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The current situation regarding the COVID-19 pandemic poses challenges for public service providers. Some government offices and agencies need to remain open while dealing with restrictions.
How can government offices ensure a safe citizen journey and work environment for staff, while also striving to deliver services and improve citizens' satisfaction?
With virtual queuing and appointment management solutions, it's possible to:
Read this guide to learn more about virtual queuing solutions and appointment systems in the public sector.
Governments across the world are increasingly focusing their efforts on delivering services that keep their citizens moving more effectively – and eliminating the pain of waiting in line. This is set against a backdrop of the rise of the digitally oriented, on-demand, smart device-savvy citizen who wants to access the services they need through their preferred channels and with as little friction as possible.
Providing the best possible experience for a range of citizens isn’t easy. Then there’s the ongoing pressure of regulatory changes and data privacy. And it becomes a real challenge when you’re faced with skills shortages, increased efficiency targets, and more demands on your time and budget than ever before.
Qmatic provides the digital intelligence public services need to analyse the experience of citizens and staff. We help government institutions get the most value from their resources, without adding to personal workloads.
We understand the citizen journey – it’s in our DNA – and have proven the benefits of our global experience with many public services providers. We offer complete customer journey management and implementation, including experience design, mobile solutions, technical deployment, measurement and ongoing support, so you have everything you need to hit your efficiency targets.
Public services buildings are often busy places. But if you adopt the right flow strategy, it’s possible to keep citizens moving through the system, while providing a better experience and improving overall service quality for everyone involved.
Download the checklist to see how you can achieve this.
City of Wolverhampton Council
Like many local government organisations, the City of Wolverhampton Council is committed to protecting and improving the services it delivers to its 250,000+ residents, despite facing skills shortages, increased efficiency targets, and more demands on time and budget.
Humboldt-Universität zu Berlin
Humboldt-Universität zu Berlin, a university of excellence in Germany, deals with complex demands over 22 services in the Student Service Center. The university manages to deliver faster processing of issues, reduce waiting time by 90%, and get high employee satisfaction.
How to maintain social distancing when reopening government offices
Government offices around the world are opening up again and the demands on their services are bigger than ever. Here are some tips on how government offices, city halls and other public service offices can assure adherence to regulations and restrictions regarding covid-19 pandemic and still start providing services to the society again.
Improving Government Efficiency with Smarter Service Provision
Governments across the world are under pressure to improve public sector performance and at the same time contain expenditure growth. While factors such as ageing populations and increasing health care and pension costs add to budgetary pressures, citizens are demanding that governments be made more accountable for what they do with taxpayers’ money in the day-to-day delivery of services.
