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Qmatic Remote Service Delivery is a complete solution for the customer journey when you offer remote services. With our online meeting software, it is simple for your customers to book their own appointments and keep updated with their appointment. You can easily keep customers updated like when and how to check in, and connect them with the right member of your staff. Afterwards, customers have the opportunity to give feedback, to help you improve your business.
Offer your clients service exactly where it suits them. Our connector for remote service delivery provides the possibility to serve customers via video call or chat.
You can configure which service options should be available, and when customers opt to be remotely served they receive a meeting link. This link leads to the same online meeting that your staff will enter instead of calling the visitor in the waiting area.
Qmatic Remote Services is a flexible solution that caters for a variety of different companies’ requirements, as well as their customers’ different diverse needs. Customers can book an appointment online, via a call center, or with a walk-in visit. Our solutions cover both physical and virtual customer journeys.
With Qmatic Remote Service Delivery, you will be able to:
