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Customer Journey Management

Connect every step online and onsite to keep your world in go.

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Integrate and improve every touch point from pre-arrival through post-service.

Qmatic Customer Journey Management creates happier customers and employees. It begins at the moment of engagement and connects every online, mobile and physical interaction all the way through to gathering real-time feedback. Understanding your customers’ journeys help you gain a broader perspective of how people engage providing the insight and resources you need to succeed.

Map The Perfect Customer Journey

We identify quantifiable findings, quick wins, and opportunities to improve customer experience, focusing in particularly on customer journeys.

This is a step-by-step process where we help you to measure and quantify:

  • Footfall and transaction data analysis
  • Customer Journeys
  • Customer-staff activity and interaction analysis
  • Analysis of facilities utilization
  • Customer perception surveys
  • Staff perception surveys
  • General observations and opportunities for improvement.
  • Other data collection activities
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map customer journey

Verify concepts in a live situation - secure a successful result

With a pilot project, we help you determine whether the Qmatic technology solution is appropriate for use by the branch network and how easily it can be configured. Pilots are particularly useful for complex projects where the software is new for you, or the implementation represents a significant change in the way staff works and when user acceptance may be difficult to obtain.

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Be in the forefront and in control of your service operation

Your business is always changing – because of customer behavior - new staff members, new products and services. There is in fact a constant change.
Our services include:

  • Ensuring and adapting systems, configurations and solutions to new environment
  • Measuring operational efficiency
  • Health checks
  • Recommendations on improvements

post implementation

We can help you create
The Perfect Customer Journey

Want to know more? Contact us!