Qmatic Experience Cloud

    Great experiences on demand

    Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. Just add what you need, when you need it.

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    Only pay for the customers you serve

    Qmatic Experience Cloud uses a subscription model. But what’s special is you pay for how many customers you have. Now you can budget for each great customer experience, each empowering staff engagement and each smoothly efficient interaction. And you can see where and how to get the most value.  

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    Flexible, scalable and future-proof 

    You’re also free to choose the functionality you need and respond to sudden changes and new demands. Add and adapt functionality or scale up – just choose what you want, when you want, and leave the setup, hosting and maintenance of your solution to us. 

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    Fast ROI, low TCO

    Compared to an on-premise installation, the Qmatic Experience Cloud is automatically set up, hosted and maintained. Which means a lower start-up cost, lower Total Cost of Ownership and easy assurance that your solution is always up to date.  

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    The platform to build and operate your ideal solution

    Your operation is unique. And only you know how and where you can deliver an outstanding customer experience at the same time as getting the best employee experience and operational efficiency. Qmatic Experience Cloud is an accessible and flexible platform, designed to give you all the options and always put you in control.

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    Everything you need, on demand

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    Appointments

    Make it easy for people to connect to your services by scheduling appointments online or by phone, distributing the workload evenly throughout the workday, and creating a better balance between walk-ins and appointments.

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    Self-service

    Simplify the customer journey and ensure everyone knows when, how and what they are supposed to be doing from the moment they walk into your premises with self-service kiosks. 

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    Queue Management

    Optimize the customer flow, minimize queues and waiting time and create the perfect customer experience with your own queue management system. 

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    Virtual Queuing

    Allow customers to wait from anywhere using a mobile device, monitoring their progress in real time and receiving notifications when it’s their turn to be served. 

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    Messaging Services

    Engage, communicate, and inform your customers at every stage of the customer journey with automated text messages and email. Send confirmations, reminders, cancellations, and any other relevant information before the visit.  

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    Virtual Meetings

    Enable a hybrid workforce – on-premise and remote. Integrate the most commonly used video conferencing tools with Qmatic appointment booking to let your customers seamlessly connect virtually and schedule a video meeting. 

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    Customer Feedback

    Listen to your customers. Capture customer feedback in real time and take quick action to optimize business processes and improve the customer experience. 

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    Reporting & Analytics

    Generate comprehensive, up-to-date insights you need to make better data-driven business decisions that optimize operations and delight customers at every touchpoint. And with real-time dashboards, you get an immediate view of useful, actionable information about how well your operations are working. 

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    Staff Applications

    Raise the level of efficiency and service across every part of the visit by empowering customers and keeping staff well informed. From desktops to tablets, connect your customers to the right staff with the right information. 

     

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    Integrations

    Integrate with the solutions you use on a daily basis. Standardized APIs make it straightforward to synchronize with third party tools, such as WFM, CRM and BI software.  

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    Supported hardware

    Qmatic is a one-stop shop for delivering great experiences. From the all-in-one Experience Cloud platform for managing and optimizing operations for customers, staff and your bottom line to physical equipment at key customer touchpoints such as displays, signage and self-service kiosks. 

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    Digital Signage

    Use our simple, intuitive software to edit and design your customer information and messaging. Make use of Qmatic digital signage hardware or, for advanced digital signage and context marketing, easily integrate with specialist solutions from 3rd parties like easescreen, Scala, and Grassfish.

    Discover the functionalities Qmatic Experience Cloud can provide you to create smoother customer journeys, increase efficiency, and smarter tools to help you streamline available resources
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    Keep your feet on the ground. And reach for the clouds.

    There are clear advantages and added value for many organizations to using a cloud-based, Software-as-a-Solution (SaaS), all-in-one platform:  

    • Only pay for the customers you have 
    • Always have the functionality you need 
    • Flexible, scalable and future-proof investment 
    • Setup, hosting and maintenance via Qmatic (AWS) 

      Compared to on-prem solution: 
    • Quicker to go live 
    • Faster ROI 
    • Lower TCO 
    • Less hassle for IT 
    • Always up-to-date 

    How Qmatic Experience Cloud works:

    Faster project roll out, implementation and efficient operations for reduced time to value. 

    With the Qmatic Experience Cloud Platform we keep your solution current and aligned with the latest security and compliance requirements over time in a scalable fashion. And to reduce security risks, your solution is automatically upgraded and updated so you always run the latest version.

    Scale seamless with client transaction volume. Fault-tolerant with high focus on business continuity, high availability and more.

    The Qmatic Experience Platform ensures proactive monitoring and problem mitigation, providing self-diagnostics and recommendations automatically as well as triggering appropriate alarms and more.

    With weekly or daily software updates we ensure that you are always running on the latest version without operational disruption. 

    Take advantage of easy access to the latest capabilities and features as they become available.

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    Learn more about Qmatic Experience Cloud

    For more information about Qmatic Experience Cloud, please fill out the form and one of our Customer Experience Experts will reach out to you.