Qmatic
Cloud Solutions
Tailor and subscribe to the solution that suits your needs.
Maintenance, hosting and support included.
Qmatic Orchestra 7
The platform for tailoring Customer journey management to your needs
Qmatic Intro 8
The responsive, fast and secure self-service kiosk
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Advanced Analytics Simplified
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
Case Studies
Read some of our case studies from a range of industries across the world
News
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Welcome to Qmatic!Read moreWelcome Erik Englund to Qmatic as our Software Developer.
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Qmatic provides Al Ahli Bank of Kuwait with industry-leading Self-Service Kiosks in all branchesRead moreWe are proud to announce that Qmatic’s Premier Solution Partner – CFM Gulf Computers Co has successfully signed a deal with Al Ahli Bank of Kuwait (ABK), one of the leading Kuwaiti banks to be the first to implement and offer NFC (Near Field Communication) technology for its customers and clients with the employment of Qmatic’s Intro 17 – Qmatic’s industry leading self-service kiosk.
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Qmatic introduces next generation of touch screen self-service kioskRead moreMölndal, Sweden. Qmatic, the leader in Customer Journey Management introduced today the latest version of Qmatic Intro 8.
Qmatic Blog
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Customer Journey Management: A 6-step process for creating a successful customer journey
In an era where customers expect frictionless service and immediate response at every touchpoint, success is to a large extent based on how well companies can rise to these demands and expectations. That’s why it’s paramount to make the customer experience smooth, consistent and relevant throughout the customer journey.
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How to solve queuing problems
A crucial factor in solving a queuing problem is managing the customer's perceived service level. In this article, I'll go through my definition of a queuing problem and how to solve it by improving the customer's waiting experience.
