Customer Experience Blog - Qmatic

While customers have the power to choose how and when they shop – whether it be online, mobile or via a call centre etc. – half (49%) of consumers confirm …

It’s the age of the customer and retailers are getting serious about how they implement and manage the customer experience.

When we surveyed* 500 shoppers a few weeks ago, the majority (70%) cited that having a good overall shopping experience is important to them. Following a …

For hospitals, public and private, there is often a stressful experience for patients and staff alike. Here are 6 top tips on what you can do to improve …