Qmatic
Cloud Solutions
Tailor and subscribe to the solution that suits your needs.
Maintenance, hosting and support included.
Qmatic Orchestra 7
The platform for tailoring Customer journey management to your needs
Qmatic Intro 8
The responsive, fast and secure self-service kiosk
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Advanced Analytics Simplified
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
Case Studies
Read some of our case studies from a range of industries across the world
News
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Arapahoe County Revamps the Customer Experience with Qmatic
Read moreThe Arapahoe County Clerk and Recorder in Colorado revamps the customer experience with the roll out of Qmatic’s industry-leading Customer Journey Management solution.
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Meet our new employee!Read moreWelcome to Qmatic Per Arneng!
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Nevada DMV wait times drop 42 percent with QmaticRead moreThe Nevada Department of Motor Vehicles decreases its wait times with 42 percent while the number of customers rose by 22 percent by using Qmatic.
Qmatic Blog
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Appointment scheduling: Beyond booking functionality
Some people refer to appointment scheduling primarily as a booking function. In my opinion, it's much more than that. To improve the customer experience, you need to deal with confirmations, reminders, cancellations and rescheduling. This takes priority when it comes to time and investments.
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Queue management: How to manage customers' waiting experience
Many argue that queue management is the process of managing a customer's waiting time. On a high-level, I agree with that statement. However, in this article, I seek to define the essence of what queue management is all about.
