Qmatic AI

Qmatic Agentic Services Platform

AI agents that serve your visitors on every channel. They answer the phone, guide visitors on your website and, soon, greet them in the branch, booking, informing and routing visitors using live availability from Qmatic Orchestra.

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Before the visit · Phone · Available now

Aiva

A voice agent that answers every call, day and night. Visitors book, change or cancel appointments in a natural conversation, in their own language.

Answers calls 24/7 in 30+ languages
Books, changes and cancels appointments
Answers common questions and sends a confirmation by text
Transfers to your staff when a person is needed

About Aiva

Before the visit · Website · Available now

AI Web Agent

A guide on your website that understands what visitors need in their own words, finds the right service and books the visit. Formerly AI Chat.

Finds the right service without menus
Lists the documents to bring
Books with live availability, or offers a mobile ticket
Carries your colours, logo and messaging

About AI Web Agent

Arrival · In branch · Coming 2027

AI Greeter

An AI receptionist at the entrance. It welcomes every visitor, works out what they need and sends them to the right place.

Puts visitors in the right queue or books an appointment
Triages to the right service
Checks visitors have the right documents with them
Speaks the visitor's language

During the visit · Any channel · Coming 2027

AI Service Agent

Takes routine questions and services from start to finish, so your staff spend their time on the visits that need a person.

Completes routine requests end to end
Works across phone, web and in branch
Hands complex cases to staff with the context attached

Live availability

Agents book real appointment slots and place visitors in real queues, straight from Orchestra.

Your visitors' language

Agents detect the visitor's language and answer in it.

Grounded in your content

Answers come from the services, rules and documents you provide, so every channel says the same thing.

Handover to people

When a visitor needs a person, the agent transfers them to your staff.

Insight from every conversation

Conversation analytics and visitor feedback show what people ask for and where the agent can improve.

Your brand

AI Web Agent carries your colours, logo and messaging, so it feels like part of your own website.

Better together

Every conversation becomes a better decision.

Visits created by the agents flow into the Power Data Platform, so your teams see the full journey, from first call to served visitor.

Explore the Power Data Platform

Agentic Services Platform

Frequently asked questions

Which agents are available today?

Aiva for phone and AI Web Agent for your website are available now. AI Greeter and AI Service Agent arrive in 2027.

Do the agents replace our staff?

No. They take routine calls, questions and bookings so your staff have more time for visitors who need a person, and they hand over whenever that is the case.

Which Orchestra deployments are supported?

Orchestra on-premises, Qmatic Cloud Solutions and Managed Services.

Where is our data hosted?

You choose the region when you order: the agents are deployed in the EU or the US.

Is our data used to train AI models?

No. Conversations and your content are never used to train AI models.

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