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with our innovative customer journey management solutions, smart queue management systems and user friendly apps and software

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COVID-19 vaccinations Efficient appointment scheduling solutions

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Low-touch, socially distanced queuing

Instant Mobile Queue Management Package

applications for socially distanced queuing

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Appointment and arrival solutions

Manage appointments and customer flow efficiently

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Safer shopping Reduce crowds and lines with virtual queuing solutions

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Qmatic Orchestra 7

The platform for tailoring Customer Journey Management to your needs

Orchestra 7 box

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Qmatic Cloud Appointments

Simple and efficient for you and your customers.


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  • Qmatic to provide virtual queuing solution for British Airways at Heathrow

    Qmatic’s Customer Journey Management solutions are already used in thousands of businesses and organisations around the world, but British Airways will be one of the first airline to use the services.

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  • IKEA's city center store in Vienna, with green facades and a rooftop park Qmatic handles the customer journey at futuristic IKEA store

    IKEA Westbahnhof will be located in a seven-story building in Vienna’s shopping district, with green facades and rooftop park with a total of 160 trees. This will not only keep the building cool but also improve the air quality of its surroundings. Unlike the classic “blue box” IKEA stores, a city center store will often be one stop out of many on a day downtown, and visits may be both shorter and spontaneous. Self check-out makes it easy to come and go, whether you are shopping, eating, staying at the in-house hostel(!), or just looking.

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  • Qmatic Introduces Qmatic Cloud Appointments

    Designed with customer centricity as the guiding principle, Qmatic Cloud Appointments brings a wide array of new powerful scheduling features combined with an elegant intuitive user interface that makes it easier than ever for customers to book an appointment online and for staff to schedule, reschedule and cancel appointments.

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Qmatic Blog

  • Why and how to choose a COVID-19 vaccine scheduling solution?

    Currently, in my role as a Healthcare Practice Lead, my focus is on implementing COVID-19 vaccine scheduling solutions. The ability to have a real impact on lives through our solutions is something I take a lot of pride in, and in this article, I'll clarify why and how you can choose a solution to improve your vaccination.

  • What is a COVID-19 vaccine scheduling solution?

    As a patient flow management specialist, my job is to help our clients improve their patient and staff experience by using patient flow management techniques. In this article, I'll describe what a COVID-19 vaccination scheduling solution is and how it fulfills patient and healthcare providers current needs. 

  • How to maintain social distancing when reopening government offices

    During the past year, government offices around the world have closed down many of their services to the public. With vaccinations taking place, public offices should be able to reopen, but with a backlog of cancelled visits, the demands on their services will be bigger than ever. Here I will tell you how government offices, city halls and other public service offices can go about to ensure social distancing and a safe environment but still provide excellent service and customer experience to their visitors.