Retailers must polish the entire shopping experience regardless of channel, making it seamless, frictionless and personal.
If omnichannel is the blueprint for successful retailers, then digital line management is the key that connects each of these channels. This is how.
If people perceive that they’re waiting in line too long, they will become frustrated, and their entire retail experience will be diminished.
Customer flow is simply effectively guiding and overseeing the customers’ movement through the shopping experience.
Would you like to know more about how to schedule appointments efficiently? Read our appointment scheduling tips and improve your customer flow management.
How does a virtual queuing system work and what are the benefits? Read about how a virtual queuing system can be the solutions to the current challenges.
Why is the trend going towards more IT installations on managed service and is there a reason to consider managed service for customer journey management?
A great in-store customer journey runs on business intelligence & features three key parts, which together translate the ease of ecommerce into the real …