Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?

labyrinth

We’ve spent the past 40 years developing smart solutions to help you do just that.

Explore your options

Keeps everything surprisingly simple

If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.Qmatic Orchestra 7 logo

I like things simple

Self-Service Kiosks

Powerful digital receptionists
Self Service Kiosk Intro 17

I need a digital receptionist

Click here for a glimpse into our world

Play video

Explore our solutions

solutions-employee-apps-min.png

Convenient staff apps

Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.

Queue Management

Queue Management Systems

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking

Appointment matchmaker

Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.

Business Intelligence

Advanced Analytics Simplified

Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .

Customer Journey Management

Customer Journey Management

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Mobile Queuing App

Mobile queuing

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

Digital Signage

Digital signage

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

Customer Feedback

Customer feedback

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

Case Studies
Read some of our case studies from a range of industries across the world

View now

News

Qmatic Blog

  • Meeting Citizens Changing Expectations

    We live in a world where you can order a pizza at the touch of a button or book a flight with just a few swipes. So, it’s understandable that citizens have high expectations. If they’re confronted by long queues or a lack of information when they use your services, they’re far more likely to start asking questions, right?

  • Simplify processes to transform your waiting room

    We recently undertook a global research survey of over 600 decision makers across healthcare and public services – and the results were telling. Almost all (94%) respondents said that it’s important for their organization to ensure a good patient experience, but over half (56%) said they believed patient journey management would be too expensive for them.