“Our mission is to connect people to services, and at Qmatic, we always look for ways to enhance our products and solutions to meet the demands of our users. With Remote Service Delivery we can now offer Qmatic users a digitized, streamlined, and enhanced customer journey regardless of their location,” said Magnus Dahlbäck, SVP of Product and Strategy, “We believe that by supporting integrations with well-known solutions, such as Microsoft Teams, which has become, for many, an essential part of our everyday lives,we can empower customers to pick and choose the option that suits them best. This way we strengthen and simplify our Clients’ ability to stay connected to their customers."
In a press release issued by the Government of The Bahamas, the Minister of Foreign Affairs, Darren Henfield stated that considerable progress has been made at the Passport Office during 2019 and that the agency received a lot of positive feedback from residents. “This is evident from the much improved missives of approbation the institution receives now on a daily basis,” said Minister Henfield. “Much effort has been made to familiarize the public with the new Qmatic system, which lends to an easier, safe, fast and secure online application process, phase one of which – for the renewal of adult of e-Passports – was successfully launched on 9 December 2019. Indeed an historical milestone for the Ministry and by extension, the country.”
The deployment of Qmatic has led to a marked improvement in the turnaround time for collection. Henfield explained that persons applying for passports at the passport office and/or online could collect their documents, on average, within five to seven working days after applying.
The Las Vegas Metropolitan Police Department (LVMPD) offers a variety of services related to crime prevention, education as well as permits.On June 1st,the LVMPD Records and Fingerprint Bureau launched its new online appointment scheduling solution from Qmatic. Theonline appointment booking solution is powered by Qmatic’s Customer Journey Management solution – Qmatic Orchestra 7 andwill enhance the agency’s online service for residents andimprove customer convenience,reduce wait times, and minimize crowds.
Most government offices around the world are faced with the twin challenges of strained resources and outdated systems. Combined, these two problems often cause inefficient operation and service delivery, which is reflected in the long wait times that customers have to face when dealing with public agencies.
Lobby management is the process of managing and optimizing the arrival of visitors or customers in your lobby or waiting area, to improve both the customer experience and staff efficiency. Just like queue management and customer journey management, it aims to streamline and optimize the customer journey and it can be used to improve social distancing.
As we’re entering a new phase in the COVID-19 pandemic, businesses and service providers are preparing to reopen once restrictions are relaxed. When it’s time to reopen, there’s a good chance that customer footfall will increase, as their demands have been put on hold for some time. Meanwhile, there’s still an urgent need to maintain social distancing and high safety standards as the risk of virus spread remains high. This is a challenge that requires advance planning and big adjustments. How can service providers and businesses adapt to this new normal?