Making the check-in process more accessible with Assist Button

Jenny Videsparv |May 7 2024 | 3 min

We’re pleased to announce an Assist Button for our certified Check-in Kiosks, a new accessory designed to make visits smoother and more inclusive by offering visitors an easy way to call for assistance when using the kiosk.

The Assist Button makes it easy for visitors to call for staff assistance.

The Assist Button is available for our Check-in Kiosk 22" and is supported in our Counter application for calling and serving customers.

The button is easy to locate and is indicated by an illuminated LED light and a sign that says "Help" in both text and braille. Once pressed, a notification is sent to the Qmatic system, showing from which check-in kiosk assistance has been requested. A brief message will appear on the Check-in Kiosk, followed by an audio announcement, and the visitor will be placed in a prioritized queue until a staff member arrives to assist them

Image of staff notification in Qmatic Counter app. As soon as the Assist Button is pressed, the Counter app promptly alerts staff of any assistance requests.

Throughout the development and launch of the Assist Button, our UX team has conducted usability testing to evaluate and validate its ability to improve the end user's access to services while enabling staff to receive and effectively manage assistance requests.

Features and benefits:

Improved accessibility: Assist Button provides additional support to visitors who require assistance, ensuring that your service is more inclusive and accessible.
High visibility: The Assist Button is easily identifiable with its illuminated button and “Help” sign in text and braille.
Fast assistance: Staff notifications are sent out with the specific kiosk location, allowing for quick and efficient assistance.

The Assist Button is compatible with our Check-in Kiosk 22" with floor stand, double-sided floor stand, wall mount, and tabletop models.

With the addition of the Assist Button to our Check-in Kiosks and an additional accessory coming soon — Navigation Keypad — we’re taking a step forward toward creating a more accessible and equitable service environment for all visitors, regardless of who they are. This is part of our company vision of a world where everyone can access the services they need, and we hope this new assistive technology is helpful for our clients and the people they serve.

You can stay updated on how Qmatic works with accessibility on our Accessibility page, and if you need any help or have any questions about our assistive technologies, please contact us.

Topics

Qmatic Certified Hardware

Jenny Videsparv

Jenny Videsparv is a senior marketing executive and strategic advisor with more than a decade of experience leading brand transformation, enterprise marketing, and commercial growth across international organizations. As Head of Marketing at Qmatic, she is responsible for shaping global brand strategy, strengthening market positioning, and building a modern, data-driven marketing organization aligned with revenue, product, and partner success. Known for her ability to combine business strategy with human-centered storytelling, Jenny has established a track record of turning marketing into a value-generating engine—one that accelerates sales, deepens stakeholder engagement, and drives long-term competitive advantage. Her leadership spans brand development, go-to-market strategy, demand generation, partner marketing, PR and communications, and organizational transformation. Jenny previously held senior marketing leadership roles at Teleperformance Nordics, where she drove cross-regional marketing strategy, lead generation, employer branding, and internal communication, and at Ework Group, where she led inbound transformation, centralized brand alignment, and digital marketing models delivering measurable performance uplift.