Give customers the flexibility to access your services
Let customers schedule appointments online at a time that suits them best.
- Allow customers to book, reschedule, or cancel appointments from your available time slots, choosing the required service or other preferences
- Match service requirements with the right staff members
- Send automated notifications and reminders to customers for their upcoming appointments
Using a client booking system will give your customers convenience, reduced waiting time, and better customer experience.
Manage arrivals and check-in seamlessly
With arrival management and check-in system integrated in the solutions, you can:
- Let customers check in with a link sent via SMS/email, and receive a Mobile Ticket that allows them to wait remotely
- Notify staff once a customer has checked in
- Reduce crowding upon arrival
- Maximize capacity and efficiency while still maintaining a safe environment
- Provide seamless, efficient, and safe handling of the arrival and check-in process
Get insight into your operations
Harness the power of data and analytics with Qmatic Business Intelligence tools. Gain insights into your customer behaviors and branch performance.
- Appointment data, including: the numbers of booked vs walk-in visits, no-shows, show rates
- Actual and estimated waiting times, average transaction times, and the number of customers waiting
- Branch performance and staff benchmark, measured in service level indicators like KPIs and SLA
- Customer feedback and NPS (Net Promotor Score)
- Demand forecast, service trends and analysis, daily patterns on booking and arrival
Deliver service remotely when needed
Let customers access your services from anywhere and provide a seamless digital experience throughout the whole journey.
- Allow customers to schedule a virtual appointment upon scheduling
- Deliver services via video, chat or other platforms
- Integrate with the video meeting tools you already use
- Create an agile, hybrid workforce that caters to customers' demands efficiently
Manage everything with one system
- Keep control of your customer flow and minimize crowds in your waiting area
- Manage appointments, check-in, queuing, and service delivery in a single platform
- Deal with scheduled appointments, impromptu visits, and late arrivals efficiently using the same system
- Transfer customers from online browsing to an in-person visit with the staff member best suited to deal with their needs
- Plan resource distribution in advance based on demand forecast and service trends
Appointment management system: How it works
1. Online appointment booking
2. Self check-in
3. Arrival and service
Appointment management system features
Appointment scheduling
Let customers schedule appointments online or by phone, allowing you to distribute workload evenly throughout the day and creating a better balance between scheduled and walk-in visits.
Automatic confirmation and reminders
Send automated booking confirmation, reminders, and updates via SMS and email to prevent no-shows.
Self check-in
Allow customers to do self check-in online with their smartphone, or with a self-service kiosk.
Virtual meeting for remote service delivery
Deliver services via video, chat or other platforms.
Real-time data, analytics, and advanced reporting
Improve your operations and optimize resource planning with a real-time dashboard, data analytics, and demand forecast.
Customer journey management
Qmatic's appointment solutions are fully integrated with our customer journey management platform for a seamless customer experience.