Regardless of whether you need a system for smooth queue management or a robust platform for omni channel customer journey management - Qmatic Orchestra 7 is the solution.
Within each of the following areas, you have a choice of modules to help deliver the perfect customer journey for your environment.
Your customer’s journey starts with your very first interaction. Whether it is mobile, text or digital, we can help you deliver the most attentive customer engagement.
Staff Notification
Enable staff productivity by having information at their fingertips that make it easier to provide great customer service.
Always know how well you are meeting needs. Continually improve customer and employee engagement by capturing feedback and monitoring interactions.
Raise the level of efficiency and service across every part of the visit. From desktops to tablets, connect the right staff with the right information to your customers.
Gain total control over the customer experience from one location. Manage your operations from a central server to ensure that you always stay up and operating.
Maximize the value of your investment with flexible integrations to external systems. Seamlessly exchange information between your existing business systems, devices and users.
Choose the data that best provides you the ability to stay nimble. From real-time analytics to historical insights, tailor your dashboards to most effectively impact your current operations.