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2 min read
Improving Government Efficiency with Smarter Service Provision
Governments across the world are under pressure to improve government efficiency and public sector performance and at the same time contain expenditure growth. While factors such as aging populations and increasing health care and pension costs add to budgetary pressures, citizens are demanding that...
2 min read
5 reasons to encourage Customer Feedback in Public Services
For public services, customer feedback is often feared as much as it’s appreciated, usually because feedback is only supplied if a visitor has a negative experience, with the vast majority of visitors not bothering to leave feedback at all. However, customer feedback is not something to be feared, i...
2 min read
How to improve citizen flow by empowering front-line staff
Let’s face it; for the majority of people, visiting a public service is a chore that has to be done, not an enjoyable task. It doesn’t matter whether it’s a vehicle licensing center, a tax office or anything else, providing service to citizens as quickly as possible is always a major target for publ...
2 min read
Stop Getting in the Way of your Productivity
For government institutions and healthcare facilities of all types, keeping information, citizens and patients flowing is critical. And that means removing the barriers to your own productivity, reducing unnecessary administration, allowing citizens and patients to exercise choice, and focus on the ...