Solutions
Industries
Healthcare
Enhance patient experience and increase staff efficiency
Public sector
Deliver faster and efficient services for citizens with streamlined operations
Retail
Boost profitability and provide omnichannel experience
Finance
Improve revenue and customer satisfaction with digital solutions
All industries
Solutions
Queue Management
Serve customers efficiently and reduce wait times
Appointment Management
Improve operations with appointment booking and arrival management
Virtual Queuing
Let customers wait anywhere with mobile tickets
Customer Journey Management
Manage flow from beginning to end, and get insights into your operations
Visitor Management
Provide a seamless experience and personalized services for visitors
Patient journey management
Manage patient flow efficiently with appointment and queue management
All solutions
Products
Platform
SaaS: Qmatic Experience Cloud
An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services.
On-premises software: Qmatic Orchestra
Enterprise solution built for organizations with complex requirements, multiple service points, and branches.
All products
Capabilities
Appointments
Create more valuable and personalized experiences for your customers through simple scheduling.
Business Intelligence
Drive operational excellence and employee productivity with data integration and business analytics.
Mobile Ticket
Let your customers wait virtually, anywhere, with virtual queues.
Customer Feedback
Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
Messaging Services
Connect with customers wherever they are in their journey with reliable, effective SMS messaging
Hardware: Self Service kiosks
Optimize the customer flow, minimize queues and wait times and create the perfect customer experience with Qmatic's self-service kiosks.
Display / Signage
Elevate your customer experience with informative and engaging digital signage solutions
Genuine Qmatic Tickets
Order ticket rolls for your ticket printer or self-service kiosk.
Software support: Care
Ensure your system is always optimized and working perfectly.
Security
Security you can trust
Integrations
Customer Stories
Resources
Content hub
Blog
Read the latest industry trends and tips from the experts on customer experience
Resource Library
Explore our content hub for guides, videos, webinars, and more
The Guide to Queue Management System
Learn how to optimize your operations with a queue management system
The Guide to Appointment Scheduling System
Insights on appointment and arrival management, resource planning and optimization
The Guide to Patient Experience
Learn more about what we mean when we say patient experience
The Guide to Customer Experience Management
The complete guide on customer experience management
About Us
About Us
About Qmatic
Qmatic is a global leader in reshaping how individuals and services become connected to achieve excellent customer experiences
Careers
Working at Qmatic gives you a unique opportunity to work in a global company and in an innovative environment
Become a Partner
Start your Qmatic partner journey today. And let’s begin improving the customer experience, together
Blog and News
Read more about Qmatic on our blog and news section
Request a demo
Contact
Markets
EN
Deutsch
English (Global)
Español
Français
Italiano
Nederlands
Svenska
العربية
Search the site
Show menu
More
Solutions
Industries
Healthcare
Enhance patient experience and increase staff efficiency
Public sector
Deliver faster and efficient services for citizens with streamlined operations
Retail
Boost profitability and provide omnichannel experience
Finance
Improve revenue and customer satisfaction with digital solutions
All industries
Solutions
Queue Management
Serve customers efficiently and reduce wait times
Appointment Management
Improve operations with appointment booking and arrival management
Virtual Queuing
Let customers wait anywhere with mobile tickets
Customer Journey Management
Manage flow from beginning to end, and get insights into your operations
Visitor Management
Provide a seamless experience and personalized services for visitors
Patient journey management
Manage patient flow efficiently with appointment and queue management
All solutions
Products
Platform
SaaS: Qmatic Experience Cloud
An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services.
On-premises software: Qmatic Orchestra
Enterprise solution built for organizations with complex requirements, multiple service points, and branches.
All products
Capabilities
Appointments
Create more valuable and personalized experiences for your customers through simple scheduling.
Business Intelligence
Drive operational excellence and employee productivity with data integration and business analytics.
Mobile Ticket
Let your customers wait virtually, anywhere, with virtual queues.
Customer Feedback
Gather insights into your customers’ needs, strengthen customer relationships, and boost customer satisfaction at every touchpoint.
Messaging Services
Connect with customers wherever they are in their journey with reliable, effective SMS messaging
Hardware: Self Service kiosks
Optimize the customer flow, minimize queues and wait times and create the perfect customer experience with Qmatic's self-service kiosks.
Display / Signage
Elevate your customer experience with informative and engaging digital signage solutions
Genuine Qmatic Tickets
Order ticket rolls for your ticket printer or self-service kiosk.
Software support: Care
Ensure your system is always optimized and working perfectly.
Security
Security you can trust
Integrations
Customer Stories
Resources
Content hub
Blog
Read the latest industry trends and tips from the experts on customer experience
Resource Library
Explore our content hub for guides, videos, webinars, and more
The Guide to Queue Management System
Learn how to optimize your operations with a queue management system
The Guide to Appointment Scheduling System
Insights on appointment and arrival management, resource planning and optimization
The Guide to Patient Experience
Learn more about what we mean when we say patient experience
The Guide to Customer Experience Management
The complete guide on customer experience management
About Us
About Us
About Qmatic
Qmatic is a global leader in reshaping how individuals and services become connected to achieve excellent customer experiences
Careers
Working at Qmatic gives you a unique opportunity to work in a global company and in an innovative environment
Become a Partner
Start your Qmatic partner journey today. And let’s begin improving the customer experience, together
Blog and News
Read more about Qmatic on our blog and news section
Request a demo
Contact
Blog Overview
Knowledge
Knowledge
Archive listing
8 min
Customer Experience
What is customer flow and how to optimize it
Categories
PRODUCT UPDATES
KNOWLEDGE
QMATIC NEWS
Stay updated
Stay updated
on thoughts, facts, and knowledge!
Subscribe
Keep updated on thoughts, facts, and knowledge!
