Qmatic
Cloud Solutions
Tailor and subscribe to the solution that suits your needs.
Maintenance, hosting and support included.
Qmatic Orchestra 7
The platform for tailoring Customer journey management to your needs
Qmatic Intro 8
The responsive, fast and secure self-service kiosk
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Advanced Analytics Simplified
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
Case Studies
Read some of our case studies from a range of industries across the world
News
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Meet our new employee FatinRead moreWe welcome our new Group Account Manager Fatin Sharawi!
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Qmatic rolls out Qmatic Cloud Solutions in the United States, Mexico, and the NetherlandsRead moreIn the end of 2019, Qmatic released its latest solution – Qmatic Cloud Solutions, a powerful SaaS that includes every aspect of Qmatic’s industry-leading Customer Journey Management in one solution.
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Welcome to Qmatic!Read moreWelcome Erik Englund to Qmatic as our Software Developer.
Qmatic Blog
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Queue management: How to manage customers' waiting experience
Many argue that queue management is the process of managing a customer's waiting time. On a high-level, I agree with that statement. However, in this article, I seek to define the essence of what queue management is all about.
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Queue management systems in banks
As people's expectation continuously increase, banks need to offer a great customer experience, both online and offline. In this article, I'll explain how you can improve the customer experience by managing your queues.
