HEALTHCARE

A great patient experience hinges on stringent processes, skilled providers, personalization, and a genuinely attentive setting.

Qmatic patient journey management technology solutions enable clinics, hospitals and labs to create a seamless patient journey. Improve the speed and quality of service, fulfill employees, lower patient anxiety, and secure the bottom line by increasing patient volume and reimbursements.

 

Great patient service is a journey that begins before the exam room and endures long afterward with warm, personal follow-up.

  • Reduce patient anxiety and minimize actual and perceived wait times with relevant information shared through mobile, SMS, and digital signage clearly located throughout the waiting environment
  • Integrated online, mobile and call center appointment setting applications, and on-site patient check-in reduce wait times and improve efficiency from the first moment of engagement
  • Maintain a friendly, relaxed environment staffed by pleasant, efficient employees who are informed and fulfilled in their work
  • Ensure a consistent patient experience by employing appointment data to match each patient with a service provider whose skills are appropriate to their need
  • Streamline the movement of the patient from reception through post-care follow-up, eliminating any potential confusion or stopping points
  • At the end of the appointment, invite the patient to provide immediate feedback via a simple mobile device

Improve operational efficiencies and employee satisfaction to see more patients, spend more time providing care, and keep administration costs down.

  • Raise employee satisfaction and quality of care by tapping into scheduling data to organize appointments and walk-ins, allocate resources, and match employee competencies to patient needs
  • Optimize the use of floor space with a customer journey discovery process to assess the progress from check-in through post-care
  • Improve the working environment by raising patient satisfaction through confidentiality measures, lower actual and perceived wait times, and well-matched interactions
  • Discover ongoing process improvements based on volume and feedback data and statistical performance analysis of each environment, time period, and caregiver

Healtcare Panel

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