People with mobile devices

Connecting people to services

with our innovative customer journey management solutions, smart queue management systems and user friendly apps and software

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COVID-19 vaccinations Efficient appointment scheduling solutions

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Low-touch, socially distanced queuing

Instant Mobile Queue Management Package

applications for socially distanced queuing

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Appointment and arrival solutions

Manage appointments and customer flow efficiently

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Safer shopping Reduce crowds and lines with virtual queuing solutions

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Qmatic Orchestra 7

The platform for tailoring Customer Journey Management to your needs

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Qmatic Cloud Appointments

Simple and efficient for you and your customers.

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News

  • Qmatic to provide virtual queuing solution for British Airways at Heathrow

    Qmatic’s Customer Journey Management solutions are already used in thousands of businesses and organisations around the world, but British Airways will be one of the first airline to use the services. 

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  • IKEA's city center store in Vienna, with green facades and a rooftop park Qmatic handles the customer journey at futuristic IKEA store

    IKEA Westbahnhof will be located in a seven-story building in Vienna’s shopping district, with green facades and rooftop park with a total of 160 trees. This will not only keep the building cool but also improve the air quality of its surroundings. Unlike the classic “blue box” IKEA stores, a city center store will often be one stop out of many on a day downtown, and visits may be both shorter and spontaneous. Self check-out makes it easy to come and go, whether you are shopping, eating, staying at the in-house hostel(!), or just looking.

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  • Qmatic Introduces Qmatic Cloud Appointments

    Designed with customer centricity as the guiding principle, Qmatic Cloud Appointments brings a wide array of new powerful scheduling features combined with an elegant intuitive user interface that makes it easier than ever for customers to book an appointment online and for staff to schedule, reschedule and cancel appointments.

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Qmatic Blog

  • Effective scheduling: Advanced features to improve your appointment management

    Today, most service providers enable appointment scheduling for visitors. But the way organizations manage appointments varies. In this article, I’ll describe some features which will streamline your scheduling process regardless of your industry or size.

  • Staff planning: How to increase the number of customer visits

    Imagine a scenario where your ability to receive appointments is continuously optimized. In this article, I'll explain why and how an advanced appointment scheduling system can help you better plan your staff and increase profitability.

  • Pool of resources: How to improve appointment management

    Managing multiple appointments has always been a complex challenge for service providers. For many years, we at Qmatic have identified and removed friction from the appointment process. In this article, I'll explain an important feature that will make it easier for you to reserve resources such as staff members, meeting rooms, and any equipment needed for the service.