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Offer more accessible services and better flexibility for customers with in-person and online services
Solutions
Virtual meeting solutions
Serve customers remotely and provide essential tools for video conferencing to your hybrid work environment
Manage virtual meetings, appointments, and queues in a single platform and provide a seamless omnichannel experience for customers
Create an agile, hybrid workforce that caters to customers' demands efficiently
Service delivered to the living room
Offer your clients service exactly where it suits them. Our integrations with virtual meeting software provide the possibility to schedule virtual appointments via Microsoft Teams or Zoom.
You can configure which service options should be available, and when customers opt to be remotely served, they receive a meeting link. This link leads to the same online meeting that your staff will enter instead of calling the visitor in the waiting area.
Flexible virtual meeting software for different needs
Qmatic Remote Services is a flexible solution that caters to a variety of different companies’ requirements, as well as their customers’ different diverse needs. Customers can book an appointment online, via a call center, or with a walk-in visit. Our solutions cover both physical and virtual customer journeys.
Manage walk-ins and remote services from one place
Qmatic Remote Services is a flexible solution that caters to a variety of different companies’ requirements, as well as their customers’ different diverse needs. Customers can book an appointment online, via a call center, or with a walk-in visit. Our solutions cover both physical and virtual customer journeys.
- Deliver services via video, chat or other platforms
- Allow customers to schedule, reschedule, and cancel appointments online, and keep them informed with automated SMS/email
- Connect customers with the right member of staff
- Integrate with the video meeting tools you already use
- Browser-based – no mobile app required
Step 1
Appointment booking
Visitors book an appointment online and choose a specific service with a particular staff member. They then receive an automatic confirmation and reminder for their visit, with a check-in link for the appointment.
Option for a virtual meeting is also available.
Step 2
Self Check-in
Upon arrival, visitors can self-check-in on their mobile devices or via a kiosk and remain updated while waiting.
Step 3
Staff notification
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Step 4
Service
Staff greet and serve customers (can be done on-site or virtually, depending on the appointment).
Step 5
Customer Feedback
Visitors will receive a link for feedback after the meeting. You will get their input, along with other data collected from every touchpoint in the journey, for insights and analysis.