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1 min read
A word to the wise
Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal way of getting things done. Maybe not. It's been more than six years since Apple introduced Siri and voice became one more way to interact with tech...
1 min read
4 Questions to Ulf Larsson, Product Manager Hardware
It took the opportunity to talk to Ulf Larsson recently. He is our Product Manger Hardware, an area that has always been crucial to Qmatic as long as the company has existed. Qmatic has always put pride in actually manufacturing its own hardware – which are the main benefits of doing so? – Control o...
2 min read
How ‘Smart’ Cities are Improving Lives for Communities and Citizens
On city, state, and national levels, government organizations are working to understand how big data technologies could transform how metro areas work. Many have begun to gather, organize, store, analyze and use insights in an effort to become more efficient and improve life for their citizens. For ...
1 min read
Two Ways Qmatic Shapes the Future of Customer Journey
Building a framework for resiliency and the future success of any enterprise involves assessing where the industry is headed, how demographics may change, and what the competition may bring to the marketplace. It also requires that the enterprise have an actionable, future focused strategy for meeti...
2 min read
Not Getting Customer Feedback? You're Missing Opportunity
Knowing how to differentiate and personalize the customer experience requires honest feedback. Here’s how to gather it quickly and with a high response rate. There’s no doubt that we are in the Age of the Customer. In mixed product/service businesses like retailers and banks, online channels have bl...
2 min read
Top 3 Mobile CX Learnings for 2016 From the Great Experience Conference
The era of mobile and wearable computing is in full swing and companies are starting to explore ways to improve their operations and customer experiences using new types of devices and applications. This was evident at Qmatic’s annual partner and client event “Great Experience” where the focus is to...
2 min read
Launching the First Ever Integrated Mobile Gaming and Queue Management App
Last week Qmatic hosted our annual partner and client event in Amsterdam with 267 delegates from 50 countries. The theme of the event this year was “Smart Technology Driving Exceptional Customer Experience”. With speakers from companies such as Forrester, Dixons Carphone, ING, Time Warner Cable and ...
3 min read
The Self-service Revolution and Customer Engagement
Piggly Wiggly in 1916, under the guidance of the pioneering retailer Clarence Saunders, revolutionised the shopping experience. By his idea, of not serving each customer by hand but rather individually pricing items, putting them on a shelf and suggesting customers help themselves, he planted the se...