Connecting people to services
with our innovative customer journey systems, smart queue management solutions and user friendly apps and software
Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?
We’ve spent the past 40 years developing smart solutions to help you do just that.
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Self-Service Kiosks
Powerful digital receptionists
Click here for a glimpse into our world
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Simple advanced analytics
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
We are proud of our Qmatic Partners and the close working relationship we have with each and every one of them.
We trust them completely and guarantee that you can too.
News
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Welcome to our new employee Madeleine BerggrenRead moreIt is with great pleasure that we introduce our new Global Communications Coordinator Madeleine Berggren.
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Qmatic and Deon Tajikistan sign partnership agreementRead moreQmatic and DEON, a company specialized in the provision of services for the optimization and automation of business processes recently signed an agreement giving DEON the status of Reseller Partner in the Republic of Tajikistan.
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Qmatic Messaging Services – A broader and more accessible offeringRead moreOur SMS service has been replaced with Qmatic Messaging Services. This means that you get access to global messaging in several different channels through one single provider.
Qmatic Blog
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How to do a Patient Waiting Time Analysis
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Improving Government Efficiency with Smarter Service Provision
Governments across the world are under pressure to improve public sector performance and at the same time contain expenditure growth – pressure that has not relented since the economic crash of 2008.
