The Customer Holiday: A Poem About the Joy of GO

Kim Wechana is a Product Manager at Qmatic with several years of experience driving product development and delivering solutions that enhance customer and citizen experiences worldwide. Over his years at Qmatic, Kim has played key roles in advancing core capabilities within Qmatic’s cloud solutions, including digital ticketing, wait-time transparency, and workflow optimization. He is also actively focused on how data and AI-enabled capabilities can improve service journeys, supporting smarter decisioning, better prioritization, and more efficient resource utilization across high, volume environments. Known for his structured approach, collaborative leadership, and ability to bridge engineering, design, and commercial teams, he ensures that product decisions are grounded in market needs and long-term strategic value. Kim holds an engineering background from Chalmers University of Technology and brings a unique mix of hands-on technical experience and product strategy expertise to Qmatic’s global product organization.