The current situation regarding the COVID-19 pandemic poses challenges for all service providers. Healthcare institutions need to remain open and may have to deal with restrictions for a long time. How can hospitals and clinics ensure a safe patient journey and work environment for staff, and at the same time also strive to deliver excellent service and improve patient experience?
Read this guide to learn more about virtual queuing solutions and appointments systems in healthcare.
Qmatic provides the digital intelligence healthcare institutions need to analyze the experience of citizens and staff. We help healthcare to get the most value from their resources, without adding to personal workloads.
We understand the patient journey – it’s in our DNA – and have proven the benefits of our global experience with many healthcare providers. We offer complete customer journey management and implementation, including experience design, mobile solutions, technical deployment, measurement and ongoing support, so you have everything you need to hit your efficiency targets.
Patient flow is critical to delivering the best possible healthcare experience. Learn how patient journey management can increase patient experience as well as efficiency targets.
Healthcare facilities are often busy places. But if you adopt the right patient flow strategy, it’s possible to keep patients moving through the system, while providing a better patient experience and improving the overall quality for everyone involved.
Download the checklist to see how you can achieve this.