Connecting people to services
with our innovative customer journey systems, smart queue management solutions and userfriendly apps and software
Solutions for effortless, efficient and engaging customer and patient journeys
We can help you increase customer satisfaction by creating a true omnichannel experience, while increasing resource efficiency to drive brand loyalty and profitability.
EMPLOYEE APPS
Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.
QUEUE MANAGEMENT SYSTEMS
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
ONLINE AND MOBILE APPOINTMENT SYSTEM
Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.
BUSINESS INTELLIGENCE AND INSIGHTS
Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.
The Leading Customer Journey Management System
Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.
Case Studies
Motor Vehicle Department
Qmatic systems made a huge difference when the Motor Vehicle Department in Adams County increased efficiency and decreased waiting time.
City of Wolverhampton Council
Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.
Manchester United FC
Qmatic was the first choice for Manchester United FC’s queue management system. Together
the two businesses worked to provide a solution tailored to the Club’s specific requirements.
News
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Highlights from Qmatic's research project
Read moreQmatic has conducted a detailed research project asking 2,000 consumers about their expectations in service access situations. Here are some highlights from the study:
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Digital transformation only stops for Christmas
Read moreThe concept of digital transformation has seen a steady increase in search traffic over the last years. The exception is Christmas.
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5G – stepping into the futureRead moreFrom banking, setting up appointments to listening to music, shopping and finding the love of our life, today the smart phone is the central tool in our day to day lives.
Qmatic Blog
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A word to the wise
Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal way of getting things done. Maybe not.
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When less is more - why the best strategy in CX is about behavior quality
I do dumb stuff sometimes!
And so do you. Even when there are better alternatives available. It’s a weird, irrational and deeply human behavior that I think we need to study more.
