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2 min read
Hey What’s the Big Idea
We have entered a brave new world where data and insights rule supreme. Gone are the days when the Mad Men scrambled for the big idea between cocktails…a singular selling idea that could be beamed to the masses over television screens. Today it is all about customer experiences that occur across the...
2 min read
Sweeping the steps of Customer Experience in 2014′ – out with the old and in with the new for 2015
A couple of weeks into 2015, I feel it is time to reflect on the last twelve months in the world of Customer Experience. Twelve months is not a particularly long time in the context of a lifetime of experiences, yet it is remarkable what progress can be made in 365 days. If you can remember what you...
1 min read
Using Mobile Queuing Appointments to Improve Customer Experiences
The mobile revolution will inevitably transform most companies business in the next decade and it will trigger a more radical transformation toward systems of engagement. Mobile engagement empowers people to take the next most likely action in their immediate context and in their moments of need. A ...