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2 min read
How to Reduce Customer Complaints
Taking into account healthcare trends and improving the quality of care thanks to the right patient journey management can help you reduce customer complaints. If you work in the healthcare sector, you’ve probably noticed that patient expectations are rising rapidly, right? Patients who are used to ...
2 min read
Meeting Citizens Changing Expectations
We live in a world where you can order a pizza at the touch of a button or book a flight with just a few swipes. So, it’s understandable that citizens have high expectations. If they’re confronted by long queues or a lack of information when they use your services, they’re far more likely to start a...
2 min read
Simplify processes to transform your waiting room
We recently undertook a global research survey of over 600 decision makers across healthcare and public services – and the results were telling. Almost all (94%) respondents said that it’s important for their organization to ensure a good patient experience, but over half (56%) said they believed pa...
2 min read
Seven top tips for improving your Citizen Flow Strategy
Public service users’ expectations are rising. We recently undertook a global research survey of over 600 decision makers across healthcare and public services – and 54% said citizens are complaining more about waiting or queuing than they were a year ago. But if you have skills shortages, increased...