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1 min read
Why enterprise appointment management matters for the customer experience
Today’s society is increasingly connected 24 hours a day. From smartphones and tablets to computers, it is how a growing number of people want to view information, communicate, purchase and conduct routine daily tasks that previously were done manually. Scheduling appointments is routine among many ...
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1 min read
Using customer journey discovery to optimize the customer experience
Designing a solution that provides the means for a personalized and seamless journey is a challenge. If you can incorporate a holistic approach into a wider Customer Experience Management strategy that covers all areas of your store, branch, or hospital design, from doorstep to service, then it will...
1 min read
Six Tips for Enhancing the In-Store Customer Experience
There seems to be a revolution happening in the retail sector right now, and I for one am in favour of it. Retailers are finally convinced that if our high street stores are to survive threats such as ‘showrooming’ and the appetite for online shopping, then they must stop thinking about ‘point of sa...
1 min read
When your welcome falls flat
80% of big companies describes themselves as delivering “superior” service, but only 8% of customers say they’ve experienced “superior” service from these companies [1]. Unfortunately I am not surprised, that’s my personal feeling and experience as well. Many retailers are moving sales online, my co...