Introducing Qmatic Device Management: Care-free management and support for certified hardware

Today, we're announcing the launch of Qmatic Device Management (QDM), a new managed device service designed to provide care-free management and support for Qmatic Certified Hardware devices – including check-in kiosks, waiting area displays, counter displays, customer interaction panels, and staff panels.

Hardware plays a significant role in the customer journey. Devices like check-in kiosks, waiting area displays, and other devices are essential for managing customer flows and enabling organizations to create frictionless customer experiences across branch locations. To ensure that these devices are always available without any unexpected downtime that can disrupt business operations, QDM provides the expertise and support for managing everything from initial setup and configuration to ongoing maintenance and troubleshooting for all Qmatic Certified Hardware devices.

With QDM, any necessary updates or issues that may arise are directly managed by Qmatic, reducing the need for organizations to physically interact with each device or have internal hardware expertise on hand. This ensures that all Qmatic Certified Hardware is secure against vulnerabilities and performs optimally throughout its lifecycle with security and software updates, Android OS upgrades, and device enhancements.

"At Qmatic, we’re always working to enhance our product and service offerings to drive value for our clients,” said Johan Norrman, COO of Qmatic, “With QDM, we ensure that they get the most value from their Qmatic Certified Hardware devices, keeping them up-to-date and secure with scheduled updates, proactive monitoring, and remote assistance. Combined with Qmatic Certified Hardware Care, we can provide comprehensive support coverage from accidental damage protection to software updates and more.”

Key features of Qmatic Device Management:

• Software and security updates: Ensure that your certified hardware is secure against vulnerabilities and performs optimally throughout its lifecycle with scheduled security updates, Android OS upgrades, and device enhancements.
• Proactive monitoring: Our global technical support team continuously monitors, detects, and resolves any certified hardware issues before they cause costly downtime, saving time and effort.
• Remote assistance and support: Get timely and effective remote assistance and support to minimize downtime and optimize your certified hardware performance.
• Seamless deployment and enrollment: QDM ensures fast, easy, and secure large-scale deployment and enrollment, with pre-configured hardware ready for immediate use upon arrival.
• Automatic app updates: Receive automatic updates for your Qmatic Display and Kiosk apps to access the latest features and improvements.
• Kiosk mode: Secure your check-in kiosks with kiosk mode to prevent tampering and unauthorized access, ensuring uninterrupted service in public settings.

To learn more about Qmatic Device Management, please contact us today or visit our product page.