Customer Experience
Retailers must polish the entire shopping experience regardless of channel, making it seamless, frictionless and personal.
Healthcare
Bottom line: turning the waiting room into a positive experience can benefit both the patient and the staff.
Public
The DMV is seeing the need to modernize and become a more efficient government agency whose engaged employees deliver top-notch service.
If omnichannel is the blueprint for successful retailers, then digital line management is the key that connects each of these channels. This is how.
Learn how government agencies can implement a seamless, integrated, and strategic citizen experience that matches customer experience in the private …
If people perceive that they’re waiting in line too long, they will become frustrated, and their entire retail experience will be diminished.
Customer flow is simply effectively guiding and overseeing the customers’ movement through the shopping experience.
Appointment management
How do you keep a good working environment as a service provider? In this article, we share a few tips to solve the common problems faced by your staff.
Doug Caines
Eric Rutherfurd
Mark Sarria
Anna Oom
Dixie Thamrin