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1 min read
Healthcare / Patient experience / Patient Journey
Supporting the patient journey with online video
A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement as it delivers better service to the patient and takes some strain off staff. You know what it’s like, trying to get help fro...
1 min read
Customer Experience / Technology
A word to the wise
Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal way of getting things done. Maybe not. It's been more than six years since Apple introduced Siri and voice became one more way to interact with tech...