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1 min read
Customers Demand a Physical Shopping Experience
While customers have the power to choose how and when they shop – whether it be online, mobile or via a call centre etc. – half (49%) of consumers confirm the option of being able to visit a physical store to preview items and/or make a purchase is important to them, according to a new Qmatic survey...
1 min read
4 Important Research Findings about Customer Experience
When we surveyed* 500 shoppers a few weeks ago, the majority (70%) cited that having a good overall shopping experience is important to them. Following a bad customer experience in the last year, around one in three (31%) consumer respondents confirmed that have stopped using a retailer and over hal...
2 min read
84% of leaders rank patient experience as a top priority – Here are top tips on how to deliver
Healthcare facilities of all types are under enormous pressure to provide an improved quality of care to more patients while coping with limited available resources. For hospitals in particular, public and private, this often means a stressful experience for patients and staff alike. According to Ca...