- Products
- Capabilities
- Appointments Create more valuable and personalized experiences for your customers through simple scheduling.
Move from walk-in visits to booked appointments and allow customers to schedule an appointment whenever it suits them best.
More personalized and efficient meetings
Create more valuable and personalized experiences for your customers by allowing them to book an appointment with a specific member of your staff.
Delight customers with an intuitive booking experience
The public-facing booking page allows customers to effortlessly schedule appointments for your services and select their preferred staff member. You can easily share the booking page through a direct link or embed it on your website and customize it with your logo and brand colors. The booking page is available in six languages, including English, Spanish, French, German, Dutch, and Italian, and supports multiple time zones.
Set up virtual appointments
Enable customers to book virtual meetings and serve your customers remotely. When a customer books an appointment as an online meeting, it creates a meeting link that everyone can join from anywhere via Microsoft Teams or Zoom.
One visit, several appointments
Eliminate waiting times and booking errors by allowing your customers to add multiple services to a single appointment.
When adding appointments for additional services you can automatically add buffer time in between appointments, to allow for possible delays or if there's a need for visitors to switch locations.
Multiple resource scheduling
Manage, schedule, and connect multiple resources such as staff, rooms, and equipment for an appointment. This way you can ensure that the specific requirements for each appointment are matched with the right team member and resource to best help your customer.
Get a complete overview
Get a full overview of all your services and resources, see their availability on a daily, weekly, or monthly basis, and change the availability for services or resources as you need.
Appointment and customer journey data
Gather appointment data and journey data and learn how to optimize your customer journey, increase customer satisfaction, and fine-tune your staffing levels to match your customers’ needs.
Great Experiences On Demand
Appointment Booking with Qmatic Experience Cloud
Our appointment scheduling software is available on our cloud-based platform for customer journey management - Qmatic Experience Cloud. You can rely on one supplier to offer smooth customer journeys and deliver exceptional customer experiences at every touchpoint, from appointment booking and check-in to service delivery and feedback.
“Seeing the Qmatic solution come to life and allowing coaches to schedule Healthy Athlete appointments for the first time at a Special Olympics USA Games was amazing. This was a game-changer for the athlete experience, and we are incredibly grateful for the entire team at Qmatic and the prep work with all the other partners to help this come to life. It took a village, but we wouldn’t have been successful without Qmatic”
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