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Enterprise and branch views
Start with all locations, grouped by region, then drill into one branch, its queues and each service point.
AI Live Dashboard
Qmatic AI Live Dashboard
See every branch right now. And the hours ahead.
A real-time view of queues, service points and appointments across all your locations. A built-in forecast warns you when waits are about to rise, so you can open a counter before the line forms.
Forecast for the rest of the day
Predicts the average wait hours ahead, based on today's traffic and your branch's own history.
Alerts before the line forms
Forecast notifications highlight the branches and queues where waits are heading above target, with a suggested action.
Appointments in view
Booked, arrived and pending appointments, current appointment wait and predicted wait at closing time.
Your targets, your colours
Set when wait time, transaction time and visitors per service point turn from green to amber to red.
On any screen
Responsive on desktop, tablet and phone, so supervisors can check the floor while they are on it.
Shift supervisors
“Which queue needs another counter in the next hour?”
Spot pressure early and move staff before visitors notice.
Branch managers
“Will we clear the queue before closing?”
Follow the day against target, including appointments still to arrive.
Regional managers
“Which branch is struggling right now?”
One view across every location in the region, sorted by who needs help.