People with mobile devices

Connecting people to services

with our innovative customer journey management solutions, smart queue management systems and user friendly apps and software

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Digitalize your public services Create safer service environments and empower staff

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Low-touch, socially distanced queuing

Instant Mobile Queue Management Package

applications for socially distanced queuing

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Appointment and arrival solutions

Manage appointments and customer flow efficiently

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Safer shopping Reduce crowds and lines with virtual queuing solutions

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Qmatic Orchestra 7

The platform for tailoring Customer Journey Management to your needs

Orchestra 7 box

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Qmatic Cloud Appointments

Simple and efficient for you and your customers.

Qmatic Cloud Appointments

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  • Qmatic Statement on Log4j Vulnerability (CVE-2021-44228 & CVE-2021-45046)

    Qmatic is fully aware of CVE-2021-44228 and CVE-2021-45046, referred to as Apache Log4j vulnerability in the Apache Log4j 2 Core library. We are working actively to fully assess the impacts across all Qmatic products and services that may be potentially impacted and will continually provide information to help partners and clients detect, investigate, and mitigate exposure, if any, to their Qmatic products and services. 

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  • Qmatic Attends VA Healthcare Summit 2021 in Washington D.C

    Qmatic will attend the 15th annual IDGA's Veterans Affairs (VA) Healthcare Summit 2021 in Washington D.C from October 27-29.

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  • Mikael Hedlöf appointed new CEO of Qmatic

    Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced that Mikael Hedlöf joins Qmatic as CEO to support its transformation to a SaaS company. For over 40 years, the company has helped private and public organizations create customer journeys using software and hardware solutions that seamlessly manage both digital and physical customer flows.

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Qmatic Blog

  • What is Customer Flow and How to Optimize It

    Back in the 1960s, there was the Age of Aquarius, and more recently, the Information Age. Today, the world is fully invested in the Age of the Experience, which is prompting smart forward-thinking retailers to give customers the most memorable experience based on strategic customer flow from the moment they step foot into the store to when they leave.

  • How to improve the working environment for service providers

    Working as a service provider can be stressful. Numerous walk-in customers, long queues, and unhappy customers can increase the frustrations for employees. In this article, we will share tips on how you can improve the working environment for your staff.

  • How to optimize customer journey with business intelligence

    As a service provider, it’s important to optimize your operations continuously. Collecting the right data is the first step, and there are great opportunities to reduce queue times, enhance the customer experience and identify areas of improvement. This article will explain about how business intelligence can help service providers optimize their customer journeys.