Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?

labyrinth

We’ve spent the past 40 years developing smart solutions to help you do just that.

Explore your options

Keeps everything surprisingly simple

If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.Qmatic Orchestra 7 logo

I like things simple

Self-Service Kiosks

Powerful digital receptionists
Self Service Kiosk Intro 17

I need a digital receptionist

Click here for a glimpse into our world

Play video

Explore our solutions

solutions-employee-apps-min.png

Convenient staff apps

Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.

Queue Management

Queue Management Systems

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking

Appointment matchmaker

Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.

Business Intelligence

Advanced Analytics Simplified

Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .

Customer Journey Management

Customer Journey Management

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Mobile Queuing App

Mobile queuing

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

Digital Signage

Digital signage

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

Customer Feedback

Customer feedback

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

Case Studies
Read some of our case studies from a range of industries across the world

View now

News

  • Let’s make the workplace accessible – for everyone

    Every year, 2 billion customer journeys are managed by a Qmatic solution, and as connecting people to services is at the heart of everything we do, we must always ask ourselves, what is it worth if not everyone can get access to it?

    Read more
  • Qmatic’s Premier Solution Partner – ELTAJ Solutions signs deal with MTN Nigeria.

    We are pleased to announce that Qmatic’s Premier Solution Partner – ELTAJ Solutions has successfully signed a deal with MTN Nigeria - Nigeria’s leading mobile telecommunications provider, serving over 61.5 million subscribers nationwide. MTN Nigeria is a subsidiary of MTN Group, one of the largest mobile operators in Africa and the Middle East.

    Read more
  • Qmatic wins tender for the City of Utrecht

    The successful collaboration between Qmatic, the global leader in Customer Journey Management and the City of Utrecht continues with an extended contract including a cloud based state-of-the-art appointment system.

    Read more

Qmatic Blog

  • How managed service can facilitate your customer journey management

    You have probably heard about managed service if you work with IT or deal with IT solutions. Why is the trend going towards more solutions on managed service and is there a reason to consider managed service for customer journey management? 

  • The Importance of Mobile Patient Concierge Solutions

    As a healthcare organization, you’re usually measured on the quality of service you offer to patients and how many patients you are able to successfully support. The overall patient experience is dependent upon both of these elements, with a good experience seeing patients getting to their appointments quickly and easily.