No time for disruptions

Think of Qmatic Care as your own personal enthusiastic tech buddy

In fact, think of it as an entire team of resourceful
developers and proactive technicians, all dedicated to optimizing and streamlining your customer journey management system.

Constantly hard at work on things like technical updates and security upgrades, Care anticipates and prevents potential disruptions and ensures nothing can jeopardize the customer experience.

Care and Orchestra are the perfect fit, and together they keep everything rolling smoothly.

In today's fast-paced world where there's no time for disruptions, Care anticipates and prevents faults and keeps everything rolling smoothly.

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So which Care plan should I choose?

We offer three main Care plans: Care Base, Care Plus and Care Premium, as research and experience has shown us that different organizations and industries have very diverse needs when it comes to support and maintenance.

Care Base

Specialist email support

Software maintenance

Version updates

Care Plus

Industry-specific specialist email & phone support

Software maintenance & version updates

New software upgrades

Offsite system optimization audit


Care Premium

Industry-specific specialist email & phone support

Software maintenance, version updates & new software upgrades

Offsite & onsite system optimization audit

Customer journey analysis

Early adopter input

Selected for your specific needs

In addition to the three main Care plans, we also offer our bespoke Care Select plan – for organizations with particularly unique requirements. Call your local Qmatic representative to discuss your needs.

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Whatever your industry

Care ensures your system is always optimized and working perfectly.

Qmatic keeps it simple

The customer journey can be complex, but Qmatic keeps it simple. Our precision engineered hardware and software streamline every step of the customer journey, from self-service kiosks and online booking modules to interactive administration, control and support tools, statistical analysis systems and business intelligence modules.

And Care is always there, optimizing your system, preventing potential disruptions and ensuring nothing jeopardizes the customer experience. Together, Orchestra and Care are the perfect fit.