Customer Journey Management

CUSTOMER JOURNEY MANAGEMENT

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Queue Management System

QUEUE MANAGEMENT SYSTEMS

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking

ONLINE AND MOBILE APPOINTMENT SYSTEM

Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.

Mobile Queuing

MOBILE QUEUING

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

Employee apps

EMPLOYEE APPS

Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.

Digital Signage

DIGITAL SIGNAGE

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

Customer Feedback

CUSTOMER FEEDBACK

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

Business Intelligence

BUSINESS INTELLIGENCE AND INSIGHTS

Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.

Solutions
for your industry

Companies That Use Qmatic
Have The Proof

32%

Staff productivity improvement

A leading retail bank

51%

Faster patient turnaround time

A blood laboratory chain

66%

Reduction in total serving time

A major city council

26%

Increase in contract sales volume

A global telecom/wireless retailer

We'll be here soon, why not come along?

User group meeting Flanders, Belgium

User group meeting for the public sector in Flanders.

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User group meetings in the Netherlands

Annual meeting for and by the users of Qmatic solutions.

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User group meeting in the Netherlands

Annual meeting for and by the users of Qmatic solutions.

Read more

The Leading Customer Journey Management System

Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

Create a Great Customer Journey!

News

Qmatic Blog

  • Is data security keeping you awake at night?

    We live in a world of digital transformation and an explosion of information. Organisations in all sectors are challenged to keep data safe. But, keeping data safe is much more than just sending encrypted messages and working with ‘strong passwords’. 

  • Exciting results for mobile checkout in UK

     

    Many of us believe we have only seen the beginning of how smart phone technology will transform our lives. If in doubt, consider the fact only ten years has passed since the first iPhone was launched, yet today mobile technology has changed all we know about how we access information and services. Along with leading brands such as Sainsbury’s, Qmatic UK has tested an innovative way to use smartphones when shopping for groceries.