Lanbide - the Basque Employment Services stated in a news release that the agency will once again reopen its offices to the public. Using Qmatic Customer Journey Management solution, the government agency will be able to adjust to the new normal and provide a safer environment for visitors and staff by limiting the number of visitors in the waiting area and reduce physical interactions. The solution will be available at 42 of Lanbide’s offices located in the Basque Country.
Commercial Bank of Qatar (CBQ) plays a vital role in Qatar’s economic development and offers a wide range of personal, business, government, international and investment services. Commercial Bank of Qatar was established as the country’s first private bank in 1975 and has 32 branches in Qatar and is part of a network of full-service branches with over 1100 staff members.
Qmatic has enhanced its appointment check-in functionality with the release of a newmobile check-in featurethat allowscustomers and visitors with an appointment to seamlessly self check-inuponarrival, touchless, without any kiosk or staff interaction.
As we’re entering a new phase in the COVID-19 pandemic, businesses and service providers are preparing to reopen once restrictions are relaxed. When it’s time to reopen, there’s a good chance that customer footfall will increase, as their demands have been put on hold for some time. Meanwhile, there’s still an urgent need to maintain social distancing and high safety standards as the risk of virus spread remains high. This is a challenge that requires advance planning and big adjustments. How can service providers and businesses adapt to this new normal?
Government offices around the world are opening up again and the demands on their services are bigger than ever. Here I will tell you how government offices, city halls and other public service offices can go about to assure adherence to regulations and restrictions regarding covid-19 pandemic and still start providing services to the society again.
In the coming weeks or months, lockdown and restrictions will be eased, and service providers will need to be prepared to accommodate customers in these times. As the COVID-19 risk will still potentially be high and some restrictions will still be in place, they need to remain cautious when reopening their premises and delivering their services.