QMATIC SOLUTIONS
FOR FINANCIAL INSTITUTIONS

From online through onsite, inform and empower your customer.

• Internet and location-based mobile applications enable the customer to find a branch, schedule an appointment, and prepare for the appointment before arriving on site

• On arrival, the customer can check quickly in via self-service kiosks, mobile devices or reception

• While waiting, they remain informed about their upcoming appointment via mobile virtual queuing alerts and gain relevant insights from digital signage throughout the environment

• At the end of the appointment, the customer is invited to provide immediate feedback about their experience using a mobile device equipped with a state-of-the-art Qmatic application

Smart operational tools help employees personalize each interaction.

• From the moment a customer schedules an appointment via the web, mobile device or call center, employees have the information needed to prepare the right onsite or remote expert for a productive engagement

• To maximize resource allocation and minimize waiting times, customers are segmented by service need and tracked via software that creates a full view of the current service situation

• Mobile virtual queuing solutions equip employees to connect with customers wherever they are, keeping the customer informed and sustaining a higher level of productivity

• Complete customer service history data is captured during every engagement, stored, and accessed through real-time dashboards to drive personalization

• Post-service customer feedback combines with wait time and transaction time data to generate the analytics needed for continuous operational improvements and a better customer experience