Shorten patient wait time and remove uncertainty
Streamline patient arrivals and waiting processes to create better patient flows and improved patient experience. With Qmatic's patient management system you can:
- Keep patients updated with reminders, check-in information, location information, and wait time specifics.
- Allow patients to wait anywhere, even off-premises, with Mobile Ticket, creating more pleasant waiting experiences.
- Encourage patients to use self-service options, putting control in their hands and improving patient flow, while also reducing staff workload.
Optimize patient flows and minimize large crowds
Optimize your patient flow by managing the stream of patients and minimizing large crowds to create a smooth patient journey, while reducing infection risks on the premises and keeping patients and staff safer.
- Reduce the number of walk-ins and give your staff more control of the patient flow with appointment scheduling.
- Enable touchless sign-in to let patients check in via a link on their smartphone without touching any surfaces.
- Allow patients to wait off-premises with a Mobile Ticket to avoid large crowds in your waiting area.
Improve staff well-being with intelligence-based resource planning
With a clear overview of patient flow, you can improve staff planning and use your resources more efficiently, making sure you always have the right competence in the right place.
- Manage staff distribution and patient flow with an appointment scheduling system and get better control of the stream of patients to plan your resources accordingly.
- Get insights into your daily operations and identify areas of improvement with real-time monitoring and business intelligence tools.
- Increase staff productivity and efficiency by automating administrative tasks with a patient management system and enabling self-registration solutions for patients.
Improve patient experience with online feedback
Learn more about your patients’ satisfaction and get their feedback directly after the treatment to identify areas for improvement to enhance the overall patient experience.
Qmatic offers both simple on-site feedback solutions and advanced online surveys for follow-ups after patient visits.
One system for all
Qmatic’s patient management software can be integrated with third-party solutions, such as HIS/EHR systems, making sure that hospital staff can work in the same system and only one calling list, instead of dealing with several queues.
- Full integration lets staff handle everything in one system with full control of the patient flow.
- Scheduling, queuing, and self-service are all fully integrated with each other, creating a smooth patient journey.
- Enables staff to deal with scheduled appointments, drop-in visits, and late arrivals efficiently in the same easy-to-use system.
Resources
The Patient Journey Management Guide
Learn how you can drive better patient-centric experiences by improving staff engagement amid challenges such as tightening budgets, a growing talent shortage, and increased patient volume.
Alliar Reduces Average Wait Time and Increases Productivity with Qmatic
See how Alliar improved the patient flows, enhanced the patient experience, and optimized operations at its diagnostics center with Qmatic.
How the Patient Experience in Hospitals Can Influence Better Overall Health Outcomes
Learn how healthcare facility can create better efficiencies, and improve its bottom line all while achieving better overall health outcomes for its patients.