Optimize the customer flow, reduce queues and waiting time and provide a seamless customer experience.
Allow customers to schedule appointments online or by phone, distribute workload evenly throughout the workday, and plan your resources in advance.
Let customers wait from anywhere using a mobile device while monitoring their progress in real-time, and send them notifications when it’s their turn to be served.
Get real-time information to optimize your operations, along with extensive statistics and reports to help you improve your services.
Enable customers to connect and get services remotely via a video meeting.
Capture customer feedback in real-time, and take quick action to optimize business processes and improve the customer experience.
The Virtual Queuing Guide
Moving to virtual queue management - learn which touchpoints can be made virtual and how to manage them, and the best practices for implementing virtual queuing for your operations.
Guide on Choosing Customer Journey Management Solutions
Learn about the top priorities and how to streamline customer journeys, the must-have elements, and what to consider when investing in a customer journey management solution.
The Qmatic Blog
Stay updated on the latest trends in the industries, and get insights from customer experience management experts to improve your operations.