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Mölndal, Sweden. Qmatic, the global leader in Customer Journey Management, today announced that Unilabs Sweden, one of the largest diagnostic providers in Sweden, has signed an agreement for the implementation of Qmatic’s Instant Mobile Queue Management at more than 30 clinics across Sweden. The solution will enhance the patient experience with safer, contactless patient journeys while providing a safe work environment at its clinics amid the Covid-19 pandemic and beyond.
Qmatic Announces New Functionality for Remote Service Delivery
Qmatic, the global leader in Customer Journey Management announced today its latest functionality, Remote Service Delivery for Qmatic’s Customer Journey Management solutions. Remote Service Delivery provide new ways for Qmatic users to easily select remote appointment options, such as voice call, video call or chat when scheduling an appointment. Making Qmatic’s Customer Journey Management platform even more powerful to use.
“Our mission is to connect people to services, and at Qmatic, we always look for ways to enhance our products and solutions to meet the demands of our users. With Remote Service Delivery we can now offer Qmatic users a digitized, streamlined, and enhanced customer journey regardless of their location,” said Magnus Dahlbäck, SVP of Product and Strategy, “We believe that by supporting integrations with well-known solutions, such as Microsoft Teams, which has become, for many, an essential part of our everyday lives, we can empower customers to pick and choose the option that suits them best. This way we strengthen and simplify our Clients’ ability to stay connected to their customers."
In a press release issued by the Government of The Bahamas, the Minister of Foreign Affairs, Darren Henfield stated that considerable progress has been made at the Passport Office during 2019 and that the agency received a lot of positive feedback from residents. “This is evident from the much improved missives of approbation the institution receives now on a daily basis,” said Minister Henfield. “Much effort has been made to familiarize the public with the new Qmatic system, which lends to an easier, safe, fast and secure online application process, phase one of which – for the renewal of adult of e-Passports – was successfully launched on 9 December 2019. Indeed an historical milestone for the Ministry and by extension, the country.”
The deployment of Qmatic has led to a marked improvement in the turnaround time for collection. Henfield explained that persons applying for passports at the passport office and/or online could collect their documents, on average, within five to seven working days after applying.
The Covid-19 pandemic has pushed the need for safer queuing and customer journey, and with that, a move toward virtual customer journey management that allows service providers to adapt swiftly to the fast-changing environments and customer needs. This includes those in the public sector like tax offices, DMV, immigration offices, city halls, and other government agencies.
The need for virtual queuing has been on the rise since the start of the Covid-19 pandemic. However, even aside from the pandemic, virtual queuing seems to be the way forward as it provides flexibility, comfort, and convenience for customers.
Most government offices around the world are faced with the twin challenges of strained resources and outdated systems. Combined, these two problems often cause inefficient operation and service delivery, which is reflected in the long wait times that customers have to face when dealing with public agencies.
