Patient flow management for laboratories

Streamline the patient journey to reduce the actual and perceived wait times, and keep your patients informed every step of the way. With Qmatic solutions, you can:

• Reduce actual wait times with a queue management solution that streamlines the entire queuing process
• Remove patients’ uncertainty by guiding them through their visit with displays and messaging services that provide information on where to go, where to wait, and expected wait times
• Let patients wait remotely and keep them updated with Mobile Ticket, helping even further to reduce perceived wait times 

Create a better work environment and processes to reduce staff stress, and avoid costly turnover with a solution that helps manage staff workload.

• Handle heavy and unpredictable demands efficiently with streamlined processes, automated workflows, and patient self-service options to improve efficiency
• Provide staff with a quick overview of key performance indicators and the current situation in the laboratory
• Manage resource allocation and workload by using demand forecasts to plan resources evenly between peak and quiet times
• Promote a tranquil and disruption-free work environment

Learn how you can transform your laboratory by by creating seamless journeys, empowering staff, and increasing operational efficiencies.

This whitepaper covers:

• The key elements of a compelling patient experience
• How to manage the patient journey efficiently
• How to increase operational efficiencies by prioritizing staff engagement and welfare
• The action items for creating and managing a high-performing laboratory