Connecting people to services
with our innovative customer journey systems, smart queue management solutions and user friendly apps and software
Qmatic
Cloud Solutions
Tailor and subscribe to the solution that suits your needs.
Maintenance, hosting and support included.
Keeps everything surprisingly simple
If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.
Self-Service Kiosks
Powerful digital receptionists
Click here for a glimpse into our world
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Advanced Analytics Simplified
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
Case Studies
Read some of our case studies from a range of industries across the world
News
-
Q&A with Martin Hallberg on Qmatic Cloud SolutionsRead moreEarlier this week, we announced the release our latest solution – Qmatic Cloud Solutions. Our interpretation of making the most advanced customer journey management available in the cloud. To get all the insights about this new solution, we decided to go straight to the source. Which resulted in a sit down with one of the persons behind Qmatic Cloud Solutions, Martin Hallberg, Product Manager at Qmatic.
-
Introducing Qmatic Cloud Solutions - Advanced Customer Journey Management Made EasyRead moreMölndal, Sweden, Qmatic, the global leader in Customer Journey Management today announced– Qmatic Cloud Solutions, a powerful way of providing Qmatic’s industry-leading solutions as a subscription-based offering.
-
Qmatic delivering keynote at the Patient Experience & Engagement Summit in BangkokRead moreThe Patient Experience & Engagement Summit (PXES) in Bangkok, Thailand brings health care providers, leaders, staff members, and other stakeholders across the healthcare ecosystem together for a two-day event.
Qmatic Blog
-
How to Reduce Customer Wait Times with Automation
No rule says customer experience (CX) excludes government agencies. However, it’s challenging enough for enterprise business to implement CX strategies, meaning it’s even more so for governments with the uphill battle of limited budgets, staff shortages and hiring freezes.
No matter the business sector, no customer likes to wait. With this post, I want to help you improve customer wait times by enabling your customer journey management system to automate your workflow using sound calling rules. I will point out several configuration areas of interest that will help your organization get the best outcomes for reducing wait-times. -
How to Manage Operational and Cost Efficiencies for a Better Citizen Journey
Public services thrive when they find the right balance of quality of service and efficiency, without excessive cost. For citizens that rely on the public service, their experience is made up of a combination of both elements. A quality service will only be a good experience if it doesn’t take too long and vice-versa.
