People with mobile devices

Connecting people to services

with our innovative customer journey systems, smart queue management solutions and user friendly apps and software

Contact Us

Safer Queuing

with virtual solutions

Learn more

Low-touch, socially distanced queuing

Instant Mobile Queue Management Package

applications for socially distanced queuing

Learn more

Already a customer?

Switch to virtual queuing

 

Learn more

Qmatic's response
to COVID-19

Learn more

Qmatic
Cloud Solutions

Tailor and subscribe to the solution that suits your needs.
Maintenance, hosting and support included.

Learn more here

Qmatic Orchestra 7

The platform for tailoring Customer journey management to your needs

Orchestra 7 box

Learn more

Qmatic Intro 8

The responsive, fast and secure self-service kiosk

Qmatic Intro 8 touch screen kiosk

I need a digital receptionist

Explore our solutions

Qmatic employee apps

Convenient staff apps

Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.

self service kiosk and queuing display

Queue Management Systems

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Appointment scheduling

Appointment matchmaker

Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.

Business analytics

Advanced Analytics Simplified

Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence.

Customer Journey Management screen

Customer Journey Management

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Mobile queue app

Mobile queuing

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

queue number on screen

Digital signage

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

customer feedback screen

Customer feedback

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

Case Studies Read some of our case studies
from a range of industries across the world

View now

News

  • Lanbide – Basque Employment Service Adapts to the New Normal with Qmatic

    Lanbide - the Basque Employment Services stated in a news release that the agency will once again reopen its offices to the public. Using Qmatic Customer Journey Management solution, the government agency will be able to adjust to the new normal and provide a safer environment for visitors and staff by limiting the number of visitors in the waiting area and reduce physical interactions. The solution will be available at 42 of Lanbide’s offices located in the Basque Country.

    Read more
  • Commercial Bank of Qatar Selects Qmatic Appointment Management for Safer Customer Journeys

    Commercial Bank of Qatar (CBQ) plays a vital role in Qatar’s economic development and offers a wide range of personal, business, government, international and investment services. Commercial Bank of Qatar was established as the country’s first private bank in 1975 and has 32 branches in Qatar and is part of a network of full-service branches with over 1100 staff members.

    Read more
  • Qmatic Releases New Feature for Appointments - Touchless Self Check-in

    appointment-iphone-mockupQmatic has enhanced its appointment check-in functionality with the release of a new mobile check-in feature that allows customers and visitors with an appointment to seamlessly self check-in upon arrival, touchlesswithout any kiosk or staff interaction.  

    Read more

Qmatic Blog

  • How to maintain social distancing when reopening government offices

    Government offices around the world are opening up again and the demands on their services are bigger than ever. Here I will tell you how government offices, city halls and other public service offices can go about to assure adherence to regulations and restrictions regarding covid-19 pandemic and still start providing services to the society again.

  • Appointment scheduling tips to improve customer flow management

    In the coming weeks or months, lockdown and restrictions will be eased, and service providers will need to be prepared to accommodate customers in these times. As the COVID-19 risk will still potentially be high and some restrictions will still be in place, they need to remain cautious when reopening their premises and delivering their services.

  • Virtual queuing system: What, how, and why

    As the situation changes, businesses and organizations need to adapt to the new normal. For service providers who remain open, the need for a safer environment for staff and visitors is becoming more important than ever.