Customer Experience Blog - Qmatic

Scheduling appointments is routine among many businesses and organizations today. Learn more about the key benefits of an online appointment management …

A methodology that can be used to decode the customer journey is Customer Flow Management (CFM). CFM allows an organization to systematically manage the …

There seems to be a revolution happening in the retail sector right now, and I for one am in favour of it. Retailers are finally convinced that if our …

80% of big companies describes themselves as delivering “superior” service, but only 8% of customers say they’ve experienced “superior” service from these …