Qmatic for Governement Services

Customer experience management for public sector

Digitally transform and integrate your customer services online and onsite with omnichannel experience management solutions

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Provide better customer experience and more efficient services with omnichannel solutions

Qmatic solutions are designed to bring your services online and combine them with an efficient onsite experience. Make it easier for customers to book appointments, reduce their onsite waiting times, and get vital business intelligence to plan your resources better to deliver excellent services.

Councils and city halls

Bring calm and structure for customers to navigate their way and get their needs done, while increasing operational efficiency. Manage visitor flow with appointment scheduling and virtual queuing, and gain insights...

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Colleges and universities

Elevate the student experience and streamline campus operations. From virtual advising and online appointment booking to virtual queues, Qmatic empowers colleges and universities to deliver exceptional student services...

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DMV offices

Keep visitors informed every step of the way and create a balance between booked appointments and walk-ins for better efficiency. Get insights into your operations with analytics to make data-driven decisions.

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Provide flexibility and accessible services for customers

Qmatic’s omnichannel solutions enable you to support in-branch services but also offer outstanding remote assistance, making your services accessible to all customers.

Give accessible options for all customers – let them choose how and when to schedule an appointment, check in, and where to wait
Enable alternatives to in-branch services, including Mobile Ticket for remote waiting with real-time updates, virtual meeting platform for remote services, and online feedback

Improve communication and transparency

Create a calm, relaxed environment by reducing wait times and eliminating uncertainties.

Help customers prepare for their visit with booking confirmation, reminders, and notifications
Keep customers informed at every touchpoint with regular updates and automated notifications through messaging services, Mobile Ticket, or digital signage.
Enable customers to monitor their place in the queue, reducing the perceived waiting time

Increase operational efficiency

Manage staff workload with automated admin tasks, streamlined workflows, and self-service options for customers
Distribute workload evenly during the day, and plan resources in advance
Create automated visitor and queue segmentations
Let staff take a proactive approach in managing visitor flows with a real-time dashboard and statistics, giving them a clear view of service demand and quality, feedback and waiting times
Create a better balance between booked appointments and walk-in visits with appointment management

Get actionable insights from all touchpoints

Get detailed data and insights to optimize your operations, along with extensive statistics and reports on the entire organization to help you improve your operations. Qmatic Business Intelligence include:

360 overview of your visitors
Real-time dashboards
Average wait time and service time
Appointment data, including: no show-rate, early and late arrivals, and numbers of appointment vs walk-in visits
Staff and branch performances
Historical insights and demand forecast

"I would absolutely recommend it to any public jurisdiction that has a public service center. Qmatic is a great system for ticketing and queuing and much more"

Breanna Phelps, Service Center Manager

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Appointment Scheduling

Allow customers to book an appointment anywhere, anytime – giving you the option to even out customer flow and match the right employee with the right customer.

Virtual Queuing

With a virtual queuing system, customers can wait anywhere, monitor their progress in real-time, and receive notifications when it's their turn to be served.

Self Check-In

When customers arrive, they can quickly check-in via a self-service kiosk, mobile device, or reception.

Automated Notifications

Give customers all the information they need while waiting, like regular updates on waiting times via their phone or digitally displayed on screens.

Reporting & Analytics

Generate the analytics needed for continuous operational improvements and a better customer experience with data, like average waiting times and staff performance.

Customer Feedback

Know what your customers think about your service with user-friendly online surveys and applications. Customers can rate their visit in seconds, giving you unique insights to create even better services.

Customer experience management for public sector

Provide better customer experience and more efficient services with omnichannel solutions

Provide flexibility and accessible services for customers

Improve communication and transparency

Increase operational efficiency

Get actionable insights from all touchpoints

Focus on the quality of citizens' experiences

Appointment Scheduling

Virtual Queuing

Self Check-In

Automated Notifications

Reporting & Analytics

Customer Feedback

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