People with mobile devices

Connecting people to services

with our innovative customer journey management solutions, smart queue management systems and user friendly apps and software

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Low-touch, socially distanced queuing

Instant Mobile Queue Management Package

applications for socially distanced queuing

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Safer Queuing

with virtual solutions

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Safe vaccinations Avoid crowding and cut wait time

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Qmatic Orchestra 7

The platform for tailoring Customer Journey Management to your needs

Orchestra 7 box

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Qmatic Intro 8

The responsive, fast and secure self-service kiosk

Qmatic Intro 8 touch screen kiosk

I need a digital receptionist

Explore our solutions

Qmatic employee apps

Convenient staff apps

Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.

self service kiosk and queuing display

Queue Management Systems

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Appointment scheduling

Appointment matchmaker

Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.

Business analytics

Advanced Analytics Simplified

Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence.

Customer Journey Management screen

Customer Journey Management

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Mobile queue app

Mobile queuing

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

queue number on screen

Digital signage

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

customer feedback screen

Customer feedback

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

News

Qmatic Blog

  • Integrating a patient journey manager with a hospital information system using HL7

    Managing patient journeys is the key to an improved patient experience, a better quality of care, and increased efficiency. Many healthcare decision-makers have noted the importance of using a patient journey management system, but face challenges in optimizing and integrating it with their hospital information system (HIS). In this article, we will explain about HL7 middleware, the key to system integration in the healthcare sector.

  • The benefits of improving customer experience in your business

    With the right design and implementation, an improved user experience can have great impact on your business and organization. But you might ask yourself: Is it worth allocating time and resources to ensuring my customers have a good experience? Or in other words, why should I apply techniques that improve the customer's experience? What are the advantages?

  • How to improve the experience along the banking customer journey

    Customer journeys in banking can be difficult to follow, especially in the quickly changing landscape of retail banking. But staying close to the customer at every stage of the customer journey is key to driving business and keeping customers satisfied.