ONLINE APPOINTMENT BOOKING

Allow your customers to schedule appointments online and smoothly move from check-in to service.

A personalized user interface gives the customer optimal convenience and a sense of control. From this first touch point, they are able to make a productive connection with your organization. They enter your environment informed and prepared, reducing anxiety and equipping them to take care of their appointment with fewer hurdles.

Online Appointment Booking

Scheduling capabilities fully integrate with queuing and self-service check-in modules within Orchestra and other third party online systems to streamline each customer journey. From the moment someone books an appointment, you are informed to select the best employees and resources to handle customer volume and needs.

The result is better service and a higher functioning environment. Employees are more productive and fulfilled. The organization experiences fewer no-shows and incorrect appointments. Every touch point contributes to the best possible customer experience for everyone.

Appointment management White Paper

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Read about how Online Appointment Management brings tangible benefits to an organisation.

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Get the Most out of the Journey

A great customer experience is delivered and perceived. Qmatic technology solutions give you the ability to control the delivery, measure the perception, and put it all together to work toward the most positive impression on your customers, employees, and operations.

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