Patient journey management for the healthcare industry

Streamline the patient journey with a patient management system to improve patient experience, patient flow, and staff efficiency across the organization.

Transform patient and staff experiences with smart solutions

Improve the patient journey in every touchpoint physically and virtually with patient management software. Manage your patient journey from pre-arrival to post-service, and streamline your healthcare organization with omnichannel queue management solutions to keep both patients and staff informed, safe, and content.


Manage patient flow efficiently, reduce staff workload, and get insights into your hospital operations. 


Bring calm and structure for patients to navigate their way during lab visit, and increase operational and staff efficiencies with automated workflows.


Reduce wait times and keep patients informed, manage staff workload with automated workflows and processes.

Outpatient clinics

Optimize resources and capacity, keep patients informed every step of the way and create a balance between booked appointments and walk-ins for better efficiency.


Shorten patient wait time and remove uncertainty

Streamline patient arrivals and waiting processes to create better patient flows and improved patient experience. With Qmatic's patient management system you can:

  • Keep patients updated with reminders, check-in information, location information, and wait time specifics.
  • Allow patients to wait anywhere, even off-premises, with Mobile Ticket, creating more pleasant waiting experiences.
  • Encourage patients to use self-service options, putting control in their hands and improving patient flow, while also reducing staff workload.

Optimize patient flows and minimize large crowds

Optimize your patient flow by managing the stream of patients and minimizing large crowds to create a smooth patient journey, while reducing infection risks on the premises and keeping patients and staff safer.

  • Reduce the number of walk-ins and give your staff more control of the patient flow with appointment scheduling.
  • Enable touchless sign-in to let patients check in via a link on their smartphone without touching any surfaces.
  • Allow patients to wait off-premises with a Mobile Ticket to avoid large crowds in your waiting area. 

Improve staff well-being with intelligence-based resource planning

With a clear overview of patient flow, you can improve staff planning and use your resources more efficiently, making sure you always have the right competence in the right place. 

  • Manage staff distribution and patient flow with an appointment scheduling system and get better control of the stream of patients to plan your resources accordingly.
  • Get insights into your daily operations and identify areas of improvement with real-time monitoring and business intelligence tools.
  • Increase staff productivity and efficiency by automating administrative tasks with a patient management system and enabling self-registration solutions for patients.

Improve patient experience with online feedback

Learn more about your patients’ satisfaction and get their feedback directly after the treatment to identify areas for improvement to enhance the overall patient experience.

Qmatic offers both simple on-site feedback solutions and advanced online surveys for follow-ups after patient visits. 


One system for all

Qmatic’s patient management software can be integrated with third-party solutions, such as HIS/EHR systems, making sure that hospital staff can work in the same system and only one calling list, instead of dealing with several queues.

  • Full integration lets staff handle everything in one system with full control of the patient flow.
  • Scheduling, queuing, and self-service are all fully integrated with each other, creating a smooth patient journey.
  • Enables staff to deal with scheduled appointments, drop-in visits, and late arrivals efficiently in the same easy-to-use system.


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Create a better patient experience