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Qmatic Retail Industry Solutions

Stand out from the competition, satisfy more customers, and drive sales

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Safer shopping

Provide a safe(r) shopping experience at shopping malls, department stores, and shops

By allowing customers to pre-book a store visit online together with the ability to join a virtual line, you can manage the customer flow in a safe and secure manner to avoid congestion.

With a virtual queuing solution it's easy to keep your locations open and achieve social distancing while empowering customers with a contactless, safe, and seamless shopping experience.

Read more about how it works and how Qmatic can help you.

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Mobile Ticket Retail

Delight loyal customers with the products they want and the personalization they demand across every retail channel.


Delivering Efficient Services

From online and mobile to the in-store experience, Qmatic makes sure brands have the right tools and insights to understand, anticipate, and meet expectations with seamless, flawless customer journeys.

You already know customers can shop online, on mobile, and in your store. Qmatic connects those worlds for a consistent and satisfying experience.

  • Customers can purchase what they want online, find your store with a location-based mobile app, and take advantage of Click & Collect to pick up their purchase with ease and efficiency from a designated line
  • They can check in via a kiosk, choose their service, sign up for mobile queuing, and spend their wait time browsing your store, creating a more enjoyable experience for them
  • Check in information matches the customer with the most appropriate employee for an informative, confident and fulfilling buying experience

check-in kiosk in retail

Brand loyalty and profits come from knowing how to satisfy your customer’s demands before they even step foot in your store.

  • Connect every channel in the journey for an outstanding and consistent customer experience
  • Keep employees productive and fulfilled by providing them with data and insights about each customer, gathered from resources like Click & Collect, check-in kiosks, and loyalty card programs
  • Make the best use of your retail space with a Queue Management system that organizes visitors with virtual and linear queuing solutions, booked appointments, mobile apps and SMS alerts
  • A fully integrated and modern BI system and real-time customer feedback solutions inform continued customer experience improvements

mobile ticket in retail

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Safer queuing with virtual solutions

Interested in virtual queuing? Download our virtual queuing guide to learn more.
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