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Platform

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    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

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    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

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    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

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    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

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    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

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    Counter

    Empower your staff to deliver faster, smoother customer service.

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    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

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    Concierge

    Create a seamless first impression from the moment customers arrives.

  • monitor-play
    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

  • device-mobile
    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

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    Qmatic Care

    Ensure your system is always optimized and working perfectly

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    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

  • sparkle
    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • chats-circle
    Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • headset
    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

  • building-office (1)
    Public Sector

    Deliver faster and efficient services for citizens with streamlined operations.

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

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    Partner program

    Explore the benefits of partnering with Qmatic

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    Sales partner

    Grow your business by selling Qmatic solutions

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    Development partner

    Build integrated solutions that extend Qmatic capabilities

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    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

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    Partner directory

    Find a Qmatic partner in your region

For Partners

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    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

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    Partner Portal

    Already a partner? Log in to the portal

Inisghts

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    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

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    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

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    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

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    News

    Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

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    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

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    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • question
    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education Public Sector

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

Partner program Sales partner Development partner Hardware partner Partner directory

For Partners

Partner Event Partner Portal

Insights

Inisghts

Blog Customer Stories Resources News

About Qmatic

About Qmatic Qmatic Support FAQ
Q-Store
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Best software 2025

Qmatic Certified Hardware

Qmatic certified hardware helps partners and customers choose devices that are tested for use with Qmatic software solutions.

The certification covers self-service kiosks, devices, accessories, reception devices, media players, and related hardware used within the Qmatic ecosystem. The purpose is clear: to support reliable installation, stable performance, and long-term compatibility.

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What Is Q-world Certification?

Q-world is Qmatic’s certification program for hardware used together with Qmatic software solutions.

Certified hardware has been reviewed and tested to confirm that it works correctly with Qmatic solutions and meets expected standards for reliability and ease of use.

 

Why Certified Hardware?

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Tested and Certified

Devices are thoroughly tested by Qmatic to ensure compatibility and reliable performance.

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Ongoing Validation

Certified hardware is continuously validated with relevant Qmatic software releases and device firmware updates.

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Simplified Deployment

Reduce uncertainty with hardware that is ready to deploy and proven to work with the Qmatic platform.

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Reliable Performance

Minimise technical issues during installation and day-to-day operations with certified devices.

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Partner Confidence

Select from a trusted range of hardware that has been verified to meet Qmatic’s quality and compatibility standards.

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Future-Ready Compatibility

Maintain long-term reliability with hardware that is regularly reviewed as both Qmatic and device technologies evolve.

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Who Is It For?

Qmatic certified hardware is relevant for partners, vendors, and end clients.

Partners get a clearer basis for recommending and deploying hardware.

Vendors can show that their products have been tested for use with Qmatic solutions.

End clients benefit from a more stable setup and a smoother service experience.

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How Does Certification Work?

A product can be nominated for Q-world certification by a Qmatic certified partner.

Qmatic then evaluates the product from both an innovation and commercial perspective. If the product is accepted, it is tested in Qmatic’s CDAC lab.

The testing confirms that the product works correctly with Qmatic solutions and meets requirements for reliability, compatibility, and ease of use.

Only products that pass the required tests are awarded certification.

 

Qmatic Certified Hardware

Reliable Hardware for Reliable Customer Journeys

Qmatic certified hardware gives partners and customers a practical way to identify devices that are tested for the Qmatic ecosystem.

It supports better product selection, easier deployment, and more confidence in daily operation.

 

 

Contact us
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Qmatic provides customer journey management solutions, including virtual queuing and appointment booking, to streamline the flow of people in physical environments. Their technology helps organizations optimize service efficiency and improve the overall customer experience.

Qmatic Headquarters

Krokslätts Fabriker 30

431 37 Mölndal
Sweden

Email: info@qmatic.com

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