Qmatic

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Solutions for effortless, efficient and engaging customer and patient journeys

We can help you increase customer satisfaction by creating a true omnichannel experience, while increasing resource efficiency to drive brand loyalty and profitability.

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EMPLOYEE APPS

Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.

QUEUE MANAGEMENT SYSTEMS

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

ONLINE AND MOBILE APPOINTMENT SYSTEM

Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.

BUSINESS INTELLIGENCE AND INSIGHTS

Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.

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The Leading Customer Journey Management System

Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

Create a Great Customer Journey!

Case Studies

Motor Vehicle Department

Qmatic systems made a huge difference when the Motor Vehicle Department in Adams County increased efficiency and decreased waiting time.

City of Wolverhampton Council

Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.

Manchester United FC

Qmatic was the first choice for Manchester United FC’s queue management system. Together
the two businesses worked to provide a solution tailored to the Club’s specific requirements.

Explore Resource Library

We'll be here soon, why not come along?

22 Apr

24th GCC Smart Government & Smart Cities Conference, Dubai

Qmatic will be present at the 24th GCC Smart Government & Smart Cities Conference in Dubai.

Health & CARE

We will be present at the annual exhibition for the Belgium Healtcare sector, Health & Care.

Shopt IT 2018

With around 600 participants, an interesting key note and no less than 32 different presentations with different topics Shopt IT is an important event for the public sector in Belgium.

News

When SHOP turns into STOP – 5 top challenges in Click & Collect

25 April 2018 19:15

Insights into the customer journey reveal the hidden potential to be released by optimizing click & collect solutions.

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What if Qmatic handled Coachella?

20 April 2018 13:57

By connecting people to services through Orchestra 7 we could create a smoother festival experience around personalized preferences and collective behavior.

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Bricks, Bytes and Behavior – revolutionizing the hospital patient journey

20 April 2018 12:37

When patient journeys are optimized to be both ”human” and cost-effective everybody wins; patients, doctors, management and society.

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Qmatic Blog

4 questions to Sven Andersson, Product Manager Statistics and Business Intelligence

28 February

4 Questions to Sven Andersson, Product Manager Statistics and Business Intelligence
4 questions to Oskar Fajerson, SVP EMEA/APAC

09 February

Oskar Fajerson started at Qmatic three months ago taking on the position as SVP EMEA/APAC. With a background at eye tracking technology company Tobii, Oskar is used to working with tech savvy colleagues, and I took the chance to talk to him about his first months at Qmatic has been.

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Qmatic is the global leader in customer journey management technology solutions and insight. We help organizations to integrate online and onsite engagements. The result is experiences that improve business, support employees, and delight customers, patients and citizens. We are committed to Connecting People to Services!

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