Connecting people to services
with our innovative customer journey systems, smart queue management solutions and user friendly apps and software
Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?
We’ve spent the past 40 years developing smart solutions to help you do just that.
Keeps everything surprisingly simple
If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.
Self-Service Kiosks
Powerful digital receptionists
Click here for a glimpse into our world
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Advanced Analytics Simplified
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
Case Studies
Read some of our case studies from a range of industries across the world
News
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Qmatic recruits new Project Manager in the USRead moreOur team in the United States of America is expanding! This time it is with Project Manager Lawrance A Holton II. Join us in wishing him welcome to the company!
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The Qmatic family growsRead moreWe always want to expand our company with talented people. Recently Alicia Shoemake joined Qmatic as a Project Manager based in the US. We are very pleased to have her on board. Joing us in welcoming her to the company.
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Meet our new Content Producer Matilda HenriksonRead moreMatilda Henrikson recently joined Qmatics marketing team as a Content Producer. She will be stationed in Qmatic headquarters in Mölndal. Join us in welcoming her to the team!
Qmatic Blog
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The Main Hurdles to Investing in Patient Journey Management - and the benefits when you overcome them
Patient journey management can remove major blocks and frustrations facing patients and staff alike, so integrating is understandably considered a priority by many. Read on to discover the hurdles you’ll have to overcome, and the benefits you’ll get from doing so.
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How to Access Business Intelligence and Data Analytics
You want to provide a good level of satisfaction in the public services you provide. But choosing the right course of action isn’t always easy. Without evidence its hard to make decisions that will make a difference.
