Manage student appointments efficiently
Improve staff efficiency and student experience with Qmatic's Appointment Management Solutions for student centers and administration offices.
- Enable appointment scheduling for students, and provide staff with the tools to manage appointments efficiently
- Send automatic notifications and reminders via SMS/email to students
- Allow students to check in for their appointments on their phones.
Meet with your students virtually
With Qmatic, you can offer virtual meetings via:
- Teams
- Zoom
- Webex
Let students wait anywhere with Mobile Ticket
- Allow students to wait remotely while monitoring their progress in real-time
- Send automatic notifications when they're next in line and when it's their turn to be served
Get actionable insights to improve operational efficiency
Gain insights with up-to-date analytics and reports to make data-driven business decisions, and get actionable information to improve your operations with a real-time dashboard. Get important data such as:
- 360 overview of student visits
- Average wait time and service duration
- Popular services, peak days and hours
- Appointment data, including: no show-rate, early and late arrivals, and numbers of appointment vs walk-in visits
Help your staff to provide a better service
Staff applications by Qmatic provide employees with the proper tools to keep them well informed and deliver excellent services.
- From desktops to tablets, equip staff with the right information on student visits to increase efficiency and service quality
- Connect students to the right staff members with live information at hand
- Give employees the flexibility to get out from behind the counter and attend to students more directly and personally.
Improve services and operations based on students' feedback
Find out what your students really think and uncover ways to make their experience even better. Whether you want to collect feedback on-site using a tablet or send thoughtful follow-up surveys online, our feedback solutions make it easy to collect insights that matter.
"We are excited about the data that we are collecting, the enthusiasm of the staff working with the product, and the feedback we are receiving from our students about a more relaxed queuing experience.”
Will Smith
Student Journey Operations Manager, Manchester Metropolitan University