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Platform

  • app-window
    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

  • cloud
    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

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    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

  • calendar-dots
    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

  • check-square
    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

  • call-bell
    Counter

    Empower your staff to deliver faster, smoother customer service.

  • circle-dashed
    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

  • handshake
    Concierge

    Create a seamless first impression from the moment customers arrives.

  • monitor-play
    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

  • device-mobile
    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

  • hand-heart
    Qmatic Care

    Ensure your system is always optimized and working perfectly

  • puzzle-piece
    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Powered data platform

  • sparkle
    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • chats-circle
    Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • headset
    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

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    Partner program

    Explore the benefits of partnering with Qmatic

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    Sales partner

    Grow your business by selling Qmatic solutions

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    Development partner

    Build integrated solutions that extend Qmatic capabilities

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    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

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    Partner directory

    Find a Qmatic partner in your region

For Partners

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    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

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    Partner Portal

    Already a partner? Log in to the portal

Insights

  • article
    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

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    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

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    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

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    News

    Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

  • info
    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

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    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • question
    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Powered data platform

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

Partner program Sales partner Development partner Hardware partner Partner directory

For Partners

Partner Event Partner Portal

Insights

Insights

Blog Customer Stories Resources News

About Qmatic

About Qmatic Qmatic Support FAQ
Q-Store
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About Us

Leadership

We help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations — every day and all around the world.

CEO
David Larsson

David Larsson joined Qmatic as CEO in 2025. He brings extensive experience from senior executive leadership positions, where he has successfully driven innovation and growth. Before joining Qmatic, he served as CEO of Sileon, a global fintech company that offers an innovative SaaS-based Buy Now Pay Later (BNPL) functionality to banks and fintech companies. Prior to his tenure at Sileon, David held various executive leadership roles, including Chief Operating Officer (COO) at Mekonomen Group. Before that, he spent over 15 years at Microsoft in several senior leadership roles across Scandinavia, the United States, and Latin America. He has a master's degree in economics from Uppsala University and an MBA from the Helsinki School of Economics.

Managing Director US
Terrell Tuten

Terrell Tuten joined Qmatic in March 2026 as Managing Director of Qmatic US. He brings over 20 years of experience in customer success, operations, and professional services leadership within high-growth technology organizations. Terrell has a strong track record of building and scaling high-performing teams, launching customer-centric programs, and driving revenue growth through strategic customer partnerships. Prior to rejoining Qmatic, he held senior leadership roles at Turntide Technologies, BrightDrop (a General Motors company), Fabric, and Trax Retail, where he led customer success, account management, and operational functions. Throughout his career, he has played a key role in enabling revenue growth, expanding service capabilities, and delivering measurable improvements in customer performance and satisfaction. Terrell previously served as VP of Operations for Qmatic US from 2009 to 2016, and now returns to lead the next phase of growth in the region. He holds a Master of Information Technology from American InterContinental University and a Bachelor of Science in Journalism & Marketing from Murray State University.

Acting CPO
Dasha Leijon

Dasha Leijon joined Qmatic in 2022 and currently serves as Acting Chief Product Officer (CPO). As CPO, she is responsible for defining and executing the company's product vision and strategy, and leading the product team to drive innovation and customer value. Prior to becoming Acting CPO, Dasha held positions as Product Owner and Product Manager, where she was responsible for Qmatic’s SaaS and BI solutions. Before joining Qmatic, Dasha spent over a decade in various roles at global software companies, including DocuSign, UBS, and Sitecore. She brings a wealth of experience in software development and product management. She holds a Master’s Degree in Computer Software Engineering from Dnipro National University.

VP EMEA Sales
Tarek Hassaniyeh

Tarek Hassaniyeh joined Qmatic in 2012 and currently serves as Vice President of Global Partner Sales. With more than 25 years of international experience across EMEA and APAC, he brings deep expertise in building partner ecosystems, driving channel-led growth, and leading high-performing regional and global sales organizations. During his tenure at Qmatic, Tarek has held several senior leadership roles, including Vice President of Sales for EMEA & APAC and Regional Director for MEA. His responsibilities have included developing multi-region go-to-market strategies, expanding the partner network, and transforming customer-journey solutions across diverse markets. Before joining Qmatic, Tarek held regional channel and sales leadership roles at Avaya and Motorola, covering key emerging markets across EMEA and APAC.

CFO
Victor Appelqvist

Victor joined Qmatic in November 2025 as CFO. He brings extensive experience in finance and leadership, with a desire to continually improve and foster an innovative, growth-driven culture. Before joining Qmatic, Victor worked as the CFO at DevPort AB (publ), a publicly traded consulting company in Sweden. Prior to that, he served as CFO at KraftPowercon, a global manufacturing company. He also has over 13 years of experience at various audit and accounting firms. Victor holds a bachelor’s degree in business administration from the State University of New York College at Potsdam, with a focus on finance.

CCO
Khachatur Muradyan

Khachatur Muradyan is the Chief Commercial Officer at Qmatic, bringing more than twelve years of leadership across revenue enablement, global presales, and commercial strategy. With deep expertise in building high-performing teams and developing scalable go-to-market models, he has played a central role in strengthening Qmatic’s global partner ecosystem and accelerating the company’s commercial transformation. Before becoming CCO, Khachatur led Qmatic’s worldwide presales organization and later its revenue enablement function, where he focused on operational excellence, leadership development, and aligning sales, product, and partner teams around a unified commercial vision. He holds a Master of Computer Science from Chalmers University of Technology

qmatic-logo-2022-neg

Qmatic provides customer journey management solutions, including virtual queuing and appointment booking, to streamline the flow of people in physical environments. Their technology helps organizations optimize service efficiency and improve the overall customer experience.

Qmatic Headquarters

Krokslätts Fabriker 30

431 37 Mölndal
Sweden

Email: info@qmatic.com

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