Solutions for effortless, efficient and engaging customer and patient journeys

We can help you increase customer satisfaction by creating a true omnichannel experience, while increasing resource efficiency to drive brand loyalty and profitability.

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Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.

Queue Management System


Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking


Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.

Business Intelligence


Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.

The Leading Customer Journey Management System

Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

Create a Great Customer Journey!

Case Studies

Motor Vehicle Department

Qmatic systems made a huge difference when the Motor Vehicle Department in Adams County increased efficiency and decreased waiting time.

City of Wolverhampton Council

Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.

Manchester United FC

Qmatic was the first choice for Manchester United FC’s queue management system. Together
the two businesses worked to provide a solution tailored to the Club’s specific requirements.

We'll be here soon, why not come along?

eShow Barcelona

Qmatic will be present as exhibitor in the “Shop of the Future” area of the eShow Barcelona 2018.

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The Dutch organisation NVKC organises the annual conference on 11 -13 April 2018.

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Patient Experience Conference, Chicago

Patient Experience Conference is the largest independent, non-provider or vendor hosted event.

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  • Qmatic and Omnisecurity sign partnership agreement

    Qmatic, leader in Customer Journey Management technology and Omnisecurity, specialist in safety solutions, integration and consultancy, decided to team up to help companies in Luxembourg improve their customer journeys and visitor flows.

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  • Qmatic announces Vice President of Operations for the AMERICAS

    Qmatic, the global leader in Customer Journey Management, announced today that Kshipra Pitre has joined as Vice President of Operations for the AMERICAS region. Kshipra Pitre’s main objective will be to drive client success objectives and to implement new methods of working in order to deliver Qmatic’s ambitious plans to further strengthen the position as the world leader in Customer Management Solutions.

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  • New office for Qmatic Americas

    A ribbon cutting event led by Qmatic Senior Vice President for the Americas, Jeff Green, was held Friday, February 23rd.

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