People with mobile devices

Connecting people to services

with our innovative customer journey management solutions, smart queue management systems and user friendly apps and software

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Low-touch, socially distanced queuing

Instant Mobile Queue Management Package

applications for socially distanced queuing

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Appointment and arrival solutions

Manage appointments and customer flow efficiently

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Safe vaccinations Avoid crowding and cut wait time

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Qmatic Orchestra 7

The platform for tailoring Customer Journey Management to your needs

Orchestra 7 box

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Qmatic Intro 8

The responsive, fast and secure self-service kiosk

Qmatic Intro 8 touch screen kiosk

I need a digital receptionist

Explore our solutions

Qmatic employee apps

Convenient staff apps

Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.

self service kiosk and queuing display

Queue Management Systems

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Appointment scheduling

Appointment matchmaker

Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.

Business analytics

Advanced Analytics Simplified

Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence.

Customer Journey Management screen

Customer Journey Management

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Mobile queue app

Mobile queuing

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

queue number on screen

Digital signage

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

customer feedback screen

Customer feedback

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

News

  • Hospital San Pedro de Alcántara Leverages Qmatic for Safer Patient Experience

    The Spanish hospital, Hospital San Pedro de Alcántara, partners with Qmatic to respond to Covid-19 by implementing Qmatic’s Patient Journey Management platform Orchestra 7. The solution enables the hospital to effectively manage crowds, reduce wait times, and eliminate crowded waiting rooms, creating a safer patient and staff environment. 

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  • Karolinska University Laboratory Keeps Patients Safe with Qmatic Mobile Ticket

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    Mölndal, Sweden –  Qmatic, a global leader in Customer Journey Management, today announced that Karolinska University Laboratory, one of the largest clinical laboratories in northern Europe, has signed an agreement to implement Qmatic Mobile Ticket at 47 of its Laboratory units across Sweden.

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  • Qmatic Announces Partnership with Loomis Sverige AB

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    Mölndal, Sweden – Qmatic, the global leader in Customer Journey Management announced today a new partnership with Loomis Sverige AB (Loomis Sverige), a global specialist in cash handling for the retail and finance sector.

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Qmatic Blog

  • Digital customer experience: Tips to improve services and satisfaction

    This year has shown service providers the importance of not only embracing, but also adapting and innovating digital solutions to improve their services and stay ahead in in the game. While many have started to offer digital solutions, improving digital customer experience is still a challenge when things are still new.

  • What is a customer journey map?

    The customer journey map (CJM) is a design thinking tool, a method to develop innovation that focuses on people in order to overcome challenges and meet needs. It allows you to visualize each of the stages of the customer journey on a map; from when a person discovers a need, to when they become a customer of a brand because they buy a product or use a service.

  • What is the customer journey?


    The customer journey is the path that a customer walks, between the different touchpoints and interactions with an organization. When we talk about the customer journey the central focus is on the customer. Do we know who they are? How they behave? What are their needs or expectations? Which factors make them buy a product? The answers to these questions are fundamental to understand your current and future user/customer.