Connecting people to services
with our innovative customer journey systems, smart queue management solutions and userfriendly apps and software
Solutions for effortless, efficient and engaging customer and patient journeys
We can help you increase customer satisfaction by creating a true omnichannel experience, while increasing resource efficiency to drive brand loyalty and profitability.
EMPLOYEE APPS
Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.
QUEUE MANAGEMENT SYSTEMS
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
ONLINE AND MOBILE APPOINTMENT SYSTEM
Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.
BUSINESS INTELLIGENCE AND INSIGHTS
Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.
The Leading Customer Journey Management System
Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.
Case Studies
Motor Vehicle Department
Qmatic systems made a huge difference when the Motor Vehicle Department in Adams County increased efficiency and decreased waiting time.
City of Wolverhampton Council
Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.
Manchester United FC
Qmatic was the first choice for Manchester United FC’s queue management system. Together
the two businesses worked to provide a solution tailored to the Club’s specific requirements.
News
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Hearing is seeing - AI for better UX accessibilityRead moreMicrosoft launches AI powered solutions for visually impaired people creating new possibilities to better interpret the world around them, and to access online services and information.
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What if Qmatic did elections?Read moreCan elections be made more engaging, accessible and secure by reimagining them with digital technology?
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Making people behaveRead moreUnderstanding how to influence behavior is the key to effective Customer Journey Management and the smooth introduction of new innovations.
Qmatic Blog
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Videocare means everywhere and anytime
A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement.
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A word to the wise
Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal way of getting things done. Maybe not.
