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Omnichannel customer journey solutions
Create a personalized customer journey with easy access to services and increased efficiency that drives sales
Increase brand loyalty with personalized services
Create a unique, personalized experience across every channel that increases brand loyalty and revenue.
- Provide a seamless omnichannel experience from online to offline, giving your customers multiple options to purchase how and where they want
- Personalize the journey through customer identification
- Match customer needs with employee skills
- Reduce customers' waiting time
Boost sales and revenue
Create actual, measurable intelligence about what customers want most and where they want to engage with you.
- Gain insights from every touchpoint in the customer journey to identify high-value transactions for cross- and upselling
- Implement virtual queuing for in-branch customers, giving them the chance to browse while waiting and increasing sales opportunities
- Get demand forecast so you can anticipate peak periods, optimize service capacity, and match service requirements with staffing
Improve staff efficiency and satisfaction
- Reduce stress levels of staff through control of customer journey
- Improve service quality with actionable information from a real-time dashboard and quick access to customer history
- Automate admin tasks and workflow so your staff can focus on delivering excellent services
- Get customer feedback with an online survey sent directly after the visit
Get key data and insights into your business
Harness the power of data and analytics with Qmatic Business Intelligence tools. Gain insights into your customer behaviors and branch performance.
- Actual and estimated waiting times, average transaction times, and the number of customers waiting
- Branch performance and staff benchmark, measured in service level indicators like KPIs and SLA
- Customer feedback and NPS (Net Promotor Score)
- Demand forecast, service trends and analysis, daily patterns on booking and arrival
All the tools you need to create seamless customer journeys.
Omnichannel platform
Meet customers where they want. Customers can effortlessly connect to services online and onsite, giving them a holistic journey that benefits them as much as you.
Appointment Scheduling
Let customers book their visit in advance, or book a time for their pick up. For you, this means managing Click and Collect or curbside pickup services smoothly.
Virtual Queuing
Create in-store experience that focuses on convenience and ease. With a mobile ticket, customers can browse and monitor their progress in real-time, increasing the chance of additional sales.
Staff application
Empower staff with easy-to-use applications that streamline the customer flow at your branch.
Self service options
Allow customers to check in via a kiosk or a smartphone (by scanning a QR code, or clicking the link in the appointment reminder).
Messaging
Keep customers informed at every touchpoint with automated SMS and emails. Send notifications for upcoming appointments, visit information, and queue alerts.
Reporting & Analyics
Get comprehensive reports and analytics of your branch's performance to spot areas of improvement and make data-driven business decisions.
Digital Signage
Provide customers with personalized and relevant information based on their need and profile.
Accessibility Features
Create an accessible in-store experience by removing barriers, ensuring all customers can easily access your services and navigate your space.
We believe that this will increase the customer experience for customers visiting Stadium. As a customer, you feel noticed and safe waiting for your turn. Simply put, you experience less stress, and time passes by faster
Björn Nilsson
Head of Customer Experience, Stadium
Qmatic’s solutions provide a stress-free environment that helps staff to keep structure in their work and guides customers upon entering the store. Now, customers can have a look around, without feeling the pressure of standing in line, or not knowing if a sales representative has seen them or not.
Retail Specialist, Telia
After carefully vetting several queue management systems, we chose Qmatic as the hands-down choice to fulfill our needs. Not only did Qmatic help to rid us of the manual sign-in sheet, but now it allows us to collect customer service data more efficiently, run reports, manage staffing needs, schedule appointments, and collect NPS information.
Sharon Davies
VP of Customer Experience, GTA
