Solutions for effortless, efficient and engaging customer and patient journeys

We can help you increase customer satisfaction by creating a true omnichannel experience, while increasing resource efficiency to drive brand loyalty and profitability.

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Employee Apps

EMPLOYEE APPS

Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.

Queue Management System

QUEUE MANAGEMENT SYSTEMS

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking

ONLINE AND MOBILE APPOINTMENT SYSTEM

Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.

Business Intelligence

BUSINESS INTELLIGENCE AND INSIGHTS

Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.

The Leading Customer Journey Management System

Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

Create a Great Customer Journey!

Case Studies

Motor Vehicle Department

Motor Vehicle Department

Qmatic systems made a huge difference when the Motor Vehicle Department in Adams County increased efficiency and decreased waiting time.

City of Wolverhampton Council

Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.

Manchester United FC

Manchester United FC

Qmatic was the first choice for Manchester United FC’s queue management system. Together
the two businesses worked to provide a solution tailored to the Club’s specific requirements.

News

Qmatic Blog

  • A word to the wise

    Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal way of getting things done. Maybe not.

  • When less is more - why the best strategy in CX is about behavior quality

    I do dumb stuff sometimes! 

    And so do you. Even when there are better alternatives available. It’s a weird, irrational and deeply human behavior that I think we need to study more.