Connecting people to services
with our innovative customer journey systems, smart queue management solutions and userfriendly apps and software
Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?
We’ve spent the past 40 years developing smart solutions to help you do just that.
Keeps everything surprisingly simple
If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.
Self-Service Kiosks
Powerful digital receptionists
Click here for a glimpse into our world
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Simple advanced analytics
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
We are proud of our Qmatic Partners and the close working relationship we have with each and every one of them.
We trust them completely and guarantee that you can too.
A system that you can bet your life on
How crucial is efficiency in healthcare?
We thought so. Which is why all of our solutions streamline, optimize, improve and simplify.
News
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2X partner of 2018Read moreDuring FY18 CFM Gulf Computer Company has moved to be one of top revenue generators in the world for Qmatic.
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Best Partner of 2018Read moreDespite a challenging business environment, Abana Enterprises Group has continued to deliver high sales levels during FY18.
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The future of the patient experienceRead moreWhen exploring the possibilities of the hospitals of the future it is clear that some parts of the solutions are already available. In the famous words of sci-fi author Gibson; ”The future is already here, it is just unevenly distributed.”
Qmatic Blog
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CX vs. UX – isn't it all just about the experience?
Sometimes the jargon gets a little confusing. Here we take a look at the relationship between Customer Experience and User experience.
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Videocare means everywhere and anytime
A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement.
