Connecting people to services
with our innovative customer journey systems, smart queue management solutions and userfriendly apps and software
Do you need to simplify your queue management, streamline your customer journey, or improve your customer experience?
We’ve spent the past 40 years developing smart solutions to help you do just that.
Take the pain out of GDPR
Orchestra 7 is GDPR ready and comes with built-on functionality for personal data management that helps you stay GDPR compliant.
Self-Service Kiosks
Powerful digital receptionists
Click here for a glimpse into our world
Explore our solutions
Convenient staff apps
Helps you provide a more personal level of service, instantly share data with your staff, increase employee mobility and optimize your resources.
Queue Management Systems
Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.
Appointment matchmaker
Scheduling software ensures the appointment is a positive overall experience, for example, by matching each visitor with your most relevant member of staff.
Simple advanced analytics
Enables you to put the data you are collecting to good use, so you can streamline your processes and refine the customer journey, using simplified advanced analytics and business intelligence. .
Customer Journey Management
Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.
Mobile queuing
Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.
Digital signage
Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.
Customer feedback
Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.
We are proud of our Qmatic Partners and the close working relationship we have with each and every one of them.
We trust them completely and guarantee that you can too.
A system that you can bet your life on
How crucial is efficiency in healthcare?
We thought so. Which is why all of our solutions streamline, optimize, improve and simplify.
News
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TurkmenTEL 2018Read moreQmatic participated in the exhibition TurkmenTEL in Ashgabat, Turkmenistan the 10-12th of October together with Dogruluk, our partner in Turkmenistan.
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What if you used personality analysis to guide customer journeys?Read moreA new study on personality types from Northwestern University sheds new light on how personality works, and how it can be used to understand people better.
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Getting service delivery right in Public SectorRead more“The government of the future needs to be hospitable like hotels and run 24/7 like airlines. All services need to be in one-stop shop”, claims one of the leaders behind the UAE push for better citizen service access.
Qmatic Blog
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CX vs. UX – isn't it all just about the experience?
Sometimes the jargon gets a little confusing. Here we take a look at the relationship between Customer Experience and User experience.
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Videocare means everywhere and anytime
A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement.
