Manage the entire customer journey
Take care of your visitors already before they arrive - with Orchestra 7 you can offer both online appointment booking and mobile tickets. Once on your premises you may opt to allow for check-in via a self-service kiosk, a reception or offer both and let your visitor decide which method to use. Finally, when the visit is over, Orchestra 7 also lets you reach out and ask for customer feedback in order for you to learn more and stay in touch with your visitors.
Always aligned with your needs
Thanks to its modular design Orchestra 7 may be tailored to suit your specific needs, with regards both to functionality, number of branches and amount of users. And, as your needs change, Orchestra offers all the flexibility need to adapt.
Communicate
Your customer’s journey starts with your very first interaction. Whether it is mobile, text or digital, we can help you deliver the most attentive customer engagement.
Collect
Always know how well you are meeting needs. Continually improve customer and employee engagement by capturing feedback and monitoring interactions.
- Transaction Outcomes
Monitor transactions, staff and processes to create greater efficiencies. - On-site Feedback
Collect feedback from customers while they are in your physical location. - Feedback Surveys
Use online surveys to gain insight into your visitors’ experience. Supports multiple types of questions and conditional follow-up questions.
Serve
Raise the level of efficiency and service across every part of the visit. From desktops to tablets, connect the right staff with the right information to your customers.
- Counter Terminal
Streamline the process and empower your customer to check in and know the next steps. - Reception Terminal
Check in quickly and easily with a well-informed staff member.
Gather and analyze
Choose the data that best provides you the ability to stay nimble. From real-time analytics to historical insights, tailor your dashboards to most effectively impact your current operations.
-
Standard Reports
Automated reports offer the most important business metrics, trends, and exceptions.
-
Custom Reports
Customize reports for analytics to give you the insights and information that you need for your business
-
Dashboard
Gain a real-time view of useful, actionable information about how well your operations are working.