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2 min read
Why Business Intelligence is Driving Omnichannel Success
The Qmatic Business Intelligence solution equips businesses to map, define and evaluate the customer journey process to attract and keep customers. Over the last several years, offline retailers have seen foot traffic decline as online e-tailers experienced a sharp rise in customer traffic, yet the ...
0 min read
The Customer Holiday: A Poem About the Joy of GO
A happy holidays poem from Qmatic, wishing you a season full of happy customers, great journeys, and short queues. For 30 years, it has been our pleasure to help you create remarkable customer experiences. As we all enjoy another holiday season, we thought you might enjoy a little ditty about custom...
2 min read
Not Getting Customer Feedback? You're Missing Opportunity
Knowing how to differentiate and personalize the customer experience requires honest feedback. Here’s how to gather it quickly and with a high response rate. There’s no doubt that we are in the Age of the Customer. In mixed product/service businesses like retailers and banks, online channels have bl...
2 min read
How Mobile Workforce Solutions Started a Great Journey
Read this story about how Qmatic Orchestra 6 mobile workforce solutions keep a bank employee and his customer connected, efficient, productive, and delighted. On an average, Saturday not so long ago, Nick and Julia were planning a big trip. On this particular Saturday, the husband and wife were head...
3 min read
Orchestra 6: A Leap In Customer Journey Excellence
Qmatic’s Orchestra 6 is an enterprise-class software customer journey management platform for organizations with distributed locations, premises and capabilities. In our connected world, the customer experience is a complex journey across online and onsite touch points. For organizations and their s...