People with mobile devices

Connecting people to services

with our innovative customer journey management solutions, smart queue management systems and user friendly apps and software

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Low-touch, socially distanced queuing

Instant Mobile Queue Management Package

applications for socially distanced queuing

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Appointment and arrival solutions

Manage appointments and customer flow efficiently

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Safe vaccinations Avoid crowding and cut wait time

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Qmatic Orchestra 7

The platform for tailoring Customer Journey Management to your needs

Orchestra 7 box

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Qmatic Intro 8

The responsive, fast and secure self-service kiosk

Qmatic Intro 8 touch screen kiosk

I need a digital receptionist

Explore our solutions

Qmatic employee apps

Convenient staff apps

Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.

self service kiosk and queuing display

Queue Management Systems

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Appointment scheduling

Appointment matchmaker

Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.

Business analytics

Advanced Analytics Simplified

Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence.

Customer Journey Management screen

Customer Journey Management

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Mobile queue app

Mobile queuing

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

queue number on screen

Digital signage

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

customer feedback screen

Customer feedback

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

News

Qmatic Blog

  • What is the customer journey?


    The customer journey is the path that a customer walks, between the different touchpoints and interactions with an organization. When we talk about the customer journey the central focus is on the customer. Do we know who they are? How they behave? What are their needs or expectations? Which factors make them buy a product? The answers to these questions are fundamental to understand your current and future user/customer.

  • Patient journey mapping: What you need to know

    Many healthcare providers face the challenge of budget constraints, limited resources, and having a lot of priorities. With this combination of pressures, streamlining workflows and increasing efficiencies, while also enhancing the quality of care become extremely important to maintain positive patient experiences.

  • Integrating a patient journey manager with a hospital information system using HL7

    Managing patient journeys is the key to an improved patient experience, a better quality of care, and increased efficiency. Many healthcare decision-makers have noted the importance of using a patient journey management system, but face challenges in optimizing and integrating it with their hospital information system (HIS). In this article, we will explain about HL7 middleware, the key to system integration in the healthcare sector, and how HL7 workflow solution can improve the quality of care.