Connecting people to services
with our innovative customer journey systems, smart queue management solutions and userfriendly apps and software
Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?
We’ve spent the past 40 years developing smart solutions to help you do just that.
Keeps everything surprisingly simple
If you want to simplify and streamline your customer
journey management, Orchestra is a great place to start.
Self-Service Kiosks
Powerful digital receptionists
Click here for a glimpse into our world
EMPLOYEE APPS
Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.
QUEUE MANAGEMENT SYSTEMS
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
ONLINE AND MOBILE APPOINTMENT SYSTEM
Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.
BUSINESS INTELLIGENCE AND INSIGHTS
Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.
The Leading Customer Journey Management System
Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.
Case Studies
Motor Vehicle Department
Qmatic systems made a huge difference when the Motor Vehicle Department in Adams County increased efficiency and decreased waiting time.
City of Wolverhampton Council
Created £1.5m worth of operational efficiencies within three years by connecting customers to their services.
Manchester United FC
Qmatic was the first choice for Manchester United FC’s queue management system. Together
the two businesses worked to provide a solution tailored to the Club’s specific requirements.
News
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Top 5 challenges in Click & Collect
Read moreThe merging of ecommerce with brick n’ mortar retailing is becoming a staple of the modern commercial landscape, but many brands still struggle at the pick-up point.
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At 60 Madonna is still in synch with Qmatic
Read moreLady Gaga might disagree, but there really is only one Queen of Pop! And only one King of Customer Journey Management.
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Hearing is seeing - AI for better UX accessibilityRead moreMicrosoft launches AI powered solutions for visually impaired people creating new possibilities to better interpret the world around them, and to access online services and information.
Qmatic Blog
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Videocare means everywhere and anytime
A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement.
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A word to the wise
Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal way of getting things done. Maybe not.
