with our innovative customer journey management solutions, smart queue management systems and user friendly apps and software
Instant Mobile Queue Management Package
Manage appointments and customer flow efficiently
The platform for tailoring Customer Journey Management to your needs
Simple and efficient for you and your customers.
Discover how customers all over the world are using Qmatic to enhance the customer experience, optimize operations and provide a seamless customer journey.
Qmatic to provide virtual queuing solution for British Airways at Heathrow
Qmatic’s Customer Journey Management solutions are already used in thousands of businesses and organisations around the world, but British Airways will be one of the first airline to use the services.
Qmatic handles the customer journey at futuristic IKEA store
IKEA Westbahnhof will be located in a seven-story building in Vienna’s shopping district, with green facades and rooftop park with a total of 160 trees. This will not only keep the building cool but also improve the air quality of its surroundings. Unlike the classic “blue box” IKEA stores, a city center store will often be one stop out of many on a day downtown, and visits may be both shorter and spontaneous. Self check-out makes it easy to come and go, whether you are shopping, eating, staying at the in-house hostel(!), or just looking.
Qmatic Introduces Qmatic Cloud Appointments
Designed with customer centricity as the guiding principle, Qmatic Cloud Appointments brings a wide array of new powerful scheduling features combined with an elegant intuitive user interface that makes it easier than ever for customers to book an appointment online and for staff to schedule, reschedule and cancel appointments.
Today, most service providers enable appointment scheduling for visitors. But the way organizations manage appointments varies. In this article, I’ll describe some features which will streamline your scheduling process regardless of your industry or size.
Imagine a scenario where your ability to receive appointments is continuously optimized. In this article, I'll explain why and how an advanced appointment scheduling system can help you better plan your staff and increase profitability.
Managing multiple appointments has always been a complex challenge for service providers. For many years, we at Qmatic have identified and removed friction from the appointment process. In this article, I'll explain an important feature that will make it easier for you to reserve resources such as staff members, meeting rooms, and any equipment needed for the service.
