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No time for disruptions
The customer journey can be complex, but at Qmatic, we keep it simple. Our enterprise software and certified hardware ensure a seamless experience at every step of the customer journey, from online booking and check-in to service delivery, feedback, and analytics.
And Qmatic Care is always there to prevent potential disruptions, optimize your system, and ensure nothing jeopardizes your customer experience when operating mission-critical Qmatic systems at scale.
Global support
Our dedicated and experienced support team across Europe and North America offers instant support in almost all time zones, with local representatives in all countries where Qmatic has an office.
Our support team supports over 60 000 customers worldwide in 5 languages and has an impressive track record, proven by the average Customer Support metrics below:
- Customer satisfaction: 87%
- First response time: 48 min (MED)
- Full resolution time: 2.5 hours
Find the right support plan to meet your needs.
Choose the right level of support to help drive value for your business with Qmatic.
- Our Basic, Standard, and Enterprise support plans are available for Qmatic Orchestra.
- Our Standard support plan is included in the Qmatic Experience Cloud subscription.
BASIC
- Email, phone, and web support
Mon- Fri 8 AM - 5 PM (CET)
Mon-Fri 7 AM - 7 PM (EST) - After-hours support
- Support languages
English, Dutch, Spanish, French, German - Target initial response time: <8 hours
- Software updates
ADD-ON SERVICES
- Training
- System configuration changes
STANDARD
- Email, phone, and web support
Mon-Fri 8 AM - 5 PM (CET)
Mon-Fri 7 AM - 7 PM (EST) - After-hours support
- Support languages
English, Dutch, Spanish, French, German - 1-hour first response time
- Software updates
- Integrations support
ADD-ON SERVICES
- Support reports
- Training
- System configuration changes
Certified Hardware Care
- Express Device Replacements
(next-day shipping) - Accidental Damage Protection
- De- and Re-installation Service
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ENTERPRISE
- Email, phone, and web support
Mon- Fri 8 AM - 5 PM (CET)
Mon-Fri 7 AM - 7 PM (EST) - After-hours support
- Support languages
English, Dutch, Spanish, French, German - 1-hour first response time
- Software updates
- Integrations support
- Support reports
ADD-ON SERVICES
- Training
- System configuration changes
Certified Hardware Care
- Express Device Replacements
(next-day shipping) - Accidental Damage Protection
- De- and Re-installation Service
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Email Support
Clients can email our technical support team to create a support ticket..png?width=63&height=50&name=Untitled%20(22).png)
Web Support
Clients can submit an online support form at Qmatic.com at any time for support.
Support channels and resources
Qmatic Xtend
Qmatic Xtend provides clients easy access to install and update extensions, including user applications, language packs, widgets,
and more. Each extension published on Xtend includes a brief description, release notes, and technical product documentation..png?width=63&height=50&name=Untitled%20(21).png)
Phone Support
Clients can call our technical support team via phone using the local support number provided.
