Qmatic Solutions for Financial Institutions

A seamless and personal journey through every channel

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The best financial experiences help customers and employees engage and achieve their goals in a pleasant environment.

From online through onsite, inform and empower your customers

Internet and location-based mobile applications enable the customer to find a branch, schedule an appointment, and prepare for the appointment before arriving on site

On arrival, the customer can check quickly in via self-service kiosks, mobile devices or reception

While waiting, they remain informed about their upcoming appointment via mobile virtual queuing alerts and gain relevant insights from digital signage throughout the environment

At the end of the appointment, the customer is invited to provide immediate feedback about their experience using a mobile device equipped with a state-of-the-art Qmatic application

Smart operational tools help employees personalize each interaction

From the moment a customer schedules an appointment via the web, mobile device or call center, employees have the information needed to prepare the right onsite or remote expert for a productive engagement

To maximize resource allocation and minimize waiting times, customers are segmented by service need and tracked via software that creates a full view of the current service situation

Mobile virtual queuing solutions equip employees to connect with customers wherever they are, keeping the customer informed and sustaining a higher level of productivity

Complete customer service history data is captured during every engagement, stored, and accessed through real-time dashboards to drive personalization

Post-service customer feedback combines with wait time and transaction time data to generate the analytics needed for continuous operational improvements and a better customer experience

Safer queuing with virtual solutions

Interested in virtual queuing? Download our virtual queuing guide to learn more.

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Read our blog posts

Customer experience trends in retail banking

Looking at trends in retail banking, the most important thing as I see it, is that customer behavior has changed in the last five years. Previously, we would say that customers purchased a product, now they purchase an experience.

business people with coffee

Read blog post

How to improve the banking customer journey

Customer journeys in banking can be difficult to follow, especially in the quickly changing landscape of retail banking. But staying close to the customer at every stage of the customer journey is key to driving business and keeping customers satisfied.

finance woman in retail bank