Mölndal, Sweden - Qmatic, the global leader in Customer Journey Management, today announced a tailored solution that provides healthcare and vaccination providers with the means to offer a safer environment for patients and staff when administrating seasonal flu vaccines amid the Covid-19 pandemic.
Mölndal, Sweden - Qmatic, the global leader in Customer Journey Management, today announced a new package offering for healthcare with the release of Qmatic’s latest and improved HL7 middleware module. The HL7 middleware module seamlessly integrates Qmatic Orchestra 7 with a Hospital Information System (HIS) and offers a predefined package of the most requested features for a redefined patient journey and optimized healthcare experience.
The customer journey is the path that a customer walks, between the different touchpoints and interactions with an organization. When we talk about the customer journey the central focus is on the customer. Do we know who they are? How they behave? What are their needs or expectations? Which factors make them buy a product? The answers to these questions are fundamental to understand your current and future user/customer.
Many healthcare providers face the challenge of budget constraints, limited resources, and having a lot of priorities. With this combination of pressures, streamlining workflows and increasing efficiencies, while also enhancing the quality of care become extremely important to maintain positive patient experiences.
Managing patient journeys is the key to an improved patient experience, a better quality of care, and increased efficiency. Many healthcare decision-makers have noted the importance of using a patient journey management system, but face challenges in optimizing and integrating it with their hospital information system (HIS). In this article, we will explain about HL7 middleware, the key to system integration in the healthcare sector, and how HL7 workflow solution can improve the quality of care.