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Enterprise solution built for organizations with complex requirements, multiple service points, and branches
An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services
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Customer journey management
Create more valuable and personalized experiences for your customers through simple scheduling
Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand
Empower your staff to deliver faster, smoother customer service.
Journey Management is the core orchestration engine within Qmatic Orchestra Platform.
Create a seamless first impression from the moment customers arrives.
Elevate your customer experience with informative and engaging digital signage solutions
Let your customers wait virtually, anywhere, with virtual queues
Ensure your system is always optimized and working perfectly
Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.
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Manage and optimize the flow of patients from arrival to discharge
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Deliver accessible and efficient services that meet citizen expectations
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Provide a frictionless customer experience that boost loyalty and sales
Provide fast and efficient services and improve the customer and workforce experience
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Manage visits and appointments at your branch offices with ease
Create easy access to student services both on-campus and online
Become a partner
Explore the benefits of partnering with Qmatic
Grow your business by selling Qmatic solutions
Build integrated solutions that extend Qmatic capabilities
Deliver certified hardware for seamless Qmatic solutions
Find a Qmatic partner in your region
Insights
Explore insights, trends, and ideas shaping the future of customer journeys.
See how organizations use Qmatic to improve customer experiences and operations.
Explore guides, reports, webinars, and other resources from Qmatic.
Stay up to date with the latest news and announcements from Qmatic.
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About Qmatic
In the world, 1 in 6 people have a disability of some kind. This could be visual, hearing, motor, or cognitive.
When providing services, it's important to consider how people with different needs might access and use your services. For example, can someone with impaired vision book appointments for your services? Or how would someone in a wheelchair interact with your check-in kiosks?
At Qmatic, we are driven by our company vision of a world where everyone can access the services they need. We work towards that vision by constantly striving to provide accessible solutions to everyone, regardless of who you are.
With Qmatic's accessibility features, we can remove potential service barriers and allow you to serve as many people as possible.
Customers can enter a virtual queue with Mobile Ticket, which can be accessed via QR code, SMS link, or website.
Customers can join a virtual queue via text message (SMS).
Customers can check in for an appointment or join a queue using a Check-In Kiosk.
Customers can schedule a virtual meeting online for remote services.
Customers can check in for an appointment or get in line with help from your front desk staff.
With waiting area displays and counter displays, you can inform and provide clear directions to your customers, helping them navigate your premises. Display real-time queuing information and previously called tickets and combine it with other important information to reassure customers and make wayfinding easier for visitors with hearing impairments.
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The Assist Button ensures that visitors with visual impairments or physical disabilities can call for assistance upon arrival. Once pressed, a notification is sent to staff, showing from which check-in kiosk assistance has been requested. A message will appear on the kiosk, followed by an audio announcement, and the visitor is placed in a prioritized queue until a staff member arrives to assist them.
The waiting experience can often present challenges with crowded areas, background noise, and other distractions that affect customers' attention.
With automated announcements synced with your displays, you can keep your visitors informed about when it's their turn and make your services more accessible for visitors with vision impairments.
Multilingual announcements: Call visitors in their preferred language based on the language selected during booking or check-in to create a more inclusive experience.
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The Navigation Keypad allows users with impaired vision, reading difficulties, or impaired fine motor skills to navigate the menus of your kiosk using tactile buttons and audio directions.
Different menu pages can be selected using the tactile buttons
Support for 3.5mm headphones
Illuminated white keys for clearer visibility for those with “low vision”
Volume and speech rate controls
Create a more accessible environment for individuals with vision impairments with automated announcements in your waiting area. Announcements can also be made in a secondary language to create a more inclusive...
Allow customers to visually monitor their wait status using waiting area displays. Provide clear direction for your customers throughout your service environment and make wayfinding easier and the waiting experience...
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Allow customers to schedule virtual meetings and receive services from the convenience of their own homes.
Allow customers to book appointments in their preferred language. Depending on the language they select, that information will be used throughout the customer journey, from check-in to calling to service delivery,...
Add notes about the customer's service accessibility needs before staff meet with them. Notes are easily added to the customer's profile and shared across your teams.
Our most used staff-facing and customer-facing applications conform to WCAG 2.1 Level AA, enabling users to navigate using just a keyboard, listen to the information using a screen reader, and more.
Allow customers to hear what's on your check-in kiosk for easy navigation. Our most used staff applications are also available with screen readers to facilitate check-in processes and queue management throughout the...
We offer various mounting options and assistive technologies for our Check-In Kiosk to provide easy access for all users.
Visit our accessibility page to explore Qmatic's accessibility policy, access documentation, and leave feedback on the accessibility of our products and services.
Introducing the Assist Button, a new accessibility feature that makes it easy for visitors to call for assistance while using the kiosk.
See how the City of Minneapolis Service Center made its services more equitable and accessible to the public with Qmatic.
