Patient Experience matters in a changing World
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Patient flow is critical to delivering the best possible healthcare experience. But skills shortages, increased efficiency targets, and added time and budget pressures make it a real challenge.
Examine your experience
Knowing that a patient’s experience starts before they arrive at your facility and continues long after they’ve received care, are you confident that satisfaction is guaranteed?
Everyone wants the best possible assistance and a comfortable transition through the system. You want to be there for patients every step of the way, but that’s a real challenge when you’re facing skills shortages, increased efficiency targets, and more demands on your time than ever before.
Achieving a better patient and information flow means removing the barriers to productivity, reducing unnecessary administration, allowing patients to exercise choice, and focusing on quality of care – and eliminating the pain of waiting in line.
Qmatic provides the digital intelligence healthcare institutions need to analyse the experience of citizens and staff. We help healthcare to get the most value from their resources, without adding to personal workloads.
We understand the patient journey – it’s in our DNA – and have proven the benefits of our global experience with many healthcare providers. We offer complete customer journey management and implementation, including experience design, mobile solutions, technical deployment, measurement and ongoing support, so you have everything you need to hit your efficiency targets.
Download a Patient Experience Insight Guide
Download one of our guides, focused on the key consideration’s healthcare providers need to consider when digitizing the patient journey
Wait Times
Read how digitization of the patient journey can reduce wait times
Employee Engagement
See how digitizing the patient journey improves employee engagement
Patient Churn
Discover why digitization of the patient journey Improves patient loyalty
Qmatic - Improving Patient Experience
- Streamline customer-facing processes, provide faster services and more transparent processes reducing waiting times
- Empowering patients to be in control and giving them choice of when and who to see
- Letting patients understand and trust the process by making them feel known, valued and treated fairly
- Let your patients know where they are in the process and when they will be served, helping them make informed decisions
- Enable customers provide feedback, in real-time providing powerful insights into patient satisfaction
Read our blog posts
How to do a Patient Waiting Time Analysis
The customer has for a long time been in control, this is a well-known trend. When it comes to healthcare around the world this has often not been the case for patients. However, this is changing...
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A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement.
