters for a variety of different companies’ requirements, as well as their customers’ different diverse needs. Customers can book an appointment online, via a call center, or with a walk-in visit. Our solutions cover both physical and virtual customer journeys.

appoint booking user interface

How online meeting software works with Qmatic solutions

  1. Customer books an appointment, and chooses to have a virtual meeting
  2. Confirmation and reminders are sent via SMS and email for the upcoming meeting
  3. Customer checks in via the meeting link in the reminder message
  4. Staff receive check-in notifications and enters the same meeting room

Drop-in customers can scan a QR code and choose the service they require, and wait remotely for their virtual meeting.

 

Level up your services with a virtual meeting platform

With Qmatic Remote Service Delivery, you will be able to:

  • Keep services running while maintaining safe social-distancing measures
  • Offer more accessible services and better flexibility for clients
  • Provide a seamless digital experience for your customers

appointment solutions integrated with queuing solutions

Use it with your existing tools

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Microsoft Teams

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Zoom  

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Cisco Webex 

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Google Meet

 

See how you can serve customers remotely with our virtual meeting solutions, Remote Service Delivery

 

Get a demo