Qmatic
Orchestra 7

Your customer’s journey starts with your very first interaction. Whether it is mobile, text or digital, we can help you deliver the most attentive customer engagement.

• Staff Notification
  Enable staff productivity by having information at their fingertips that make it easier to provide great customer service.

• Media Displays
  Showcase messages and relevant content in your environment.
• Customer Notification
  Live up to your customer’s expectations by keeping them informed on every step of their journey.
• Digital Signage
  Create tailored content that informs and engages your customers.
• SMS
  Communicate with your clients via text for a seamless experience.
• Context Marketing
  Design more personal and relevant interactions by having insights into their needs.
• Voice Announcements
  Keep your customers updated through audio with efficient and direct information.
• Mobile Tickets
  Allow your customers to queue virtually using their phone to access your ticketless system.

Always know how well you are meeting needs. Continually improve customer and employee engagement by capturing feedback and monitoring interactions.

• Transaction Outcomes
  Monitor transactions, staff and processes to create greater efficiencies.
• Branch Customer Feedback
  Collect feedback from customers while they are in your physical location.
• Customer Feedback SaaS
  Use online surveys to gain insight into your visitors’ experience. Supports multiple types of questions and conditional follow-up questions.

Raise the level of efficiency and service across every part of the visit. From desktops to tablets, connect the right staff with the right information to your customers.

• Counter Terminal
  Streamline the process and empower your customer to check in and know the next steps.
• Reception Terminal
  Check in quickly and easily with a well-informed staff member.

Gain total control over the customer experience from one location. Manage your operations from a central server to ensure that you always stay up and operating.

• Hardware Monitoring
  Keep an eye on your platform from a central location to know all hardware is functioning correctly.
• Auditing
  Log and report all user activities and configuration changes made in the system.
• Surface Editor
  Manage digital surfaces across multiple locations with a true web-based what-you-see-is what-you-get interface.
• LDAP
  Grant specific user permissions allowing access only to information they need.

Maximize the value of your investment with flexible integrations to external systems. Seamlessly exchange information between your existing business systems, devices and users.

• HL7
  Meet international standards to transfer clinical and administrative data between applications used by various healthcare providers.
• WFM
  Pull in the data of your workforce management tools to further optimize performance.
• Entry Point
  Manage the initial interaction and collect data as the customer journey begins.
• Service Point
  Whether face-to-face or self-service, track the interactions as your customer engages.
• Digital Signage
  Connect with your digital signage solutions to create a complete ecosystem.

Choose the data that best provides you the ability to stay nimble. From real-time analytics to historical insights, tailor your dashboards to most effectively impact your current operations.

• Standard Reports
  Automated reports offer the most important business metrics, trends and exceptions.
• Custom Reports
  Customize reports for analytics to give you the insights and information that you need for your business
• Dashboard
  Gain a real-time view of useful, actionable information about how well your operations are working.