Connecting People
to Public Services
Improve efficiency to better serve more citizens
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QMATIC SOLUTIONS FOR PUBLIC AND GOVERNMENT
In the age of the empowered citizen
Today’s citizen expects to see their tax dollars translated into accessible, competent service – when and how they demand it, online or off.
Surprise and delight with a less stressful, more pleasant service experience.
- Minimize appointment anxiety by giving the citizen control of online appointment management and check-in.
- Reduce actual and perceived waiting times with relevant communications via mobile, SMS and digital signage provided to entertain and inform.
- Improve service quality by matching citizens with skilled employees.
- Post-service, invite citizens to provide immediate feedback.
Improve productivity and job satisfaction
- Maintain a relaxed environment at every touch point to help the citizen move comfortably from appointment through post-service
- Raise employee fulfilment and happiness by keeping them informed, facilitating communication and enabling greater productivity
- Improve resource, operations and budget efficiencies by monitoring and controlling appointment levels, matching employee capacity to volume, and setting alarms to monitor capacity management
- Optimize space to accommodate higher volume and improved use of waiting space
- Continuously drive improvements through real-time citizen feedback, and performance data and benchmark reports
Download our
White Paper
This white paper describes how to improve customer experience and operational effiency in government using customer journey management methodologies.
