Safer Customer
Journey
Management
Low-touch, socially
distanced queuing
Instant Mobile Queue
Management Package
Qmatic's response
to COVID-19
Qmatic
Cloud Solutions
Tailor and subscribe to the solution that suits your needs.
Maintenance, hosting and support included.
Qmatic Orchestra 7
The platform for tailoring Customer journey management to your needs
Qmatic Intro 8
The responsive, fast and secure self-service kiosk
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Advanced Analytics Simplified
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
Case Studies
Read some of our case studies from a range of industries across the world
News
-
Qmatic Solutions Implemented at COVID-19 Testing Center in BahrainRead moreQmatic partner Transworld IT has successfully implemented Qmatic’s solutions at the COVID-19 Test and Quarantine Center in Bahrain.
-
Qmatic releases new product offering in response to COVID-19
Read moreQmatic releases new product offering to keep people connected to services amid COVID-19 outbreak.
-
Qmatic statement on the Coronavirus situation
Read moreWhat Qmatic is doing to address the Coronavirus (COVID-19)
GL | Qmatic Blog
-
Virtual queuing tips to aid social distancing for service providers
The current situation regarding COVID-19 has required us all to take precautionary measures and practice social distancing to reduce the risk of infection. For businesses, this poses a few challenges. Some services must remain available to accommodate the needs of customers. At the same time, the highest priority is to protect your customers and staff from the virus spread, whilst also making sure that you can continue to deliver required services with a more dynamic staff availability than usual.
-
Minimize clinic waiting times to avoid virus spread
In times of coronavirus breakouts and in the middle of the regular influenza season, there is an ongoing debate on how to avoid spreading of infections. One should point out that people suspected to carry the corona virus are treated with extra care, but it actualizes the never-ending story of the risks of getting infected by virus or bacteria from other people in a clinic waiting room.
