Customer Experience Blog - Qmatic

Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal …

Ulf Larsson is Product Manager Hardware at Qmatic. Here he touches on how the business has changed during his 30 years at the company.

Smart cities are growing thanks to the data insights coming from the citizens who inhabit them, thanks for intelligent, connected, centralized …

Around the country, DMV branches are employing new technology to increase throughput, reduce wait times, and improve the citizen experience.

High touch point businesses must constantly consider how their CX solutions will be received by a constantly changing customer base, and build an …

Knowing how to differentiate and personalize the customer experience requires honest feedback. Here’s how to gather it quickly and with a high response …

The era of mobile and wearable computing is in full swing and companies are starting to explore ways to improve their operations and customer experiences …

Last week Qmatic hosted our annual partner and client event in Amsterdam with 267 delegates from 50 countries. The theme of the event this year was …