Customer Journey Management

CUSTOMER JOURNEY MANAGEMENT

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Queue Management System

QUEUE MANAGEMENT SYSTEMS

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking

ONLINE AND MOBILE APPOINTMENT SYSTEM

Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.

Mobile Queuing

MOBILE QUEUING

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

Employee apps

EMPLOYEE APPS

Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.

Digital Signage

DIGITAL SIGNAGE

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

Customer Feedback

CUSTOMER FEEDBACK

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

Business Intelligence

BUSINESS INTELLIGENCE AND INSIGHTS

Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.

Solutions
for your industry

Companies That Use Qmatic
Have The Proof

32%

Staff productivity improvement

A leading retail bank

51%

Faster patient turnaround time

A blood laboratory chain

66%

Reduction in total serving time

A major city council

26%

Increase in contract sales volume

A global telecom/wireless retailer

We'll be here soon, why not come along?

NRF: National Retail Federation 2018 Big Show & EXPO

NRF 2018 is Retail’s Big Show. It’s retail’s most important three-day conference, which brings together the largest gathering of industry executives for discussions of the latest industry trends and gives attendees an unparalleled view into how retail brands of all sizes are transforming themselves for the digital age.

Read more

The Leading Customer Journey Management System

Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

Create a Great Customer Journey!

News

  • New deal won in Kuwait

    Kuwait Public Authority for Minors Affairs is a Government entity that takes care of the children.

    Read more
  • Venice Biennale provides a more enjoyable experience for visitors and staff with Qmatic

    The Venice Biennale (Italy) is one of the oldest, most important and prestigious international contemporary art exhibitions in the world, on the cutting edge in the research and promotion of new trends in contemporary art.

    Read more
  • Landkreis Saarlouis reduces waiting times with Qmatic

    The administrative district of Saarlouis handles all the approval processes for vehicles including registration, renewal of badges, de-registration, name and address changes, technical modifications and special permits. Other areas of responsibility include driver's licenses and driving lessons, heavy and high-capacity transports, enforcement services for registration and passenger transport.

    Read more

Qmatic Blog

  • Qmatic saves time and money in Adams County

     This story from Adams County, Colorado, USA, is about decreasing annoying long waiting times and creating a better work environment, happier citizens and saving money in the process.

  • Is data security keeping you awake at night?

    We live in a world of digital transformation and an explosion of information. Organisations in all sectors are challenged to keep data safe. But, keeping data safe is much more than just sending encrypted messages and working with ‘strong passwords’.