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Queuing solutions for government offices

A smart queue management system for ensuring safe, smooth customer journeys and improving staff efficiency in public services & government offices

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Safe queuing in public and government offices

Virtual Queuing Solutions in the Public SectorThe current situation regarding the COVID-19 pandemic poses challenges for public service providers. Some government offices and agencies need to remain open while dealing with restrictions.

How can government offices ensure safe customer journeys and work environment for staff, while also striving to deliver services and improve customers' satisfaction?

With virtual queuing and appointment management solutions, it's possible to:

  • Manage citizen flow
  • Implement social distancing queuing for citizens
  • Minimize the risk of virus spread in your service areas
  • Improve staff efficiency

Read this guide to learn more about virtual queuing solutions and appointment systems in the public sector.

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Maintain social distancing while providing services to customers

Appointment management solutions by Qmatic aims to equip service providers with tools that help them deliver excellent services while keeping high safety standards in government offices.

With appointment booking solutions, you can keep your waiting areas clear and get full control of customer arrival flow, while also increasing efficiency and customer experience.

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Seamless customer journeys with integrated solutions

Qmatic provides integrated solutions that help you manage customers before, during, and after service. From appointment booking and check-in, to queue management and service delivery, everything is integrated to create seamless customer journeys.

To make sure that government offices and public agencies can cater to customers from all backgrounds, we’ve developed omnichannel customer journey solutions to provide accessible touch points across different channels and spaces. Your customers can connect to your services in physical or digital environments, or a mix or both.

Operational and cost efficiencies for citizen journey-mod

Improve government efficiency with queue management solutions

Government offices across the world are facing the problems of skills shortages, increased efficiency targets, and more demands on time and budget than ever before. At the same time, customers are becoming more digitally oriented, on-demand, smart device-savvy who want to access the services they need through their preferred channels and with as little friction as possible.

Our solutions cover complete customer journey management and implementation, including experience design, mobile solutions, technical deployment, measurement and ongoing support, so you have everything you need to hit your efficiency targets.

Citizen using mobile phone

Smart queue management system for government offices

Qmatic provides the digital intelligence public services need to analyse the experiences of customers and staff. We help government institutions get the most value from their resources, without adding to personal workloads.

Our waiting line management solutions help:

  • Reduce customer wait times
  • Optimize resources and improve staff efficiency
  • Increase customer satisfaction
  • Streamline processes and improve service quality

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How to keep citizens moving

Public services buildings are often busy places. But if you adopt the right flow strategy, it’s possible to keep citizens moving through the system, while providing a better experience and improving overall service quality for everyone involved.

Download the checklist to see how you can achieve this.

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how-to-keep-citizens-moving-checklist

Customer stories

City of Wolverhampton Council

Like many local government organisations, the City of Wolverhampton Council is committed to protecting and improving the services it delivers to its 250,000+ residents, despite facing skills shortages, increased efficiency targets, and more demands on time and budget.

City of Wolverhampton Council - public customer story

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Humboldt-Universität zu Berlin

Humboldt-Universität zu Berlin, a university of excellence in Germany, deals with complex demands over 22 services in the Student Service Center. The university manages to deliver faster processing of issues, reduce waiting time by 90%, and get high employee satisfaction. 

Humboldt-Universität zu Berlin - public customer story

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Read our blog posts

How to maintain social distancing when reopening government offices

Government offices around the world are opening up again and the demands on their services are bigger than ever. Here are some tips on how government offices, city halls and other public service offices can assure adherence to regulations and restrictions regarding covid-19 pandemic and still start providing services to the society again.

 

How to maintain physical distancing in government offices

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Improving Government Efficiency with Smarter Service Provision

Governments across the world are under pressure to improve public sector performance and at the same time contain expenditure growth. While factors such as ageing populations and increasing health care and pension costs add to budgetary pressures, citizens are demanding that governments be made more accountable for what they do with taxpayers’ money in the day-to-day delivery of services.

 

Improving Government Efficiency with Smarter Service Provision

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