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The current situation regarding the COVID-19 pandemic poses challenges for public service providers. Some government offices and agencies need to remain open while dealing with restrictions.
How can government offices ensure safe customer journeys and work environment for staff, while also striving to deliver services and improve customers' satisfaction?
With virtual queuing and appointment management solutions, it's possible to:
Learn more about virtual queuing solutions and appointment systems in the public sector in this guide.
Qmatic provides integrated solutions that help you manage customers before, during, and after service. From appointment booking and check-in, to queue management and service delivery, everything is integrated to create seamless customer journeys.
To make sure that government offices and public agencies can cater to customers from all backgrounds, we’ve developed omnichannel customer journey solutions to provide accessible touch points across different channels and spaces. Your customers can connect to your services in physical or digital environments, or a mix or both.
Government offices across the world are facing the problems of skills shortages, increased efficiency targets, and more demands on time and budget than ever before.
Our solutions cover complete customer journey management and implementation, including experience design, mobile solutions, technical deployment, measurement and ongoing support, so you have everything you need to hit your efficiency targets.
Qmatic provides the digital intelligence public services need to analyse the experiences of customers and staff. We help government institutions get the most value from their resources, without adding to personal workloads.
Our waiting line management solutions help:
Public services buildings are often busy places. But if you adopt the right strategy, it’s possible to keep citizens moving through the system, while providing a better experience and improving overall service quality for everyone involved.
Download the checklist to see how you can achieve this.
City of Wolverhampton Council
Like many local government organisations, the City of Wolverhampton Council is committed to protecting and improving the services it delivers to its 250,000+ residents, despite facing skills shortages, increased efficiency targets, and more demands on time and budget.
Humboldt University of Berlin
Humboldt-Universität zu Berlin, a university of excellence in Germany, deals with complex demands over 22 services in the Student Service Center. The university manages to deliver faster processing of issues, reduce waiting time by 90%, and get high employee satisfaction.
