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3 min read
Patient Appointment Systems in Hospitals
The digitalization of the healthcare industry has accelerated in the past few years and there’s no indication that this development will pace down in the near future either. The benefits of using technology, such as patient appointment systems, in hospitals and outpatient clinics are many. In this a...
3 min read
SMS Queues: The Next Frontier in Enhancing Customer Experiences
Looking for a way to deliver better customer experiences? The solution is a lot closer than you think. In fact, it's already in your hands: smartphones. Think about it. People today shop, pay bills, and stay connected with friends and family all through these devices. And according to a survey of ov...
2 min read
How to do a patient waiting time analysis
The customer has been in control for a long time. That is a well-known fact. It has often not been the case in the healthcare industry, though, but patients are catching up fast. With an increasing number of private healthcare provider options and online ‘digital health’ services, patients are clear...