Solutions for effortless, efficient and engaging customer and patient journeys

We can help you increase customer satisfaction by creating a true omnichannel experience, while increasing resource efficiency to drive brand loyalty and profitability.

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EMPLOYEE APPS

Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.

Queue Management System

QUEUE MANAGEMENT SYSTEMS

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking

ONLINE AND MOBILE APPOINTMENT SYSTEM

Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.

Business Intelligence

BUSINESS INTELLIGENCE AND INSIGHTS

Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.

The Leading Customer Journey Management System

Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

Create a Great Customer Journey!

Case Studies

Motor Vehicle Department

Qmatic systems made a huge difference when the Motor Vehicle Department in Adams County increased efficiency and decreased waiting time.

City of Wolverhampton Council

Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.

Manchester United FC

Qmatic was the first choice for Manchester United FC’s queue management system. Together
the two businesses worked to provide a solution tailored to the Club’s specific requirements.

We'll be here soon, why not come along?

EuroCIS 2018 Düsseldorf

The leading trade fair for retail technology (February 27th - March 1st) in Düsseldorf, Germany

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Clement Apothekers-dagen

The event for the pharmacy sector, Clement Apothekersdagen, is the scene for everything that is new and exciting in the pharmacy landscape.

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eShow Barcelona

Qmatic will be present as exhibitor in the “Shop of the Future” area of the eShow Barcelona 2018.

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News

Qmatic Blog

  • 4 questions to Oskar Fajerson, SVP EMEA/APAC

    Oskar Fajerson started at Qmatic three months ago taking on the position as SVP EMEA/APAC. With a background at eye tracking technology company Tobii, Oskar is used to working with tech savvy colleagues, and I took the chance to talk to him about his first months at Qmatic has been.

  • 4 Questions to Ulf Larsson, Product Manager Hardware

      I took the opportunity to talk to Ulf Larsson recently. He is our Product Manger Hardware, an area that has always been crucial to Qmatic as long as the comany has existed.