Connecting people to services
with our innovative customer journey systems, smart queue management solutions and user friendly apps and software
Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?
We’ve spent the past 40 years developing smart solutions to help you do just that.
Keeps everything surprisingly simple
If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.
Self-Service Kiosks
Powerful digital receptionists
Click here for a glimpse into our world
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Advanced Analytics Simplified
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
Case Studies
Read some of our case studies from a range of industries across the world
News
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Qmatic appoints Jon Hjertenstein as VP of Client ServicesRead moreMölndal, Sweden – Qmatic announces Jon Hjertenstein as new VP of Client Services.
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Qmatic announce new partnership agreement with Jade SolutionsRead moreMölndal, Sweden – Qmatic and Jade Solutions announce a new partnership for the Retail and Finance sector in UK
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Pre-Conference Q&A with Magnus DahlbäckRead moreWe are excited about the upcoming Sales Conference, and to provide you with valuable insights into the different topics that will be covered, we decided to have a sit-down with the speakers at this year’s conference. Today we introduce, Magnus Dahlbäck Senior VP of Strategy and Products.
Qmatic Blog
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5 reasons to encourage customer feedback in public services
For public services, customer feedback is often feared as much as it’s appreciated, usually because feedback is only supplied if a visitor has a negative experience, with the vast majority of visitors not bothering to leave feedback at all.
However, customer feedback is not something to be feared, it should be actively encouraged. With a good supply of relevant comments and opinions, both positive and negative, public service institutions can take the steps required to improve their overall citizen experience for the future. Here’s five ways it can help.
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5 reasons to drive patient flow with an online appointment system
For healthcare, the more efficient you are, the more patients you can treat and the better your reputation will be. But for too long, the industry has had a poor reputation for patient experience, due to long waiting times and rigid booking structures.
In our recent survey of over 600 healthcare and public services decision makers, 80% of healthcare decision makers surveyed wanted to see what was possible if they used patient journey management.
