Connecting people to services
with our innovative customer journey systems, smart queue management solutions and user friendly apps and software
Qmatic
Cloud Solutions
Tailor and subscribe to the solution that suits your needs.
Maintenance, hosting and support included.
Keeps everything surprisingly simple
If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.
Self-Service Kiosks
Powerful digital receptionists
Click here for a glimpse into our world
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Advanced Analytics Simplified
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
Case Studies
Read some of our case studies from a range of industries across the world
News
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Qmatic hosts its first training session in South AmericaRead moreDespite the distance, we work closely with our dedicated partners and distributors around the world to ensure that they’re always up to date with the latest technological developments from Qmatic. A key aspect of our partner program is Qmatic’s comprehensive training sessions provided by Qmatic’s CX Academy.
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Let me introduce Qmatic Cloud Solutions, advanced customer journey management made easyRead moreAt Qmatic, we’ve just made advanced customer journey management easy with the release of our latest solution – Qmatic Cloud Solutions. Now, what exactly does this new solution feature and how can it enhance your business or organization? Let me provide you with some insights on how it works.
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Welcome Björn!Read moreWe welcome our new sofware developer Björn Beskow to our HQ in Mölndal.
Qmatic Blog
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What is Virtual Queuing?
One of the main types of queuing is virtual queuing, but what does it exactly stand for, and how does it differentiate compared to other types of queuing principles? In this blog post you can learn about the important factors when designing a virtual queue, the benefits of virtual queuing, and when it is the most suitable to use.
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How Queue Management Makes Your Clinic Healthier
Qmatic customer wait time analysis and tools helps outpatient clinics keep staff, patients, and providers informed about queue management and other pain points.
