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Platform

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    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

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    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

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    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

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    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

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    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

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    Counter

    Empower your staff to deliver faster, smoother customer service.

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    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

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    Concierge

    Create a seamless first impression from the moment customers arrives.

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    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

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    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

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    Qmatic Care

    Ensure your system is always optimized and working perfectly

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    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Platform

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    Power Data Platform

    Turn customer journey data into actionable insights with AI-powered analytics to optimize operations, improve efficiency, and enhance customer experiences.

  • sparkle (2)
    Agentic Service Platform

    AI-powered agents that automate customer interactions, manage appointments, and guide visitors across phone, web, and in-person channels, 24/7.

Products

  • chats-circle
    Qmatic Web Agent

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

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    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

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    Qmatic AI Live Dashboard

    Monitor queues, wait times, and service performance in real time with AI-powered forecasts and insights to optimize staffing and improve operational efficiency.

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    Qmatic AI Insights

    Turn customer journey data into actionable insights with AI-powered reporting, allowing you to ask questions in natural language and make smarter, data-driven decisions.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

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    Education

    Create easy access to student services both on-campus and online

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

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    Partner program

    Explore the benefits of partnering with Qmatic

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    Sales partner

    Grow your business by selling Qmatic solutions

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    Development partner

    Build integrated solutions that extend Qmatic capabilities

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    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

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    Partner directory

    Find a Qmatic partner in your region

For Partners

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    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

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    Partner Portal

    Already a partner? Log in to the portal

Insights

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    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

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    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

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    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

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    News

    Stay up to date with the latest news and announcements from Qmatic.

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    Accessibility

    Explore how Qmatic makes its products and solutions more accessible and inclusive for everyone.

About Qmatic

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    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

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    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

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    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Platform

Power Data Platform Agentic Service Platform

Products

Qmatic Web Agent Qmatic AIVA Qmatic AI Live Dashboard Qmatic AI Insights

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

Partner program Sales partner Development partner Hardware partner Partner directory

For Partners

Partner Event Partner Portal

Insights

Insights

Blog Customer Stories Resources News Accessibility

About Qmatic

About Qmatic Qmatic Support FAQ
Q-Store
Request a demo Contact
Screenshot 2026-10-13 at 10.12.44
Qmatic AI

Two AI platforms. One connected service operation.

AI agents that serve your visitors on every channel, and a data platform that shows your teams what is happening, what happened and what comes next. Both run on the visits, bookings and service points you already manage in Qmatic Orchestra.

 
Request a demo Contact us
Two platforms

One for your visitors. One for your teams.

Qmatic Agentic Services Platform

AI agents that serve your visitors on every channel.

Agents that answer the phone, guide visitors on your website and, soon, greet them in the branch. They book, inform and route visitors using live availability from Orchestra.



For visitors, before and during every visit

Explore Qmatic Agentic Services Platform
Qmatic Power Data Platform

Know what is happening, what happened and what comes next.

A live view of every branch, answers to plain-language questions about your service, and soon forecasts and staffing recommendations. 

For supervisors, managers and service leaders

Explore Qmatic Power Data Platform
Better together

Every conversation becomes
a better decision.

 
Agents create the visit

Aiva and AI Web Agent book appointments and place visitors in queues directly in Orchestra.

Orchestra runs the day 

Queues, service points and appointments flow as they do today. No new hardware.

 
The data platform learns

Every visit feeds the Power Data Platform, so your teams see the full picture, from first call to served visitor.

Built for enterprise service

Your data stays yours.

 
 
Never used for training

Your data is not used to train AI models.

Staff privacy by design

Staff names are never sent to the AI model.

 

 
Works with your Orchestra

Orchestra on-premises, Qmatic Cloud Solutions and Managed Services.

Contact us

See Qmatic AI with your own service in mind.

Book a demo with a product expert, or ask your Qmatic partner about a pilot.

qmatic-logo-2022-neg

Qmatic provides customer journey management solutions, including virtual queuing and appointment booking, to streamline the flow of people in physical environments. Their technology helps organizations optimize service efficiency and improve the overall customer experience.

Qmatic Headquarters

Krokslätts Fabriker 30

431 37 Mölndal
Sweden

Email: info@qmatic.com

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