Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?

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We’ve spent the past 40 years developing smart solutions to help you do just that.

Explore your options

Keeps everything surprisingly simple

If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.Qmatic Orchestra 7 logo

I like things simple

Self-Service Kiosks

Powerful digital receptionists
Self Service Kiosk Intro 17

I need a digital receptionist

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Explore our solutions

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Convenient staff apps

Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.

Queue Management

Queue Management Systems

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking

Appointment matchmaker

Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.

Business Intelligence

Advanced Analytics Simplified

Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .

Customer Journey Management

Customer Journey Management

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Mobile Queuing App

Mobile queuing

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

Digital Signage

Digital signage

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

Customer Feedback

Customer feedback

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

Case Studies
Read some of our case studies from a range of industries across the world

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News

  • Qmatic hosts Sales Conference 10-12th of September

    On September 10-12, people from all over the globe will gather to take part in Qmatic Sales Conference 2019 at Gothia Towers in Gothenburg, Sweden.

    Read more
  • Qmatic recruits new Project Manager in the US

    Our team in the United States of America is expanding! This time it is with Project Manager Lawrance A Holton II. Join us in wishing him welcome to the company!

    Read more
  • The Qmatic family grows

    We always want to expand our company with talented people. Recently Alicia Shoemake joined Qmatic as a Project Manager based in the US. We are very pleased to have her on board. Joing us in welcoming her to the company.

    Read more

Qmatic Blog

  • How to empower front-line staff to deliver a better citizen flow

    Let’s face it; for the majority of people, visiting a public service is a chore that has to be done, not an enjoyable task. It doesn’t matter whether it’s a vehicle licensing center, a tax office or anything else, providing service to citizens as quickly as possible is always a major target for public service, so they can go back to getting on with their day. But with these environments often being hectic, and funding being limited, it can be difficult for front-line staff to actively push for even faster service levels, keeping up is tough enough. But that’s not enough when demands are changing all the time.


    In our recent survey of over 600 healthcare and public services decision makers across the globe, it was clear to see how big this problem is; 54% of people surveyed believed citizens are complaining more about waiting or queuing than just a year ago, while 50% say they’re struggling to keep up with changing technology.

  • The Main Hurdles to Investing in Patient Journey Management - and the benefits when you overcome them

    Patient journey management can remove major blocks and frustrations facing patients and staff alike, so integrating is understandably considered a priority by many. Read on to discover the hurdles you’ll have to overcome, and the benefits you’ll get from doing so.