Customer Experience Blog - Qmatic

Now normally our marketing leader Mr Husmark asks me to write about face to face experiences but my recent contact with twitter and it’s impact on me, …

Four great customer experience quotes and used them to deliver some practical advice.

How can we help? The question you get most of the time when you meet a service advisor. That is of course necessary in order to get served, but it’s …

According to an article in New York Times (1), Americans spend roughly 37 billion hours each year waiting in line. The dominant cost of all this waiting …

Like so much in life you do not realise just how much you took it for granted until it disappeared. I am talking about the customer or more specifically …

Banks without staff- now that is a sad concept. Most humans seek interaction with their fellow man, and bank at some point. That said, I just read …

I recently wrote a blog post - ”When your welcome falls flat – and your customer walks out on you”. The story, now read close to 2500 times at …