Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?

We’ve spent the past 40 years developing smart solutions to help you do just that.

Explore your options

Keeps everything surprisingly simple

If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.Qmatic Orchestra 7 logo

I like things simple

Self-Service Kiosks

Powerful digital receptionists
Self Service Kiosk Intro 17

I need a digital receptionist

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Explore our solutions

Employee Apps

Convenient staff apps

Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.

Queue Management Systems

Queue Management Systems

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Appointment matchmaker

Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.

Business Intelligence

Simple advanced analytics

Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .

Customer Journey Management

Customer Journey Management

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Mobile Queuing App

Mobile queuing

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

Digital Signage

Digital signage

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

Customer Feedback

Customer feedback

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

Case Studies
Read some of our case studies from a range of industries across the world

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News

Qmatic Blog

  • Digital Transformation in Public Services: 10 Best Practices to Simplify Processes

    We know that you are under pressure to improve efficiency while also innovating with digital technology. This can often lead to conflicting pressures on the time and budget you don’t have.

    To help you navigate this challenge, we’ve created 10 best practices you can use to simplify your existing processes. And they’ll improve your customer satisfaction at the same time.

  • How to do a Patient Waiting Time Analysis

    The customer has for a long time been in control, this is a well-known trend. When it comes to healthcare around the world this has often not been the case for patients. However, this is changing. Patients are deciding how they want to receive their healthcare with many private options and online ‘digital health’ services such as direct prescriptions, video appointments ad testing services growing.