Qmatic Device Management
Care-free management and support for
your Qmatic Certified Hardware.
Focus on what matters most—your customers. We’ll handle the rest.
Qmatic Device Management (QDM)—included with our hardware licenses and subscriptions—is a managed device service that provides the expertise and support needed to manage everything from initial setup and configuration to ongoing maintenance and troubleshooting for all your Qmatic Certified Hardware devices.
With QDM, we ensure that all your Qmatic Certified Hardware stays secure against vulnerabilities and performs optimally throughout its lifecycle with security updates, most recent Android OS upgrades, and device enhancements.
Our team of experts will take care of any required updates or issues that arise, so you don’t need to physically interact with each device or have internal hardware expertise on hand. This way, you can allow your teams to focus on what matters most—your customers.
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Software and security updates
Ensure that your certified hardware is secure against vulnerabilities and performs optimally throughout its lifecycle with scheduled security updates, Android OS upgrades, and device enhancements.
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Proactive monitoring
Our global technical support team continuously monitors, detects, and resolves any certified hardware issues before they cause costly downtime, saving time and effort.
Remote assistance and support
Get timely and effective remote assistance and support to minimize downtime and optimize the performance of your Qmatic Certified Hardware.
Seamless deployment and enrollment
QDM ensures fast, easy, and secure large-scale deployment and enrollment, with pre-configured hardware ready for immediate use upon arrival.
Automatic app updates
Receive automatic updates for your Qmatic Display and Kiosk apps to access the latest features and improvements.
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Kiosk mode
Secure your Check-in Kiosks with kiosk mode to prevent tampering and ensure uninterrupted service in public settings.
Streamlined support
QDM removes the need for technicians to be present on-site to assess and resolve issues, meaning minimized downtime and reduced time to resolution.
Minimized disruption
Security and software updates are scheduled outside of business hours, and no interaction is needed at the devices, ensuring minimized disruption to your daily operations.
Care-free device management
QDM makes hardware support and device management effortless. By having staff on hand to assist and manage your devices remotely, problems are resolved sooner, and fewer resources are needed to manage devices, reducing the workload of your internal teams.
Enhanced security
Enhance the security of your Qmatic Certified Hardware by keeping your devices up to date with software and security updates. This reduces the risk of vulnerabilities and ensures optimal performance throughout their lifecycle.