Qmatic Experience Cloud

    Great experiences on demand

    Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. Just add what you need, when you need it.

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    Only pay for the customers you serve

    Qmatic Experience Cloud uses a subscription model. But what’s special is you pay for how many customers you have. Now you can budget for each great customer experience, each empowering staff engagement and each smoothly efficient interaction. And you can see where and how to get the most value.  

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    Flexible, scalable and future-proof 

    You’re also free to choose the functionality you need and respond to sudden changes and new demands. Add and adapt functionality or scale up – just choose what you want, when you want, and leave the setup, hosting and maintenance of your solution to us. 

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    Fast ROI, low TCO

    Compared to an on-premise installation, the Qmatic Experience Cloud is automatically set up, hosted and maintained. Which means a lower start-up cost, lower Total Cost of Ownership and easy assurance that your solution is always up to date.  

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    The platform to build and operate your ideal solution

    Your operation is unique. And only you know how and where you can deliver an outstanding customer experience at the same time as getting the best employee experience and operational efficiency. Qmatic Experience Cloud is an accessible and flexible platform, designed to give you all the options and always put you in control.

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    Customer Stories

    The City of Brussels

    Discover how the City of Brussels improved public access to its 500+ services and digitally transformed its operations with Qmatic Experience Cloud.

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    Everything you need, on demand

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    Appointments

    Make it easy for customers to connect to your services by scheduling appointments online or by phone, distributing the workload evenly throughout the workday, and creating a better balance between walk-ins and appointments.

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    Self-Service Kiosks

    Simplify the customer journey and ensure everyone knows when, how and what they are supposed to be doing from the moment they walk into your premises with self-service kiosks. 

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    Queue Management

    Optimize customer flow, eliminate queues, reduce wait times, and create the perfect customer experience with your own queue management system. 

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    Virtual Queuing

    Allow customers to wait from anywhere using a mobile device, monitoring their progress in real time and receiving notifications when it’s their turn to be served. 

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    Messaging

    Engage, communicate, and inform your customers at every stage of the customer journey. Send confirmations, reminders, cancellations, and other relevant information via SMS and email before, during, and after the visit. 

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    Virtual Meetings

    Enable a hybrid workforce – on-premise and remote. Integrate the most commonly used video conferencing tools with our appointment booking solutions to let your customers seamlessly connect virtually and schedule a video meeting. 

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    Customer Feedback

    Listen to your customers. Capture customer feedback in real time and take quick action to optimize business processes and improve the customer experience. 

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    Reporting & Analytics

    Generate comprehensive, up-to-date insights you need to make better data-driven business decisions that optimize operations and delight customers at every touchpoint. And with real-time dashboards, you get an immediate view of useful, actionable information about how well your operations are working. 

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    Staff Applications

    Raise the level of efficiency and service across every part of the visit by empowering customers and keeping staff well informed. From desktops to tablets, connect your customers to the right staff with the right information. 

     

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    Integrations

    Integrate with the solutions you use on a daily basis. Standardized APIs make it straightforward to synchronize with third party tools, such as WFM, CRM and BI software.  

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    Qmatic Certified Hardware

    Qmatic is a one-stop shop for delivering great experiences. From the all-in-one Qmatic Experience Cloud platform for managing and optimizing operations for customers, staff and your bottom line to physical equipment at key customer touchpoints such as displays, signage and self-service kiosks. 

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    Customized Design

    Use our simple, intuitive software to edit and design your customer information and messaging. Make use of Qmatic digital signage hardware or, for advanced digital signage and marketing, easily integrate with like easescreen, Scala, and Grassfish.

    Keep your feet on the ground. And reach for the clouds.

    There are clear advantages and added value for many organizations to using a cloud-based, Software-as-a-Solution (SaaS), all-in-one platform:  

    • Only pay for the customers you have 
    • Always have the functionality you need 
    • Flexible, scalable and future-proof investment 
    • Setup, hosting and maintenance via Qmatic (AWS) 

      Compared to on-prem solution: 
    • Quicker to go live 
    • Faster ROI 
    • Lower TCO 
    • Less hassle for IT 
    • Always up-to-date 

    How Qmatic Experience Cloud works:

    Faster project roll out, implementation and efficient operations for reduced time to value. 

    With the Qmatic Experience Cloud Platform we keep your solution current and aligned with the latest security and compliance requirements over time in a scalable fashion. And to reduce security risks, your solution is automatically upgraded and updated so you always run the latest version.

    Scale seamless with client transaction volume. Fault-tolerant with high focus on business continuity, high availability and more.

    The Qmatic Experience Platform ensures proactive monitoring and problem mitigation, providing self-diagnostics and recommendations automatically as well as triggering appropriate alarms and more.

    With weekly or daily software updates we ensure that you are always running on the latest version without operational disruption. 

    Take advantage of easy access to the latest capabilities and features as they become available.

    Qmatic Experience Cloud makes it easy to offer smooth customer journeys and deliver exceptional customer experiences at every touchpoint, from booking an appointment online to check-in and service to feedback. Download the product sheet to read more!
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    Empower your teams to deliver exceptional customer experiences at every touchpoint

    Fill out the form to speak with our customer experience experts to:

    • Explore how Qmatic Experience Cloud can address your pain points and goals

    • Understand emerging trends in your industry 

    • Experience a live demo