Shorten waiting times and take away patients’ uncertainty
Streamline patient arrivals and waiting process for a better patient flow and experience. With Qmatic solutions, you can:
- Keep patients updated with reminders, check-in information, location information, and wait time specifics
- Allow patients to wait anywhere, even off-premises, with Mobile Ticket, creating more pleasant waiting experience
- Encourage patients to use self-service options, putting control in their hands and improving patient flow, while also reducing staff workload
Minimize physical touchpoints to keep patients and staff safe
By reducing the number of physical touchpoints in the patient journey, you also reduce the risk of virus spread on the premises, keeping both patients and staff safer from the risk of infection.
- Reduces the number of walk-ins and gives healthcare providers more control of the customer flow with appointment booking solutions.
- Enable touchless sign-in to let patients check in safely, without touching any surfaces.
- Allow patients to wait off-premises with a Mobile Ticket to enable social distancing in your waiting area.
Improve staff well-being with intelligence-based resource planning
With a clear overview of patient flow, you can improve planning and use your resources more efficiently, making sure you always have the right competence in the right place.
- Manage staff distribution and patient flow with appointment booking solutions, and get better control of the flow and plan your resources accordingly.
- Get insights into your day-to-day operations and identify areas of improvement with real-time monitoring and business intelligence tools for analysis of historical data
- Increase staff productivity and efficiency by automating administrative tasks and enabling self-service for patients
Improve patient experience with online feedback
Learn more about your patients’ experience, get their feedback directly after the treatment and identify areas for improvement based on data.
Qmatic offers both more simple on-site surveys and online surveys for more complex questions. Online surveys have the added advantage that patients can answer whenever they want. Modules offer several pre-defined reports tailored for patient feedback data.
One system for all
Qmatic’s solutions can be integrated with third-party solutions, such as HIS/EHR systems, to make sure that hospital staff only need to work in one system and one line in the calling list, instead of dealing with several queues.
- Full integration lets staff handle everything in one system with full control of the patient flow
- Scheduling, queuing, and self-service are all fully integrated with each other, allowing a smooth patient journey
- Enables staff to deal with scheduled appointments, impromptu visits, and late arrivals efficiently in the same easy-to-use system
Resources
The Patient Journey Management Guide
Learn how you can drive better patient-centric experiences by improving staff engagement amid challenges such as tightening budgets, a growing talent shortage, and increased patient volume.
Alliar Reduces Average Wait Time and Increases Productivity with Qmatic
See how Alliar improved the patient flows, enhanced the patient experience, and optimized operations at its diagnostics center with Qmatic.
How the Patient Experience in Hospitals Can Influence Better Overall Health Outcomes
Learn how healthcare facility can create better efficiencies, and improve its bottom line all while achieving better overall health outcomes for its patients.