Let your customers wait virtually,
Say goodbye to long lines and hello to Mobile Ticket
Mobile Ticket enables businesses and organizations to create a virtual waiting room and effectively eliminate the pain of waiting. Customers can join a virtual queue and wait wherever they like while staying informed with real-time updates on their mobile phones. Not only can they choose to wait somewhere more comfortable - or run an errand while waiting – a virtual queue will also minimize wait times and reduce crowds in the waiting area. Helping organizations to unlock a great customer experience where customers can wait how, where, and when they want.
Offer virtual queues
Eliminate the need for customers to wait in a traditional waiting area and allow them to move freely and wait wherever they want.
Minimize wait times and crowds
Reduce wait times and crowds and eliminate lines inside your service environment. And create a relaxed and enjoyable waiting experience.
Build better customer relationships
Strengthen relationships and facilitate the customer journey with virtual queuing. Meet customers’ needs today and tomorrow – and on their own terms.
Manage customer flow and improve efficiency
Manage customer flow and minimize walkaways by keeping customers informed with status updates and notifications.
See what sets Mobile Ticket apart
Join the virtual queue via link, SMS or QR code
Get updates via SMS on queue status
Queue Progress Monitoring
Track queue progress in real-time
Find and enter virtual queues in nearby branches
See available services and waiting customers at the branch
Join the virtual queue before arriving at the branch
Receive automated feedback
forms after the service is completed
Check-in and get in line for scheduled appointments
Multiple Language Support
Available in multiple languages and RTL (Right to left)
Match brand with custom colors, text, and logo
Authenticate Mobile Ticket users with a one-time password, set up a geofence, and more
Integrate with video conferencing tools such as Microsoft Teams for virtual meetings
How It Works
Empower your customers with a simple and secure way to get in line from their mobile devices while eliminating lines and crowded areas in your service environment.
Let customers enter the virtual queue in a variety of ways
Customers can enter the virtual queue via QR code, SMS, or web link. From there, they can select the service they need and join the queue.
Follow queue progress in real-time and receive notifications
Once customers have joined the queue, they can now wait anywhere they want and track the progress of the queue in real-time. Notifications of their place in the queue can be sent via SMS, depending on the customer's preference.
When it's their turn to be served, customers will receive another notification. They can then proceed to the service point to be served.
Mobile Ticket by Text
Looking to set up a virtual queue that can be accessed via SMS?
Then Mobile Ticket by Text is the answer. Here, customers can text a designated number to enter the queue, choose their desired service, and wait until notified. Simple, easy, and convenient!
“We believe that this will increase the customer experience for customers visiting Stadium. As a customer, you feel noticed and safe waiting for your turn. Simply put, you experience less stress and time goes by pass faster.”
Want to learn more about Qmatic Mobile Ticket?
For more information about Qmatic Mobile Ticket, please fill out the form, and one of our Customer Experience Experts will reach out to you.