Connecting people to services
with our innovative customer journey systems, smart queue management solutions and user friendly apps and software
Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?
We’ve spent the past 40 years developing smart solutions to help you do just that.
Keeps everything surprisingly simple
If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.
Self-Service Kiosks
Powerful digital receptionists
Click here for a glimpse into our world
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Simple advanced analytics
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
Case Studies
Read some of our case studies from a range of industries across the world
News
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Meet our new Content Producer Matilda HenriksonRead moreMatilda Henrikson recently joined Qmatics marketing team as a Content Producer. She will be stationed in Qmatic headquarters in Mölndal. Join us in welcoming her to the team!
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We welcome our new edition to the marketing team, Anna Oom!Read moreIt is with great pleasure we present to you our new Content Marketing Manager Anna Oom. She will be based in our headquarters in Mölndal, Sweden. Anna brings a wide vareity of knowledge to the company and we are very pleased to welcome her onboard.
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Qmatic partner NGT Group printed 50 million ticketsRead moreIt is with great pleasure we would like to share that our partner NGT Group from Georgia announced that they last year printed 50,000,000 tickets from Qmatic queue ticket systems.
NGT Group has been a Qmatic Partner since 2007 and have sold 550+ Qmatic systems so far.
Qmatic Blog
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Digital Transformation in Public Services: 10 Best Practices to Simplify Processes
We know that you are under pressure to improve efficiency while also innovating with digital technology. This can often lead to conflicting pressures on the time and budget you don’t have.
To help you navigate this challenge, we’ve created 10 best practices you can use to simplify your existing processes. And they’ll improve your customer satisfaction at the same time.
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How to do a Patient Waiting Time Analysis
The customer has for a long time been in control, this is a well-known trend. When it comes to healthcare around the world this has often not been the case for patients. However, this is changing. Patients are deciding how they want to receive their healthcare with many private options and online ‘digital health’ services such as direct prescriptions, video appointments ad testing services growing.
