Connecting people to services
with our innovative customer journey systems, smart queue management solutions and user friendly apps and software
Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?
We’ve spent the past 40 years developing smart solutions to help you do just that.
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Self-Service Kiosks
Powerful digital receptionists
Click here for a glimpse into our world
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Simple advanced analytics
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
We are proud of our Qmatic Partners and the close working relationship we have with each and every one of them.
We trust them completely and guarantee that you can too.
News
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Copenhagen airport transfer center installs Qmatic Orchestra 7Read moreThe idea of a better customer journey has lived with Qmatic ever since the start in a crowded restaurant in Gothenburg 1981. Back then the idea of a customer journey for the most part meant a better queuing system for customers. Since then the customer journey has evolved and its use have spread to different sectors.
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Qmatic and Clinpath showcase at DMEA 2019 in Berlin (9th to 11th April)Read moreImproving the quality of patient care
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Qmatic at the Zorg&ICT eventRead moreFrom 12th to 14th of march Qmatic was an exhibitor at the Zorg&ICT fair in Utrecht the Netherlands.
Qmatic Blog
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How to do a Patient Waiting Time Analysis
The customer has for a long time been in control, this is a well-known trend. When it comes to healthcare around the world this has often not been the case for patients. However, this is changing. Patients are deciding how they want to receive their healthcare with many private options and online ‘digital health’ services such as direct prescriptions, video appointments ad testing services growing.
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Improving Government Efficiency with Smarter Service Provision
Governments across the world are under pressure to improve public sector performance and at the same time contain expenditure growth – pressure that has not relented since the economic crash of 2008.While factors such as ageing populations and increasing health care and pension costs add to budgetary pressures, citizens are demanding that governments be made more accountable for what they do with taxpayers’ money in the day-to-day delivery of services.
