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Kim Wechana
Kim Wechana is a Product Manager at Qmatic with several years of experience driving product development and delivering solutions that enhance customer and citizen experiences worldwide. Over his years at Qmatic, Kim has played key roles in advancing core capabilities within Qmatic’s cloud solutions, including digital ticketing, wait-time transparency, and workflow optimization. He is also actively focused on how data and AI-enabled capabilities can improve service journeys, supporting smarter decisioning, better prioritization, and more efficient resource utilization across high, volume environments. Known for his structured approach, collaborative leadership, and ability to bridge engineering, design, and commercial teams, he ensures that product decisions are grounded in market needs and long-term strategic value. Kim holds an engineering background from Chalmers University of Technology and brings a unique mix of hands-on technical experience and product strategy expertise to Qmatic’s global product organization.
5 min read
Why AI is becoming an operating model decision, not an IT project
AI is moving from “innovation initiative” to “how the business runs.” Not because every organization has already proven near-term ROI, but because leaders can see what AI changes at the operating-model level: speed, unit cost, resilience, and the ability to scale quality across core workflows. That ...
9 min read
The Sound of Progress: Why AI Voice Agents Are Becoming the New Front Door to Service
For years, voice technology has carried a strange contradiction. On the one hand, speech is the most natural interface humans have. We talk before we type, and we ask questions long before we learn menus. On the other hand, many voice systems have historically felt rigid and transactional. Useful fo...
2 min read
Improving Government Efficiency: 3 Practical Ways to Make a Difference
Government organizations worldwide often find themselves in a difficult position—facing budget constraints while being expected to maintain or even increase the quality of public services despite less funding and rising expectations from citizens and employees. As a result, there is a growing need t...
3 min read
SMS Queues: The Next Frontier in Enhancing Customer Experiences
Looking for a way to deliver better customer experiences? The solution is a lot closer than you think. In fact, it's already in your hands: smartphones. Think about it. People today shop, pay bills, and stay connected with friends and family all through these devices. And according to a survey of ov...
2 min read
Stop Getting in the Way of your Productivity
For government institutions and healthcare facilities of all types, keeping information, citizens and patients flowing is critical. And that means removing the barriers to your own productivity, reducing unnecessary administration, allowing citizens and patients to exercise choice, and focus on the ...
0 min read
The Customer Holiday: A Poem About the Joy of GO
A happy holidays poem from Qmatic, wishing you a season full of happy customers, great journeys, and short queues. For 30 years, it has been our pleasure to help you create remarkable customer experiences. As we all enjoy another holiday season, we thought you might enjoy a little ditty about custom...