Patient Feedback

Capture feedback to drive quality of care and deliver better patient journeys and healthcare experiences.

qmatic customer feedback sm qmatic customer feedback smqmatic customer feedback sm

Engage with your patients and start improving the patient journey today.


Let your patients share their feedback and experiences

Collect information about patients' experiences directly from the source and identify gaps that allow you to improve your patient care.


Engage with your patients conveniently

Send out customized surveys via SMS/email and engage with your patients at their convenience - before, during, or after discharge. 


Optimize your patient journeys

Learn from your patient feedback to optimize the patient journey and improve operational efficiency. 

qmatic customer feedback sm
Patient Experience Survey

Create patient-centered surveys to elevate the quality of care

Design patient feedback surveys that collect vital information about the entire patient journey, helping you pinpoint areas of improvement to elevate your patient experience. 

Our patient feedback forms offers a user-friendly interface with multiple-choice options, stars and smiley rating, free text, yes or no options, and more.


Use patient feedback to optimize patient care

Transform your patient feedback into actionable insights and optimize your processes to achieve higher patient satisfaction and smoother patient journeys. 

With Qmatic's Business Intelligence tools, you can access powerful reports, real-time dashboards, and other features that provide a holistic view of your performance and help you make data-driven decisions.  


How does it work?

Allowing your patients to provide feedback has never been easier. 

  1. Patient visit: The patient books an appointment or arrives for drop-in care and joins a queue via a self-service kiosk or Mobile Ticket.
  2. Survey send-out: After the visit, a survey invitation is sent to collect the patient's feedback via SMS, email, or the used Mobile Ticket. 
  3. Patient feedback is collected: Once the patient provides their feedback, the data is stored and is at your disposal for analysis. 

Contact Us

Schedule a consultation with one of experts

Fill out the form and explore the possibilities a patient feedback solution can bring to your operations.