Qmatic
Cloud Solutions

Tailor and subscribe to the solution that suits your needs.
Maintenance, hosting and support included.

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Qmatic Orchestra 7

The platform for tailoring Customer journey management to your needs

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Qmatic Intro 8

The responsive, fast and secure self-service kiosk

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I need a digital receptionist

Explore our solutions

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Convenient staff apps

Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.

Queue Management

Queue Management Systems

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking

Appointment matchmaker

Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.

Business Intelligence

Advanced Analytics Simplified

Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .

Customer Journey Management

Customer Journey Management

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Mobile Queuing App

Mobile queuing

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

Digital Signage

Digital signage

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

Customer Feedback

Customer feedback

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

Case Studies
Read some of our case studies from a range of industries across the world

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News

Qmatic Blog

  • Customer Journey Management: A 6-step process for creating a successful customer journey

    In an era where customers expect frictionless service and immediate response at every touchpoint, success is to a large extent based on how well companies can rise to these demands and expectations. That’s why it’s paramount to make the customer experience smooth, consistent and relevant throughout the customer journey.

  • How to solve queuing problems

    A crucial factor in solving a queuing problem is managing the customer's perceived service level. In this article, I'll go through my definition of a queuing problem and how to solve it by improving the customer's waiting experience.