with our innovative customer journey management solutions, smart queue management systems and user friendly apps and software
Instant Mobile Queue Management Package
Manage appointments and customer flow efficiently
The platform for tailoring Customer Journey Management to your needs
Simple and efficient for you and your customers.
Discover how customers all over the world are using Qmatic to enhance the customer experience, optimize operations and provide a seamless customer journey.
Qmatic Strengthens Board of Directors with Håkan Valberg
Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced that Håkan Valberg joins Qmatic Board of Directors during its ongoing transformation to a SaaS company, providing clients with a quick time to value, efficiency gains, and an increased speed of innovation needed in an ever-changing environment.
Meet Petra, our new Vice President of Human Resources
Eva Fors elected to Qmatic's Board of Directors
Eva Fors joins the Board of Directors at Qmatic during its transformation to a SaaS company – a model that aims to provide clients with quicker time to value, efficiency gains, and the increased speed of innovation needed in an ever-changing environment.
Working as a service provider can be stressful. Numerous walk-in customers, long queues, and unhappy customers can increase the frustrations for employees. In this article, we will share tips on how you can improve the working environment for your staff.
As a service provider, it’s important to optimize your operations continuously. Collecting the right data is the first step, and there are great opportunities to reduce queue times, enhance the customer experience and identify areas of improvement. This article will explain about how business intelligence can help service providers optimize their customer journeys.
With a smart appointment scheduling system, you can collect data from each touchpoint in the customer journey and process it to get insights for continuous improvement. This article aims to explain which data to collect and how to improve your organization with insights from the customer journey.
