People with mobile devices

Connecting people to services

with our innovative customer journey management solutions, smart queue management systems and user friendly apps and software

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Safer Queuing

with virtual solutions

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Low-touch, socially distanced queuing

Instant Mobile Queue Management Package

applications for socially distanced queuing

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Qmatic's response
to COVID-19

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Cloud Solutions

Tailor and subscribe to the solution that suits your needs.
Maintenance, hosting and support included.

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Qmatic Orchestra 7

The platform for tailoring Customer Journey Management to your needs

Orchestra 7 box

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Qmatic Intro 8

The responsive, fast and secure self-service kiosk

Qmatic Intro 8 touch screen kiosk

I need a digital receptionist

Explore our solutions

Qmatic employee apps

Convenient staff apps

Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.

self service kiosk and queuing display

Queue Management Systems

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Appointment scheduling

Appointment matchmaker

Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.

Business analytics

Advanced Analytics Simplified

Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence.

Customer Journey Management screen

Customer Journey Management

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Mobile queue app

Mobile queuing

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

queue number on screen

Digital signage

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

customer feedback screen

Customer feedback

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

Case Studies Read some of our case studies
from a range of industries across the world

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  • Unilabs Sweden to Deploy Qmatic’s Mobile Queue Management System

    Mölndal, Sweden. Qmatic, the global leader in Customer Journey Management, today announced that Unilabs Sweden, one of the largest diagnostic providers in Sweden, has signed an agreement for the implementation of Qmatic’s Instant Mobile Queue Management at more than 30 clinics across Sweden. The solution will enhance the patient experience with safer, contactless patient journeys while providing a safe work environment at its clinics amid the Covid-19 pandemic and beyond.

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  • Qmatic Announces New Functionality for Remote Service Delivery

    Qmatic, the global leader in Customer Journey Management announced today its latest functionality, Remote Service Delivery for Qmatic’s Customer Journey Management solutionsRemote Service Delivery provide new ways for Qmatic users to easily select remote appointment options, such as voice call, video call or chat when scheduling an appointment. Making Qmatic’s Customer Journey Management platform even more powerful to use

    “Our mission is to connect people to services, and at Qmatic, we always look for ways to enhance our products and solutions to meet the demands of our users. With Remote Service Delivery we can now offer Qmatic users a digitized, streamlined, and enhanced customer journey regardless of their location,” said Magnus Dahlbäck, SVP of Product and Strategy, “We believe that by supporting integrations with well-known solutions, such as Microsoft Teams, which has become, for many, an essential part of our everyday lives, we can empower customers to pick and choose the option that suits them best. This way we strengthen and simplify our Clients ability to stay connected to their customers." 

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  • Bahamas Passport Office Revamps its Online Application Process With Qmatic

    In a press release issued by the Government of The Bahamas, the Minister of Foreign Affairs, Darren Henfield stated that considerable progress has been made at the Passport Office during 2019 and that the agency received a lot of positive feedback from residents. “This is evident from the much improved missives of approbation the institution receives now on a daily basis,” said Minister Henfield. “Much effort has been made to familiarize the public with the new Qmatic system, which lends to an easier, safe, fast and secure online application process, phase one of which – for the renewal of adult of e-Passports – was successfully launched on 9 December 2019. Indeed an historical milestone for the Ministry and by extension, the country.”

    The deployment of Qmatic has led to a marked improvement in the turnaround time for collection. Henfield explained that persons applying for passports at the passport office and/or online could collect their documents, on average, within five to seven working days after applying. 

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Qmatic Blog

  • 5 ways government agencies can optimize customer journey management solutions

    The Covid-19 pandemic has pushed the need for safer queuing and customer journey, and with that, a move toward virtual customer journey management that allows service providers to adapt swiftly to the fast-changing environments and customer needs. This includes those in the public sector like tax offices, DMV, immigration offices, city halls, and other government agencies.

  • Five tips to increase the usage of Mobile Ticket

    The need for virtual queuing has been on the rise since the start of the Covid-19 pandemic. However, even aside from the pandemic, virtual queuing seems to be the way forward as it provides flexibility, comfort, and convenience for customers.

  • How to reduce wait times in government offices

    Most government offices around the world are faced with the twin challenges of strained resources and outdated systems. Combined, these two problems often cause inefficient operation and service delivery, which is reflected in the long wait times that customers have to face when dealing with public agencies.