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Queue Management
Optimize the patient flow, minimize queues and waiting time and create the perfect patient experience with our queue management system.
Reduce wait times and improve patient experience
Streamline the patient journey to reduce the actual and perceived wait times, and keep your patients informed every step of the way. With Qmatic solutions, you can:
- Reduce actual wait times with a queue management solution that streamlines the entire queuing process
- Remove patients’ uncertainty by guiding them through their visit with displays and messaging services that provide information on where to go, where to wait, and expected wait times
- Let patients wait remotely and keep them updated with Mobile Ticket, helping even further to reduce perceived wait times
Increase operational efficiencies in your laboratory
Bring structure to your laboratory, optimize workflows and utilize resources more efficiently.
- Empower staff with a complete set of tools in their workspace to control the patient flow from arrival to discharge
- Manage queues and notify patients when it’s their turn to be served based on automation roles or cherry-picking from a unified desktop
- Get a clear view of service demands, patient feedback, wait times, and staffing requirements with business intelligence tools
- Identify emerging trends and make data-driven decisions by accessing real-time data of workflows, current situations, and service performance metrics
Improve the employee experience
Create a better work environment and processes to reduce staff stress, and avoid costly turnover with a solution that helps manage staff workload.
- Handle heavy and unpredictable demands efficiently with streamlined processes, automated workflows, and patient self-service options to improve efficiency
- Provide staff with a quick overview of key performance indicators and the current situation in the laboratory
- Manage resource allocation and workload by using demand forecasts to plan resources evenly between peak and quiet times
- Promote a tranquil and disruption-free work environment
Leverage data for improved efficiencies and experience
Obtain the relevant data and actionable insights to transform your laboratory. Qmatic's Business Intelligence tools include:
- Real-time dashboard, including a 360° overview of your service environment, the number of waiting patients, real waiting time and estimated waiting time.
- Reports on branch performance, daily patterns, staff benchmark, patient feedback, waiting time and treatment time, time/date trend analysis
- Demand forecast to allow you to plan resource allocation in advance
Whitepaper: Transforming patient experience in laboratories
Learn how you can transform your laboratory by by creating seamless journeys, empowering staff, and increasing operational efficiencies.
This whitepaper covers:
- The key elements of a compelling patient experience
- How to manage the patient journey efficiently
- How to increase operational efficiencies by prioritizing staff engagement and welfare
- The action items for creating and managing a high-performing laboratory
Virtual Waiting Room
Allow patients to wait anywhere using a smartphone and monitor their progress in real-time and receive notifications when it’s their turn to be served.
Reporting and Analytics
Generate comprehensive, up-to-date insights you need to make better data-driven business decisions that optimize operations and delight patients at every touchpoint.
Messaging
Keep patients informed on every step of the journey via SMS and email. Notify your customers when they are next in line, remind them of their upcoming appointment and provide other relevant information before the visit.
Real-Time Dashboard
Access real-time data of workflows, current situation, and service performance metrics. Identify emerging trends, visualize wait times, transaction times, the number of patients waiting, and more.
Patient Feedback
Gather insights into your patients’ needs, strengthen patient relationships, and boost patient satisfaction at every touchpoint.
Staff Applications
Empower your workforce with intuitive and user-friendly apps for serving and managing waiting patients.
Digital Signage & Voice Announcements
Communicate clearly and visibly with integrated media, audio announcements, and queue information to everyone in your waiting area.
“Qmatic was the solution that best fits what we were looking for. A system that monitors the Customer Service levels and the waiting times in real-time. In addition to offering all the customizations that our business needs, including integration with our Medical ERP system and Business Intelligence”
Luiz Masetto, Processes and Operations Coordinator, Alliar Group
