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Qmatic Care

Care and Orchestra are the perfect fit, and together they keep everything rolling smoothly.

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No time for disruptions

Think of Qmatic Care as your own personal enthusiastic tech buddy

In fact, think of it as an entire team of resourceful
developers and proactive technicians, all dedicated to optimizing and streamlining your customer journey management system.

Constantly hard at work on things like technical updates and security upgrades, Care anticipates and prevents potential disruptions and ensures nothing can jeopardize the customer experience.

Care and Orchestra are the perfect fit, and together they keep everything rolling smoothly.

In today's fast-paced world where there's no time for disruptions, Care anticipates and prevents faults and keeps everything rolling smoothly.

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Care Base

Specialist email support
Software maintenance
Version updates

Care Plus

Industry-specific specialist email & phone support
Software maintenance
Version updates
New software upgrades
Offsite system optimization audit
eLearning

Care Premium

Industry-specific specialist email & phone support
Software maintenance
Version updates
New software upgrades
Offsite & onsite system optimization audit
Customer journey analysis
Early adopter input
eLearning

Read our summary (PDF document, 1.1 MB)

Whatever your industry

Care ensures your system is always optimized and working perfectly.

Qmatic keeps it simple

The customer journey can be complex, but Qmatic keeps it simple. Our precision engineered hardware and software streamline every step of the customer journey, from self-service kiosks and online booking modules to interactive administration, control and support tools, statistical analysis systems and business intelligence modules.

And Care is always there, optimizing your system, preventing potential disruptions and ensuring nothing jeopardizes the customer experience. Together, Orchestra and Care are the perfect fit.

eLearning – make the most of your system

Care Plus and Premium include Level 1 of Qmatic eLearning, an invaluable online resource to make sure that you optimize your work and get the most out of your Qmatic solution. Here you can hone and refresh existing skills, or develop new ones. And of course, eLearning makes onboarding new staff fast and convenient.

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