Qmatic

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Solutions for effortless, efficient and engaging customer and patient journeys

We can help you increase customer satisfaction by creating a true omnichannel experience, while increasing resource efficiency to drive brand loyalty and profitability.

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EMPLOYEE APPS

Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.

QUEUE MANAGEMENT SYSTEMS

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

ONLINE AND MOBILE APPOINTMENT SYSTEM

Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.

BUSINESS INTELLIGENCE AND INSIGHTS

Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.

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The Leading Customer Journey Management System

Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

Create a Great Customer Journey!

Case Studies

Motor Vehicle Department

Qmatic systems made a huge difference when the Motor Vehicle Department in Adams County increased efficiency and decreased waiting time.

City of Wolverhampton Council

Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.

Manchester United FC

Qmatic was the first choice for Manchester United FC’s queue management system. Together
the two businesses worked to provide a solution tailored to the Club’s specific requirements.

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News

Real behavior. Real insights.

21 June 2018 09:13

By monitoring real customer behavior organizations can gain insights that drive better business performance.

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iOS12 reportedly will have better NFC support, speed and stability

14 June 2018 14:07

Apple recently revealed some of the features to be expected from the new iOS12. For us, the promises of improved stability and better NFC support are the most interesting ones.

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Healthcare providers in the US worry about online reputations

08 June 2018 14:08

New survey shows that US healthcare providers worry about their online reputations, but do not know how to improve.

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Qmatic Blog

When less is more - why the best strategy in CX is about behavior quality

23 May

I do dumb stuff sometimes!

And so do you. Even when there are better alternatives available. It’s a weird, irrational and deeply human behavior that I think we need to study more.
Fed up with queuing? You won’t have to wait more than seven minutes here

08 May

New passport within the hour. Take a queue ticket and get married. Stay in your car and get drive-in service. In Georgia’s capital Tbilisi, the 14,000 people who visit Public Service Hall every day wait no more than seven minutes to get their business dealt with by 400 operators working at maximum efficiency.

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Qmatic is the global leader in customer journey management technology solutions and insight. We help organizations to integrate online and onsite engagements. The result is experiences that improve business, support employees, and delight customers, patients and citizens. We are committed to Connecting People to Services!

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Solutions for effortless, efficient and engaging customer and patient journeys

The Leading Customer Journey Management System

Case Studies

News

Qmatic Blog