Making the check-in process more accessible with Assist Button

We’re pleased to announce an Assist Button for our certified Check-in Kiosks, a new accessory designed to make visits smoother and more inclusive by offering visitors an easy way to call for assistance when using the kiosk.

The Assist Button makes it easy for visitors to call for staff assistance. 

The Assist Button is available for our Check-in Kiosk 22" and is supported in our Counter application for calling and serving customers. 

The button is easy to locate and is indicated by an illuminated LED light and a sign that says "Help" in both text and braille. Once pressed, a notification is sent to the Qmatic system, showing from which check-in kiosk assistance has been requested. A brief message will appear on the Check-in Kiosk, followed by an audio announcement, and the visitor will be placed in a prioritized queue until a staff member arrives to assist them

As soon as the Assist Button is pressed, the Counter app promptly alerts staff of any assistance requests.

Throughout the development and launch of the Assist Button, our UX team has conducted usability testing to evaluate and validate its ability to improve the end user's access to services while enabling staff to receive and effectively manage assistance requests. 

Features and benefits:

• Improved accessibility: Assist Button provides additional support to visitors who require assistance, ensuring that your service is more inclusive and accessible.
• High visibility: The Assist Button is easily identifiable with its illuminated button and “Help” sign in text and braille.
• Fast assistance: Staff notifications are sent out with the specific kiosk location, allowing for quick and efficient assistance.

The Assist Button is compatible with our Check-in Kiosk 22" with floor stand, double-sided floor stand, wall mount, and tabletop models.

With the addition of the Assist Button to our Check-in Kiosks and an additional accessory coming soon — Navigation Keypad — we’re taking a step forward toward creating a more accessible and equitable service environment for all visitors, regardless of who they are. This is part of our company vision of a world where everyone can access the services they need, and we hope this new assistive technology is helpful for our clients and the people they serve.

You can stay updated on how Qmatic works with accessibility on our Accessibility page, and if you need any help or have any questions about our assistive technologies, please contact us.