Queuing solutions for government offices

A smart queue management system for ensuring safe, smooth customer journeys and improving staff efficiency in public services & government offices

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Safe queuing in public and government offices

Virtual Queuing Solutions in the Public SectorThe current situation regarding the COVID-19 pandemic poses challenges for public service providers. Some government offices and agencies need to remain open while dealing with restrictions.

How can government offices ensure safe customer journeys and work environment for staff, while also striving to deliver services and improve customers' satisfaction?

With virtual queuing and appointment management solutions, it's possible to:

  • Manage citizen flow
  • Implement social distancing queuing for citizens
  • Minimize the risk of virus spread in your service areas
  • Improve staff efficiency

Learn more about virtual queuing solutions and appointment systems in the public sector in this guide.

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Our solutions

Appointment scheduling
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Maintain social distancing while providing services to customers

Appointment management solutions by Qmatic aims to equip service providers with tools that help them deliver excellent services while keeping high safety standards in government offices.

With appointment booking solutions, you can keep your waiting areas clear and get full control of customer arrival flow, while also increasing efficiency and customer experience.

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Seamless customer journeys with integrated solutions

Qmatic provides integrated solutions that help you manage customers before, during, and after service. From appointment booking and check-in, to queue management and service delivery, everything is integrated to create seamless customer journeys.

To make sure that government offices and public agencies can cater to customers from all backgrounds, we’ve developed omnichannel customer journey solutions to provide accessible touch points across different channels and spaces. Your customers can connect to your services in physical or digital environments, or a mix or both.


Improve operational efficiency with customer journey management solutions

Government offices across the world are facing the problems of skills shortages, increased efficiency targets, and more demands on time and budget than ever before. 

Our solutions cover complete customer journey management and implementation, including experience design, mobile solutions, technical deployment, measurement and ongoing support, so you have everything you need to hit your efficiency targets.


Smart queue management system for government offices

Qmatic provides the digital intelligence public services need to analyse the experiences of customers and staff. We help government institutions get the most value from their resources, without adding to personal workloads.

Our waiting line management solutions help:

  • Reduce customer wait times
  • Optimize resources and improve staff efficiency
  • Increase customer satisfaction
  • Streamline processes and improve service quality


Choosing a customer journey management solution for government agencies

There's a lot of things to consider before investing in a customer journey management solution, but how do you make sure it ticks all the boxes and fulfills your organization's needs?

Download this guide to learn about what to consider and how to choose a solution that fits you.

Download the guide


Customer stories Read more about how others have solved their problems

City of Wolverhampton Council

Like many local government organisations, the City of Wolverhampton Council is committed to protecting and improving the services it delivers to its 250,000+ residents, despite facing skills shortages, increased efficiency targets, and more demands on time and budget.

City of Wolverhampton Council - public customer story

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Humboldt University of Berlin

Humboldt-Universität zu Berlin, a university of excellence in Germany, deals with complex demands over 22 services in the Student Service Center. The university manages to deliver faster processing of issues, reduce waiting time by 90%, and get high employee satisfaction. 

Humboldt-Universität zu Berlin - public customer story

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Do you need more inspiration?

Find more information, insights, and recommendations on our blog.


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