Best software 2025

Self-service kiosks

Q: How does a self-service kiosk work?

To use a self-service kiosk, customers select the service they need and either check in for their appointment or join the queue. They can search using their appointment ID provided at booking. The kiosk then prints a physical ticket or, when supported, sends a digital ticket to the customer’s phone.

Q: Is the kiosk accessible?

Qmatic’s certified kiosks can include accessibility features such as a navigation keypad, multiple language options, an assist button, and various mounting options to support visitors with different needs.

Q: What does certified hardware mean?

Certified hardware refers to kiosks and related devices that have been officially tested and approved to work reliably with Qmatic software. Certification ensures the hardware meets Qmatic’s technical, performance, and compatibility standards, reducing the risk of system failures and helping ensure all features function as intended.

Q: Do I need to have a kiosk to use Qmatic?

No. You do not need a kiosk to handle appointments and walk-in visitors with Qmatic. You can use Mobile Ticket so customers can join the queue for your services using their mobile devices, and customers can also check in for appointments via SMS where supported.

Optimize the customer flow, reduce queues and wait times and improve customer experience with self-service kiosks for arrival and check-in.

Key Benefits

Why Self-Service Kiosks?

Streamline customer flow, reduce wait times, and enhance operational efficiency with our self-service kiosks. From appointment check-in to joining a queue, we help create a smoother experience from the moment customers arrive at your premises.

Enhance Customer Experience

Reduce waiting times and queues
Offer a personalized and unified experience based on service needs
Create a relaxed and enjoyable service environment

Improve Operations

Segment customers to different queues to avoid unnecessary waiting
Free up staff to focus on higher-value tasks that improve service quality
Reduces employee workload by streamlining check-in and queue management

Increase Sales

Reduce transaction times, walkaways, and no-shows
Identify customers for cross-selling and upselling during check-in
Match staff member to customer needs to improve trust and loyalty

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Kiosks for an unmatched check-in and waiting experience

Qmatic's certified kiosks are designed to offer the perfect solution for your customers to check in for an appointment or get in line for different services as soon as they arrive, creating a smooth customer experience.

Whether in healthcare settings, public institutions, retail, or banking, these versatile, low-maintenance kiosks are built to withstand frequent use.

With our certified self-service hardware, you receive the latest technology, future-proof compatibility, and long-term durability to protect your investment.

Elo kiosk with barcode and QR code scanner for appointment check-in

Barcode / QR code scanner

The barcode/QR scanner allows visitors to scan the QR code from the appointment confirmation email instead of manually entering the confirmation number to check in.

Assist Button

The Assist Button is designed to offer visitors an easy way to call for staff assistance. Once pressed, a notification is sent to Qmatic’s staff application, ensuring your team is promptly informed of any customer...

Navigation Keypad

The Navigation Keypad helps kiosk users with visual impairments, reading difficulties, or fine motor skills navigate the kiosk using tactile buttons and audio directions.

Prestop

Prestop delivers premium, Dutch-made, TAA-compliant, and EAA/ADA-compliant self-service solutions globally.

Elo

Elo brings 50+ years of innovation to secure, scalable self-service hardware.

Arapahoe County Clerk and Recorder's Office

After deploying Qmatic, the Arapahoe County Clerk and Recorder’s Office reduced average wait times by 75%.

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Stadium

“The advantage for me as a store manager in having a queuing system at the shoe department is that I experience our staff as more relaxed. You don’t get as stressed, and it benefits their work environment.”

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City of Minneapolis Service Center building

The City of Minneapolis Service Center

"The benefits that Qmatic provides our customers is the ability to have control of their experience in the Service Center being able to create an appointment and check themselves in or from the number of kiosks that we...

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FAQs

What is a self-service kiosk?

A self-service kiosk allows visitors to easily check in for a booked appointment or select a service to join the queue in various service environments, including government offices, hospitals, and retail.

How does a self-service kiosk work?

To use a kiosk, customers can simply select the service they need, join the queue, and get a ticket. Or choose to check for an appointment using your appointment ID provided upon booking. The kiosk will print a ticket or send a digital ticket to your phone if supported.

Is the kiosk accessible?

Our certified kiosks can include accessibility features such as a navigation keypad, multiple language options, an assist button, and various mounting options. Learn more about our accessibility features here: Accessibility Features

What does certified hardware mean?

“Certified hardware” refers to kiosks that have been officially tested and approved to work reliably with Qmatic software. The certification ensures that the kiosk hardware meets Qmatic’s technical, performance, and compatibility standards. Using certified hardware like kiosks, accessories, and other devices reduces the risk of system failures, ensures better support, and guarantees that all features function as intended.

Do I need to have a kiosk to use Qmatic?

No, you don't need a kiosk to handle appointments and drop-ins at your location. You can use a Mobile Ticket and allow customers to join the queue for your services using their mobile devices. Customers can also check in for an appointment via SMS. Learn more about Mobile Ticket

Self-service kiosks

Why Self-Service Kiosks?

Enhance Customer Experience

Improve Operations

Increase Sales

Kiosks for an unmatched check-in and waiting experience

Improve your self-service experience with the right accessories

Explore our kiosk partners

What our customers say

FAQs

See how Qmatic can transform your customer journey