Patient Experience matters in a changing World
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Patient flow is critical to delivering the best possible healthcare experience. But skills shortages, increased efficiency targets, and added time and budget pressures make it a real challenge.
Examine your experience
Knowing that a patient’s experience starts before they arrive at your facility and continues long after they’ve received care, are you confident that satisfaction is guaranteed?
Everyone wants the best possible assistance and a comfortable transition through the system. You want to be there for patients every step of the way, but that’s a real challenge when you’re facing skills shortages, increased efficiency targets, and more demands on your time than ever before.
Achieving a better patient and information flow means removing the barriers to productivity, reducing unnecessary administration, allowing patients to exercise choice, and focusing on quality of care – and eliminating the pain of waiting in line.
Qmatic provides the digital intelligence healthcare institutions need to analyze the experience of citizens and staff. We help healthcare to get the most value from their resources, without adding to personal workloads.
We understand the patient journey – it’s in our DNA – and have proven the benefits of our global experience with many healthcare providers. We offer complete customer journey management and implementation, including experience design, mobile solutions, technical deployment, measurement and ongoing support, so you have everything you need to hit your efficiency targets.
You told us your key challenges:
71%
report feeling busier as there are more demands on their time than a year ago
80%
would be interested in seeing what is actually possible through patient journey management.
Putting patient satisfaction under the microscope.
A report on the demands, pressures and challenges in healthcare.
The healthcare industry affects everyone. But it’s had a reputation for poor customer journey experiences. We know that as a healthcare provider, you want to support patients every step of the way – but customer experience management it isn’t easy.Our new report highlights the changing demands, pressures and technical challenges in healthcare. Plus, the urgent need to improve service and deliver better patient experiences.
6 ways to keep patients moving
Healthcare facilities are often busy places. But if you adopt the right flow strategy, it’s possible to keep patients moving through the system, while providing a better experience and improving the overall quality for everyone involved.
Our infographic will show you how to achieve this.
Read our blog posts
Reasons to drive patient flow with an online appointment system
For healthcare, the more efficient you are, the more patients you can treat and the better your reputation will be. But for too long, the industry has had a poor reputation for patient experience, due to long waiting times and rigid booking structures.
The Main Hurdles to Investing in Patient Journey Management
Patient journey management can remove major blocks and frustrations facing patients and staff alike, so integrating is understandably considered a priority by many. Read on to discover the hurdles you’ll have to overcome, and the benefits you’ll get from doing so.
