Customers can schedule an appointment by choosing the time slot that suits them best. They will receive a booking confirmation, and closer to the date, a reminder for their appointment.
With the appointment reminder, the customer gets a link they can use for self check-in. Alternatively, they can also scan a QR code to get in the line. A mobile ticket will be issued after check-in.
A notification will be sent to customers when it’s their turn to be served.
Keep control of your customer flow and minimize crowds in your waiting area with appointment management software.
You can manage preference fields, time slots, and staff distribution to get a better control of the customer flow and operation. Having appointments scheduled in advance also allows you to seamlessly transfer your customers from online browsing to an in-person visit with the staff member best suited to deal with their needs.
An appointment solution is not complete without a seamless and safe arrival process. Offer your customers self check-in via their mobile phone instead of approaching a staff member or printer once they arrive for their appointment.
Customers receive the self check-in link via an SMS reminder for their appointment. When checked in, the customer gets a mobile ticket in their phone and can wait wherever they like until called.