The Spanish hospital, Hospital San Pedro de Alcántara, partners with Qmatic to respond to Covid-19 by implementing Qmatic’s Patient Journey Management platform Orchestra 7. The solution enables the hospital to effectively manage crowds, reduce wait times, and eliminate crowded waiting rooms, creating a safer patient and staff environment.
Mölndal, Sweden– Qmatic, a global leader in Customer Journey Management, today announced that Karolinska University Laboratory, one of the largest clinical laboratories in northern Europe, has signed an agreement to implement Qmatic Mobile Ticket at 47 of its Laboratory units across Sweden.
Mölndal, Sweden – Qmatic, the global leader in Customer Journey Management announced today a new partnership with Loomis Sverige AB (Loomis Sverige), a global specialist in cash handling for the retail and finance sector.
This year has shown service providers the importance of not only embracing, but also adapting and innovating digital solutions to improve their services and stay ahead in in the game. While many have started to offer digital solutions, improving digital customer experience is still a challenge when things are still new.
The customer journey map (CJM) is a design thinking tool, a method to develop innovation that focuses on people in order to overcome challenges and meet needs. It allows you to visualize each of the stages of the customer journey on a map; from when a person discovers a need, to when they become a customer of a brand because they buy a product or use a service.
The customer journey is the path that a customer walks, between the different touchpoints and interactions with an organization. When we talk about the customer journey the central focus is on the customer. Do we know who they are? How they behave? What are their needs or expectations? Which factors make them buy a product? The answers to these questions are fundamental to understand your current and future user/customer.