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9 min read
Government / Government Efficiency / public sector / Hospital
The Sound of Progress: Why AI Voice Agents Are Becoming the New Front Door to Service
For years, voice technology has carried a strange contradiction. On the one hand, speech is the most natural interface humans have. We talk before we type, and we ask questions long before we learn menus. On the other hand, many voice systems have historically felt rigid and transactional. Useful fo...
5 min read
Government / Government Efficiency / public sector / Hospital
A Ticket to the Future: How Qmatic, a Visit from Royalty and Our Partners Shaped the Way the World Waits
Image description: Their Majesties the King and Queen of Sweden during an official visit to Qmatic headquarters. Archival photograph, used with respect. This image is used for historical and editorial purposes only. In the late 1980s, something remarkable happened at a small but ambitious company in...