Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?

We’ve spent the past 40 years developing smart solutions to help you do just that.

Explore your options

Keeps everything surprisingly simple

If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.

I like things simple

Self-Service Kiosks

Powerful digital receptionists

I need a digital receptionist

Click here for a glimpse into our world

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Employee Apps

EMPLOYEE APPS

Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.

QUEUE MANAGEMENT SYSTEMS

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking

ONLINE AND MOBILE APPOINTMENT SYSTEM

Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.

Business Intelligence

BUSINESS INTELLIGENCE AND INSIGHTS

Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.

The Leading Customer Journey Management System

Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

Create a Great Customer Journey!

Case Studies

Motor Vehicle Department

Motor Vehicle Department

Qmatic systems made a huge difference when the Motor Vehicle Department in Adams County increased efficiency and decreased waiting time.

City of Wolverhampton Council

Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.

Manchester United FC

Manchester United FC

Qmatic was the first choice for Manchester United FC’s queue management system. Together
the two businesses worked to provide a solution tailored to the Club’s specific requirements.

News

Qmatic Blog

  • Videocare means everywhere and anytime

    A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement.

  • A word to the wise

    Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal way of getting things done. Maybe not.